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Amir Elkady, SENIOR CUSTOMER SERVICE AND OPERATIONS SPECIALIST

Amir Elkady

SENIOR CUSTOMER SERVICE AND OPERATIONS SPECIALIST·NATGAS.

Egypt

Bachelor's degree, Business Administration.

Work experience

Total years of experience: 10 years, 8 months

SENIOR CUSTOMER SERVICE AND OPERATIONS SPECIALIST

May 2025 - Present

NATGAS.

Alexandria, Egypt

May 2025 - Present

• Coordinating with operations and emergency teams to ensure prompt response to leak and fire alerts
• Collaborating with the technical and financial departments to resolve issues related to invoices,
readings, or pricing of estimates
• Following up on new connection/disconnection requests and ensure timely execution
• Enforcing adherence to occupational health and safety procedures during operations
• Utilizing CRM systems and databases to document and update customer interactions
Company industry:
Natural Gas Distribution
Job role:
Logistics and Transportation

HEAD OF PLANNING AND FOLLOW-UP DEPARTMENT

May 2018 - December 2024

CONNECT GAS.

Alexandria, Egypt

May 2018 - December 2024

• Developed and executed strategic plans that improved operational efficiency and aligned with
company goals
• Analyzed project performance, identified obstacles, and implemented solutions, improving project
efficiency
• Strengthened stakeholder communication, enhancing collaboration between internal teams and
external partners
Company industry:
Natural Gas Distribution
Job role:
Engineering

SALES AND MARKETING SPECIALIST

July 2017 - May 2018

HYPER METAL.

Cairo, Egypt

July 2017 - May 2018

• Achieved a 15% increase in sales compared to last years figures
• Designed and implemented strategic sales and marketing plans to achieve company objectives
Company industry:
Industrial Production
Job role:
Sales

QUANTITY SURVEY SPECIALIST

January 2015 - January 2017

CONNECT GAS.

Alexandria, Egypt

January 2015 - January 2017

• Ensured accurate data entry into databases and spreadsheets, adhering to company policies and
procedures
• Monitored material usage and consumption patterns to forecast future needs
Company industry:
Natural Gas Distribution
Job role:
Construction and Building

Education

FACULTY OF COMMERCE, ALEXANDRIA UNIVERSITY.

May 2017

May 2017

Bachelor's degree, Business Administration.

Egypt

Skills

Project Reporting
Expert
Project Reporting
Expert
Administration
Expert
Administration
Expert
Management Science
Expert
Management Science
Expert
Analysis
Expert
Analysis
Expert
Planning
Expert
Planning
Expert
مهارات التواصل
Expert
مهارات التواصل
Expert
حاسب آلي
Expert
حاسب آلي
Expert
القيادة
Expert
القيادة
Expert
Microsoft Office
Expert
Microsoft Office
Expert
مهارات العمل الجماعي
Expert
مهارات العمل الجماعي
Expert
التفاوض
Intermediate
التفاوض
Intermediate
أدارة الوقت
Expert
أدارة الوقت
Expert
حل المشكلات وإتخاذ القرارات
Expert
حل المشكلات وإتخاذ القرارات
Expert
الكفاءة
Expert
الكفاءة
Expert
الإلتزام والدقة
Expert
الإلتزام والدقة
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
PLANNING
Intermediate
PLANNING
Intermediate
PRODUCTIVITY IMPROVEMENT
Expert
PRODUCTIVITY IMPROVEMENT
Expert
RESOURCE MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
TECHNOLOGY AND MARITIME TRANSPORT.
PROJECT MANAGEMENT PROFESSIONAL "PMP".
EXCEL FOR BUSINESS.
DATA ANALYSIS "CHALLENGER TRACK"
ICDL.
CSI – MINISTRY OF DEFENCE.
HUMAN RESOURCES DIPLOMA.
MANAGERS OF EXECUTIVE DEPARTMENTS AND ADMINISTRATIVE LEADERS DIPLOMA.
GOOGLE DATA ANALYTICS PROFESSIONAL CERTIFICATE.