Service Quality Coordinator
Meezan Bank Limited
مجموع سنوات الخبرة :12 years, 5 أشهر
Monitor EQ Live Monitoring System, Counter Wait Time and Service Time. And monitor the safe custody of ATM Cards by delegated card custodian. Check all AOF are correctly marked with date & time stamp. Check all AOF are timely opened, authorized & sent to CAO. Check for timely resolution of all discrepancies. Check whether Notice board is updated and properly maintained. Check whether E-form requests for SMS, PB, ATM cards etc., are timely initiated of active accounts taken from T24 report maintained by the branch on a daily basis. Monitor the timely collection of ATM cards by branches from Head Office. Analysis of the monthly branch performance report with an attempt to focus on the highlighted and severely affected areas thus working towards eradicating the issues.