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Amir Saleem, IT Operations Manager

Amir Saleem

IT Operations Manager·TD Bank

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 15 years, 1 months

IT Operations Manager

June 2017 - December 2017

TD Bank

Ontario, Canada

June 2017 - December 2017

Project/Program: Environment setup/support Legacy(Host/Dist) Cloud API(VM)/Blueprints SIT promotion/deployment.
Methodologies: Agile/Scrum, PMLC, Waterfall
Portfolio: Wealth, Capital market, Lending, Operation, TD Cards, Credit Cards, Personal Banking
PM Tools: Clarity. JIRA, Confluence, MS project, Share Point, Service Now, MS Office
•Managed/Lead the day-to-day activities of project support and project staff (Host/Distributor/Deployment manager),
•Enhanced existing intake process, implemented on confluence for LOB’s to submit their project support request
•Collect and assess support requirement, prepared cost estimates, create implementation plan, assign resources on legacy/cloud and deployment support project.
•Managed team activities on configure applications properties for the following code drop, perform happy path shakedown and provide on-going environment support. Managed request of relocate the environment as required by LOB project teams
•Prepared bi-weekly status update for management on existing issue with resolution.
•Submit service now request to engage required resources from ITS and other groups, draft change request and get it approved by change management for PAT/PROD deployments and communicate with respective LoB’s
•Prepared PCR’s on change of existing support agreement update implementation plan, cost estimate and warranty period
•Create, manage and tracked project documents project schedules, estimates versus actuals using Clarity, detailed project plans, scope documents, monthly forecast update on Clarity and Book of Work, resource plans, risk and issues logs, and status reports
•Organized, conduct, and attend the meetings with project team to facilitate all levels of project planning and deployment activities
•Managed multiple projects at one time, communicated/collaborates with internal respective project teams as needed in regards to project deliverables including managing expectations, presenting and interfacing with stakeholders and maintained relationship across the organization
•Drives decisions, including difficult trade-offs when needed between resources, schedule, and functionality
•Lead team of 30+ onshore/offshore, including 5 direct reporting

Company industry:
Banking
Job role:
Information Technology

Project Manager

July 2015 - May 2017

TD Bank

Ontario, Canada

July 2015 - May 2017

Project/Program:
Augusta Security Program Jan 2016 - May 2017
Augusta Security Remediation Program to remediate the # of vulnerabilities identified by TD Audits (regulatory body for TD). US OCC Security Program Jul 2015 - Dec 2015
US-OCC Vulnerabilities Remediation program is to remediate the # vulnerabilities identified by OCC (regulatory body for TD Bank). AIX 5/6/7 Lynx OS
Methodologies: Agile/Scrum, PMLC
Portfolio: Wealth, Capital market, Lending, MBNA Cards, TD Cards, Credit Cards, Personal Banking, Business Banking
PM Tools: CARPE, MS project, Share Point, Service Now, CA Change Order Management, MS Office
Managed/Lead infrastructure (security)project for financial institute Toronto Dominion Canada Trust
Recommended best solutions to clients by understanding their current and future business needs.
 Worked with higher management to resolve business critical issues impacting the customers' business.
Oversee assigned infrastructure projects to ensure that implementation and prescribed activities are carried out in accordance with specified objectives, budget and timelines.
As part of the currency change security project coordinated and managed the remediation of AIX, LINUX OS servers for TD’s lower(DEV/SIT/BAT/PAT) and higher(PROD/DR) environments
Conduct and complete requirements gathering of App’s in scope of vulnerability remediation with App team to understand and determine the potential risk during outage of prod environment during planning phase

During execution phase monitor and control the remediation scheduled activities i.e. make sure planned activities on track, ensure required middleware app deploy and database resource availability confirmed, scheduled activities of each change windows accepted and authorize by CAB
Identified risks, assumptions and constraints during pre-implementation planning and execution phase with technical resources and LOB server owners, log issue and risk during, follow-up on status update and determine the impact on project scheduled and budget.

