Amir Hussain

• Working with Infrastructure Architects to design VMware / Wintel based solutions;
• Performed the Upgrade VMware ESX 4.1 based environment to VMware ESX 6 environment;
• Migration of System Centre Operation and Configuration Manager from 2007 to 2012;
• Ensuring the smooth running of the Active Directory Services;
• Managing MS Exchange 2013 organization;
• Perform Changes to the Live Environment as per the Change Requests;
• Backup and Recovery of mission critical servers;
• Managing the Offsite Tape rotation;
• Managing the VMware vSphere 6 environment;
• Managing SCOM and SCCM 2012 Operations;
• Patch deployment Management for the Entire Windows estate, Build/Test/Prod environments.

• Managing Active Directory Domain environment on Windows 2012 Server family;
• Managing Print Servers within MS Windows Infrastructure;
• Analyze the project requirements to design and deliver the most robust and cost effective solutions;
• Responsible for smooth operations of the entire Virtual/Physical server estate;
• Analyze the network topology and decide on the usage of Static or Dynamic Routing;
• Research and recommend the best hardware based on customer’s requirements;
• Installing and Configuring Routers/Firewalls and Manageable switches;
• Design and Configure multiple vLANs;
• Produce and Update Kb docs for core IT/Network systems;
• Deploying and Monitoring VMs using SCCM 2012/SCOM 2012;
• Cloud Administration using VMware vCloud Director;
• Support and secure LAN, WAN and MAN environments;
• Support Remedy, Sharepoint, Portal servers on a very strict SLAs;
• Resolve the support tickets by providing the solution with overall impact on the service;
• Take initiatives to follow the proactive approach in problem management;
• Writing Low Level Designs for different Infrastructure Services;
• Resolution of mission critical system tickets escalated from 2nd/3rd line support;
• Mentoring junior members of the team;
• Always on the move to save money by analyzing the current infrastructure and getting rid of the services no longer needed;
• Reporting performance metrics of various services provided by different application teams;
• Operational responsibility of Build, Test and Prod environments (IL2 & IL3);
• Patch management, Application, Configuration Mgmt using MS SCCM;
• Managing Email servers/services, File Servers, Application Servers;
• Update and Maintain a DB of the well known issues so that the team can benefit from it.

• Leading a Team of System Admins in UK and Indian offices;
• Coaching, Development and Performance Review of the team;
• Leave management for the team;
• Conflict management within the team;
• Work load management via a ticketing system;
• Provide on-site/remote IT Support for the UK, Sweden, Canada and Indian offices;
• Managing VMware vSphere 5.0 Environment with FT, VMotion, Host Profiles and DRS etc;
• Managing WSUS in Windows Server 2008;
• Managing MS TS Licensing Server to ensure the licenses are available across the Forest;
• Oversee the Operating system installations including WinXP, Windows7 and RHEL 6;
• Managing Active Directory Domain environment on Windows 2003/2008 Server family;
• Sophos Antivirus Enterprise Suite management;
• Baylan Switch Management with multiple VLANs;
• Managing Exchange Server 2007;
• Blackberry Enterprise Server management;
• IT Budget Management for the UK site;
• Backup and Restores for the mission critical systems;
• Management of FTP Servers both internally and in the DMZ;
• Management of RemoteApps hosted on MS Terminal Servers.
• Negotiating prices and contracts with suppliers.

• Provided technical support to the internal users;
• Installing and updating the Management Information System software and providing software support;
• Managed and administered the performance of the network;
• Project managed the installation of Operating Systems, such as: Windows 9x, XP, 2000 - overseeing network connection issues;
• Coordinated routine tasks, including updating patches in Windows systems;
• Installed peripherals, including: modems, printers, scanners and CD writers;
• Set up and maintained Windows 2003 servers / clients;
• Updated antivirus applications;
• Lead functions associated with the setting and decommission of PCs;
• Supported any arising desktop PC issues promptly and effectively;
• Providing network security support;
• Installing and using remote management and remote monitoring software;
• Improving, supporting and maintaining the internal network;
• IP Networking, Including DNS, Subnets, Firewall and Network Activity & Troubleshooting;
• Performed inventory of all the IT equipment;
• Gained a solid understanding of the Data Protection Act.

• Managed a team of 1st line and 2nd line support.
• Management of a part of the IT budget.
• Provided technical support to users of varying technical competency levels over the phone;
• Acted as a Project leader in various projects.
• Assumed responsibility for the configuration of MS Outlook;
• Installing and using remote management and remote monitoring software;
• Assisting the consultants in improving, supporting and maintaining the client’s networks;
• IP Networking, Including DNS, Subnets, Firewall and Network Activity & Troubleshooting;
• Exceeded often-strict deadlines, working collaboratively as part of a multifaceted team;
• Maintained best possible levels of data integrity having managed the data entry of addresses.

• Installation of Operating systems;
• Configuring workstations over the network;
• Users’ rights assignment and management;
• Installation of network peripherals like printers, scanners etc;
• Outlook client configuration;
• Troubleshooting of the known problems and escalation to the 3rd line support team if necessary.

• Answering telephone calls of the customers regarding their accounts;
• Help customers with the creation/configuartion of Dialup and ISDN accounts;
• Outlook client configuration;
• Escalating problems to the 2nd line support team;
• Creating and Updating tickets for any IT related issues.