CREDIT CONTROL SUPERVISOR
HILTI Emirates LLC
Total years of experience :19 years, 9 Months
Leading, Directing and Supervising the Credit Control Department.
Coaching the team with the customers’ needs, specifications, development process, design standards and techniques.
Guiding the Team to achieve and exceed their Collection Targets
Defining and developing relevant Key Performance Indicators (KPI) and Performance Drivers (PD). Ensure strategies and established corrective actions are well monitored.
Decision Making - Approval of customers’ orders
Maintains High Percentage of Collection
Visits Customers for Payment Follow-up, Negotiation and Reconciliations
Implement Policies, Process and Action Plans to recover the accounts on provision
Provides Debt & Risk Information to Sales Team
Organizing all Documents and Presentations for Monthly Credit Control Meetings highlighting the Achievements, Unresolved Issues and Future Plans and Strategies
Reviews the Company’s Credit Control Policies & Procedure and to develop a dimplement enhancements where required
Handles Delinquent Accounts and recommend for Legal Actions
Manage customer queries and correspondence.
Record and Reconciles the Sales for the day.
Prepares Monthly Sales and Collection Reports
Handles Bank Transactions and Reconciliations
Record Cash Receipts and Expenses to the System.
Prepare Statement of Accounts and Invoices
Reconciliation of Accounts in case of record discrepancies with client
Handles Petty Cash Fund
Design and Maintain Database of Local and International Customers.
Formulate Sales Strategies to achieve and exceed Sales Targets
Arrange Meetings and Presentations for Corporate Clients
Ensure High Level of Customer Service.
Handles Clients Request and Complaints.
Handling Administrative Works
Consolidate and prepare Daily and Monthly Sales Reports.
Assist the Sales and Marketing Team in brand visibility and awareness among the consumers and excellent promotional and marketing strategies for the Brand.
Render Daily task in line with the Head Office policies and guidelines.
Develop and maintain client relationship.
Provide quick and efficient services to the client.
Anticipate the clients’ needs to ensure high level of clients’ satisfactions.
Liaising with new and existing clients, building rapport and dealing with their query from start to finish.
Improving customer satisfaction by effectively communicate with customers, responding to all their inquiries and concerns in a professional and friendly manner on the telephone and through emails.