Engaged the Server owners of all LOBs (Line of Business - Whole Sale Banking, Retail Market, Technology Operations, and Corporate Centre Technology) to gather requirements of respective server and application
Created the implementation plan, back out plan, resource schedule, and created MES matrix of each environment servers remediation, added resources from ITS and other groups and others a required to perform task
Created weekly project status report of progress of remediation by each app for weekly Project status meetings
Tracked all server planning and execution progress against project milestones. Report to program manager on issues and delays that risked schedule milestones
Monitored project schedule for variances in planned work to actual and escalated schedule task issues to program manager as required. Created PCR (Project Change Requests) for changes to project scope work
Solicited Sign offs, and approvals from LOBs (Line of Business) of remediation and decommissioning of servers
Ensured all activities completed successfully and marked in the SDM, closed SDM once all documentation was completed
Mentoring teams in resolving queries, doubts to help them to complete all the necessary tasks and deliverables assigned to them with desired quality and in planned timelines.
Communicate with app team and program executive upon successful completion of PROD /DR vulnerabilities remediation

Company industry:
Banking
Job role:
Management

Project Manager

January 2014 - June 2014

Bell Canada/Canadian Imperial Bank of Commerce

Ontario, Canada

January 2014 - June 2014

Managed/Lead infrastructure (security)project for financial institute Toronto Dominion Canada Trust
•Recommended best solutions to clients by understanding their current and future business needs.
•Worked with higher management to resolve business critical issues impacting the customers' business.
•Oversee assigned infrastructure projects to ensure that implementation and prescribed activities are carried out in accordance with specified objectives, budget and timelines.
•As part of the currency change security project coordinated and managed the remediation of AIX, LINUX OS servers for TD’s lower(DEV/SIT/BAT/PAT) and higher(PROD/DR) environments
•Conduct and complete requirements gathering of App’s in scope of vulnerability remediation with App team to understand and determine the potential risk during outage of prod environment during planning phase
•Plan remediation target dates, coordinated back with app team/LoB to get their consensuses of outage on each environment
•Prepare vulnerabilities remediation schedule and allocate resources on each app in scope required remediation.
•During execution phase monitor and control the remediation scheduled activities i.e. make sure planned activities on track, ensure required middleware app deploy and database resource availability confirmed, scheduled activities of each change windows accepted and authorize by CAB
•Identified risks, assumptions and constraints during pre-implementation planning and execution phase with technical resources and LOB server owners, log issue and risk during, follow-up on status update and determine the impact on project scheduled and budget.
•Created the implementation plan and assigned resources to complete the planned activities
•Engaged the Server owners of all LOBs (Line of Business - Whole Sale Banking, Retail Market, Technology Operations, and Corporate Centre Technology) to gather requirements of respective server and application
•Created the implementation plan, back out plan, resource schedule, and created MES matrix of each environment servers remediation, added resources from ITS and other groups and others a required to perform tasks
•Tracked all technical resource hours and billing against security remediation project. Confirmed and approved billing hours to project by resources on behalf of Program Manager
•Followed up with resources pre implementation to accept all tasks and review all activities before sending the SDMs to TAB review for approval
•Created weekly project status report of progress of remediation by each app for weekly Project status meetings
•Tracked all server planning and execution progress against project milestones. Report to program manager on issues and delays that risked schedule milestones
•Monitored project schedule for variances in planned work to actual and escalated schedule task issues to program manager as required. Created PCR (Project Change Requests) for changes to project scope work
•Solicited Sign offs, and approvals from LOBs (Line of Business) of remediation and decommissioning of servers
•Ensured all activities completed successfully and marked in the SDM, closed SDM once all documentation was completed
•Mentoring teams in resolving queries, doubts to help them to complete all the necessary tasks and deliverables assigned to them with desired quality and in planned timelines.
•Communicate with app team and program executive upon successful completion of PROD /DR vulnerabilities remediation

