Amir Fakhri

Ingram Micro Mobility delivers supply chain and distribution solutions across the full spectrum of the mobility device lifecycle, through innovation, insight and focused execution. At Ingram Micro Mobility we combine industry expertise and relationships, along with efficient processes and infrastructure capabilities, to provide our customers with a portfolio of mobile products that capitalizes on market demand. Ingram Micro Mobility orchestrates and enables the mobile ecosystem. We continuously evaluate new devices, enhancements, services and software to ensure our offerings aligns perfectly with customer and market needs. The tasks assigned to me included:
* Orchestrating sales strategies for Mobile devices (OEM & Branded) along with Sim Kitting and packaging solutions and services.
* Extending company's services and products to new regions by expanding our growing channels of retailers and telecom operators.
* Developing new opportunities for our revamped product line with Operators, and other carriers in the region. Our clients included: Etisalat, du, Zain, STC, Qtel, Mobinil, Vodafone Qatar, Mobily, etc.
* Consulting our partners in the RFP process to try to influence the requirements.
* Creating and presenting products and solutions to different departments within the operators.
* Strategic Consulting, including business plan & sales strategy development.

The company’s main office is in Austria and they hired me to setup, expand sales and establish the company office in Dubai that would be handling all sales and support services for its clients in the Middle East, Central and South Asia, and Africa. Part of my tasks included:
* Developing new opportunities for our product line with Operators, and other carriers in the region. Our clients included: Etisalat, du, Zain, STC, Qtel, Mobinil, Vodafone Qatar, Mersal, Mobily, Viva, ArmenTel, Libyana, Madar, and Sudatel.
* Consulting our partners in the RFP process to try to influence the requirements.
* Creating and presenting products and solutions to different departments within the operators.
* Product range offered to potential clients included:
• Access Gateways
• Multiplexing solutions
• Network management solutions
• Switching solutions
• Business Support Solutions (BSS)
• Operations Support Solutions (OSS)
* Orchestrating sales strategies for networking products and launching new sales management activities like account planning, sales campaigns, pipeline development/tracking.
* Strategic Consulting, including business plan & sales strategy development.
* Conducting training and workshops to clients’ staff to share technical information on how to best use the solutions and any new developments to the platform.
* Attending numerous industry specific telecom exhibitions in order to expand our network of business partners/clients and to get informed of new technologies and services being offered by our competitors.
* Consistently surpassed revenue goals and augmented market share by targeting potential clients, developing account strategies, negotiating and closing revenue-generating relationships with leading prospects. I had to achieve a quota of 500KEuros in 2012, which I surpassed and made 950KEuros in Sales. In 2013, the sales were 3.5million Euros in Sales which was attained in December of 2013.

The company’s main offices are in Canada and I was leading the operations for the Middle East and Africa regions out of Dubai Internet City. This office was mainly a Sales and marketing office for the telecom service provider. Our services included:
• Provisioning of backhaul international services between carriers (Voice, Data, Content, etc.)
• SaaS telecom solutions that cater to different SMEs and enterprises in many vertical markets (Telecoms, Real Estate, Finance, Oil & Gas and Airlines)
• Providing VAS components to operators which included PBX, WAP, Mobile APPs, MobileTV platform
• Building and integrating Web & Mobile portals to clients which included operators, enterprises and other service providers
The tasks assigned to me included:
* Orchestrating sales strategies for our services by preparing presentations, feeding correctly our CRM, accurate and on time follow ups with clients
* Prepare proposals for clients based on RFQs
* Influence RFQ/RFI creation by maintaining a good relationship with my contacts working for clients and aiding or advising them based on my industry knowledge
* Creating and implementing market penetration plans for the launch of our services.
* Training and supporting staff on sales management activities like account planning, sales campaigns, pipeline development/tracking and guiding them to achieve/ surpass established targets.
* Defined roadmaps for each service development to extend company's services to new sectors.
* Keeping close tabs on market dynamics/ competitor activities and devising effective counter-strategies.
* Consistently surpassed revenue goals and augmented market share by targeting potential clients, developing account strategies, negotiating and closing revenue-generating relationships with leading prospects. Sales of my team was as follows:
1) 2008: 12 million USD (8 million personal achievement)
2) 2009: 18 million USD (10 million personal achievement)
3) 2010: 25 million USD (13 million personal achievement)
4) 2011: 35 million USD (15.5 million personal achievement)
* Building strong relationships with many of the world’s premier telecom carriers to enable interconnection between them and our network. These carriers include: PCCW, Primus, Deutsche Telekom, Etisalat, du, BT, Primus, KDDI Europe, Bell Canada, Level3, Telus Canada, TeliaSonera, STC, Tata Communications, Reliance and others
* Building a network of integrators as channel partners to resell our SME solutions in their territory. Managing those channels and making sure they get all the support they need to make the sales we needed.
* Organized and managed workshops for clients, prospects and channels.
* Project management role for the installation of the Dubai PoP (Point of Presence) for the company and other clients who contracted us for different infrastructure projects.
* Preparing the yearly business plan for the region to indicate market fluctuations and possibilities based on the local knowledge I have and presenting it to the board for approval and budgeting.
* Monthly review and reporting to the board of the company's progress emphasizing the milestones that have been accomplished or not and the steps ahead for the next month.
* Review all sales reports weekly and arranging weekly meetings with the operations team to discuss their performance and solve any issues.
* Monitored traffic and revenue growth and reported on financial performance for each service to higher management and providers as required. * Participating in numerous industry specific telecom exhibitions in order to expand our network of business partners/clients and to get informed of new technologies and services being offered by our competitors.

During my time at BICS, my responsibilities included: * Promoting and maintaining customer relations with new/ existing major accounts right from initial contact to final negotiations.
* Identifying possible expansion markets for BICS' network so as to be able to expand our network reach to better cater to our clients' needs.
* Building interconnection agreements between BICS and other carriers for the transport of voice/data traffic over their network.
* Representing BICS during industry specific network events such as GTM. PTC, etc.
* Orchestrating and implementing different sales strategies to be able to compete within the Eastern Canada CLEC market so as to grab a larger share of the market

At MCI, I was responsible for the following duties:

Continuously reaching quarterly sales targets through different sales strategies that we followed to expand our reach within the market segment.

Continuous follow up with clients so as to cross sell other products/services provided within our portfolio.

Participating in different industry specific events and exhibitions to market our products and services

Reporting to Area Sales Manager on progress of sales cycle of each client

Achieving sales targets continuously within my region so as to grow the company's revenues

Providing input on sales plans to help our Area sales manager plan and delegate tasks to each member of the team.

• Provided customers with technically trusted advice by managing their support cases and helping in their projects, as well as providing other pre sales activities related to MCIs services so as to develop business with our current clients.

Technical Engineer (09/00 - 07/02)
• Provide support in Installing, Configuring & troubleshooting for end user equipment's
• Installing, Configuring and managing Cisco Routers 800 and 1800 series routers
• Installing and Configuring Wi-Fi routers like Cisco Linksys, Dlink, Huawei etc.
• Installing configuring E1 Leased Lines, Frame Relay and Point to Point circuits for data and voice.
• Troubleshoot and verify customer Internet or Local acquire bandwidth from Internet or local ftp server.