Amir Elmasry

Check in/out guest while checking to ensure a credit card is received and making sure all information provided is accurate

Communicating with different departments

Providing the guest with knowledge of all resort amenities and special events

Successfully market and promote various stay upgrades, packages, and amenities Handling all checks and cash according to Resort policies and procedures

Take and encourage guest feedback regarding their stay and services

Answers telephone in a professional manner and assists guests with questions and concerns regarding the hotel property

*Achieving targets on a monthly basis

*Responsible to solve all customer problems

*Serving customers and company in a respective manner

*Updating the internal decoration of show room

*Reporting directly to sales manager / owner