Company industry:
Banking
Job role:
Management

Project Manager

January 2013 - December 2013

TD Bank

Ontario, Canada

January 2013 - December 2013

Project/Program: Risk Compliance - AML - ECRR (Anti Money Laundering - Enterprise Customer Risk Rating)
Methodologies: Agile/Scrum, PMLC/Waterfall
Portfolio: Wealth, Capital market, Lending, MBNA Cards, TD Cards, Credit Cards, Personal Banking, Business Banking
PM Tools: CARPE, MS project, Share Point, Service Now, CA Change Order Management, MS Office
 Maintained project lifecycle to ensure deliverables are met on time and on budget.
 Prepare deliverable logs, deliverable acceptance documents and track deliverable signoff.
 Implement project team communications plan, track global project schedule on a weekly basis.
 Track and provide project financials: cost, revenue, forecasts and gaps. Monitor resource forecasting, other costs and use of generic resources to ensure that project funds and project forecasts are comparable
 Create and maintain project logs: risk log, action-issues log, and deliverable log. Produced the weekly project status report
 Prepare project dashboard (deliverables, milestones, actual costs, percentage completion, major issues and risks etc.)
 Manage SharePoint site for the project, posting documents and managing other content.
 Direct and managed project development from beginning to end
 Defined project scope, goals and deliverables in collaboration with senior management and stakeholders
 Develop full-scale project plans and associated communications documents
 Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
 Liaise with project team members and stakeholders on an ongoing basis
 Draft and submit budget proposals, and recommend subsequent budget changes where necessary
 Negotiate with other department managers for the acquisition of needed internal personnel
 Set and continually manage project expectations with project team members and applicable stakeholders
 Delegate tasks and responsibilities to appropriate project team personnel
 Identify and resolve issues and conflicts within the project team. Identify and manage project dependencies and critical path
 Plan and schedule project timelines and milestones using appropriate tools. Track project milestones and deliverables
 Develop and deliver progress reports, proposals, requirements documentation, and presentations
 Proactively manage changes in project scope, identify potential issues/risks, and devise contingency plans

Company industry:
Banking
Job role:
Information Technology

Delivery Manager

October 2011 - November 2012

Scotiabank

Ontario, Canada

October 2011 - November 2012

Maintained project lifecycle to ensure deliverables are met on time and on budget.
•Prepare deliverable logs, deliverable acceptance documents and track deliverable signoff.
•Implement project team communications plan, track global project schedule on a weekly basis.
•Track and provide project financials: cost, revenue, forecasts and gaps. Monitor resource forecasting, other costs and use of generic resources to ensure that project funds and project forecasts are comparable
•Create and maintain project logs: risk log, action-issues log, and deliverable log. Produced the weekly project status report
•Prepare project dashboard (deliverables, milestones, actual costs, percentage completion, major issues and risks etc.)
•Manage SharePoint site for the project, posting documents and managing other content.
•Direct and managed project development from beginning to end
•Defined project scope, goals and deliverables in collaboration with senior management and stakeholders
•Develop full-scale project plans and associated communications documents
•Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
•Liaise with project team members and stakeholders on an ongoing basis
•Draft and submit budget proposals, and recommend subsequent budget changes where necessary
•Negotiate with other department managers for the acquisition of needed internal personnel
•Set and continually manage project expectations with project team members and applicable stakeholders
•Delegate tasks and responsibilities to appropriate project team personnel
•Identify and resolve issues and conflicts within the project team. Identify and manage project dependencies and critical path
•Plan and schedule project timelines and milestones using appropriate tools. Track project milestones and deliverables
•Develop and deliver progress reports, proposals, requirements documentation, and presentations
•Proactively manage changes in project scope, identify potential issues/risks, and devise contingency plans


