Call Center Sales Manager
Premium International for Credit Services
Total years of experience :22 years, 7 Months
Employer: Premium International for Credit Services (PREMIUM CARD)
-Job title: Call Center Sales Manager
- From: Jan. 2010 -Till: Current Job
-Job description: Manage Telesales team of 25 Representative selling Various Bundles of Credit
Cards with Premium Card for different Banks by conducting outbound calls to banks customers or to prospective customers; also handling inbound calls from prospective members by:
- Develop plans of improvement for Sales Team performance including: - Hiring
- Disciplinary actions
- Setting daily, weekly and monthly sales goals.
- Provide guidance, counseling, training and taking disciplinary actions when needed for performance
deficiencies and violations of company policies.
- Manage daily staff meetings to improve Sales Team performance and to communicate status of current projects; identifying trends or needs of the call center and the company.
- Analysis and evaluating Sales Team performance to ensure achieving required targets.
- Implement marketing and selling Yearly strategies to maximize profitability.
- Submitting necessary reports (daily, weekly, monthly) to General Manager and CEO.
-Job title: Call Center Sales Supervisor
-From: Jan. 2007 -Till: Dec. 2009
-Job description: Managing team of sixteen agents (Outbound Calls) Supervising and coordinating
activities of call center by:
- Issuing instructions and assigning duties to team members.
- Observing and evaluating team performance.
- Reviewing and checking work of subordinates such as reports, records, and applications for accuracy.
- Preparing records and operational reports.
- Track, push, motivate and train teams.
Working inside National Bank of Egypt (NBE) cards center (Head Office), managing team of five Executives (Inbound Calls) Responsible for:
- Receiving Inbound Calls from (N.B.E) credit cardholders to answer inquiries about Premium Card.
- Present, Promote and sell Premium Card to (N.B.E) credit cardholders.
- Determine customers' financial services needs, and prepare proposals to sell Premium Card.
- Prepare forms or agreements to complete sales.
Training in credit cards department (Card Centre Head office) as a credit officer responsible for:
- Marketing research through investigating other competitors.
- Coordinating credit cards progress after sales.
- Divide community segments into potential customer's categories for each credit card type.
- Set credit programs by identifying credit limits that fit each category according to income.
- Check verification signatures; investigate about customer credit history in Central Bank of Egypt
Negative list system.
- Customers Paper & documents check for cards issuing approval.
- Set customers credit limits according to pre-prepared credit programs.
- Client assessment through evaluating his credit position and financial status.
- Following up customer to insure their debit balances payment.
I have been trained as a customer service representative in the activation project in which I was a member of a team of seven members taking over the assignment of:
- Making out bound calls to all Mobinil postpaid Customers (Individual - Corporate).
- Perform the needed modifications on Mobinil Operating system (BSCS).
-Employer: PEUGEOT (Wagih Abaza)
-Job title: Sales Representative
-From: Oct. 2001 -Till: Oct. 2002
-Job description: I have been trained as a sales representative in the showroom of center of development and commerce.
- Explain and present the car options.
- Prepare forms or agreements to complete sales.
BSC Degree of Business Administration, 6 Oct. University, Major of "Financing & Investment Portfolios" (English Section), Graduation Year 2001.