Scotiabank, Toronto ON

Company industry:
IT Services
Job role:
Management

IT Project Manager

October 2010 - October 2012

Accenture

Ontario, Canada

October 2010 - October 2012

Project/Program: Metrolinx (Presto) Automate Faresystem
Methodologies: Agile/Scrum, PMLC, Waterfall
Client: Internal External and Vendors (Customer facing)- Toronto surrounding suburbs transit companies
PM Tools: MS project, Share Point, Service Now, MS Office
•Plan, conduct, and direct the analysis of business problems to be solved with automated systems.
•Take projects from original concept through final implementation and provide a single point of contact for those projects.
•Develop high level proposals, and define project scope and objectives.
•Develop detailed work plans, schedules, project estimates, resource plans, and status reports.
•Recommend and take action to direct the analysis and solutions of problems.
•Typically lead cross-functional linked teams to address business or systems issues.
•Managed the project lifecycle to ensure deliverables are met on time and on budget.
•Develops analytic reports for clients and team members that assess or quantify the status of the project.
•Develop and deliver progress reports, proposals, requirements documentation, and presentations.
•Provide follow-up on open and past due tasks from team members.
•Review, edit, and format all outgoing project communications, presentations, and documentation.
•Plan and schedule project timelines and milestones using appropriate tools, Track project milestones and deliverables
•Develop and deliver progress reports, proposals, requirements documentation, and presentations
•Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas. Proactively manage changes in project scope, identify potential crises, and devise contingency plans

IBM, Markham ON

Company industry:
IT Services
Job role:
Information Technology

Project Manager

January 2008 - July 2010

IBM

Ontario, Canada

January 2008 - July 2010

Project/Program: Windows upgrade (network drive, Lync/Office communicator, Exchange, SharePoint, and Microsoft Office)
Methodologies: Agile/Scrum, PMLC, Waterfall
Client: AT&T Internal, External (Customer Facing), Vendors
PM Tools: MS project, Share Point, MS Office
 Responsible for all phases of the project lifecycle (from concept and requirements through launch and support) for IT projects within an agile development environment.
 Maintained project schedules, work breakdown structures (WBS), issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members.
 Designed tools, reports, charts and graphs for senior management to provide ongoing, at-a-glance summaries of project status and application prototype performance.
 Collaborated effectively with project, product and program managers to ensure project deliverables remained on track and aligned with business goals and expectations.
 Compile information from project team to assimilate reports and other logs for items such as project budgets and fiscal controls, contracts and quality control provisions.
 Define project scope, goals and deliverables that support business goals in collaboration with senior management.
 Prepare project specifications, request for proposals RFP, RQQ, and Procurement process
 Create project communication plan using information supplied by the project team.
 Hands on experience in an Agile (SCRUM), demonstrated problem solving skills.
 Maintain risk and issue logs with information supplied by Project Team.

Company industry:
IT Services
Job role:
Management

Business Analyst

January 2006 - December 2007

Opalis Software Inc

Ontario, Canada

January 2006 - December 2007

Plan, execute and provide established deliverables to meet the project plan's targets while remaining within scope and budget.
•Collaborate and negotiate with senior management, project sponsors and stakeholders to ensure business requirements are met. Support working sessions to develop detailed specifications, integration and process requirements, solution design documents, test cases and appropriate production deliverables.
•Perform regular quality assurance and risk reviews. Monitor project status and provide feedback & support as required.
•Supervise schedule and scope control and assist in the project audit process. Report project updates to project executives.

Company industry:
IT Services
Job role:
Information Technology

Business Analyst

October 2003 - November 2005

Innovation Group Hartford

Connecticut, United States

October 2003 - November 2005

Company industry:
IT Services
Job role:
Information Technology

Business System Analyst

August 2001 - October 2003

Bell ExpressVU Ltd

Ontario, Canada

August 2001 - October 2003

Company industry:
Telecommunications
Job role:
Information Technology

Education

Science University Of Windsor

December 2018

December 2018

Bachelor's degree, Computer Science

Canada

Skills

Banking

Expert

Agile Project Management

Expert

Clarity

Expert

JIRA

Expert

MS Project

Expert

AGILE

Expert

BANKING

Expert

CHANGE MANAGEMENT

Expert

CREDIT

Expert

MICROSOFT OFFICE

Expert

MICROSOFT PROJECT

Expert

PRESENTATION SKILLS

Expert

REQUIREMENTS

Expert

BOOKS

Expert

BUDGETING

Expert

Banking

Expert

Agile Project Management

Expert

Clarity

Expert

JIRA

Expert

MS Project

Expert

Languages

English

Expert

Training and Certifications

Training
ITIL V3
Opalis Software
Project Management Professional
PMI
Agile Project Manager (APM)
PMI