Senior Sales and Customer Service Consultant
Emirates Airline
مجموع سنوات الخبرة :16 years, 2 أشهر
Senior Sales and Customer Service Consultant - Emirates Airline - Dubai, UAE
Permanent Jun 2007 - Present
❖ Achievements: ➢ Pursued long-term sales strategy that maximized profits and assisted in cultivating long-term relationships.
➢ Attended successful Team Building events, which resulted in an improved community.
➢ Achieved recognition for all the training and courses.
➢ Natural leadership approach to projects and tasks taking the initiative to create maximum results.
➢ Responsibilities: • Assisting customers with making new bookings.
• Changing the booking or rerouting if needed.
• Solve a problem instead of handing it over Team Leader.
• Build rapport with the customers if needed.
• Establish and implement departmental policies, goals, objectives, and procedures, organization officials, and staff members as necessary.
• Determine staff and organization requirements and implement accordingly.
Assistant Warehouse Manager - Corodex Trading Co. L.L.C. (Dealing in chemicals for the Hotel, Marine Industry and Reverse osmosis Systems - Dubai, UAE
Permanent Jan 1997 - Feb 2007
❖ Achievements: ➢ Implemented automated customer survey and tracking reports, resulting in valuable feedback for continuous improvement efforts.
➢ Strengthened service development program by integrating strong mentoring / coaching elements into new employee trainings.
➢ Increased efficiency of employees by playing a key role in the implementation and training.
➢ Responsibilities: • Work under the mandate and authority of the CEO & coordinating with Sales Director, Assistant Manager, and Department Managers.
• To assist the Transport Manager. To ensure all customer orders are delivered to the required standards.
• Resolve customer complaints regarding sales and service.
• Monitor customer preferences to determine focus of sales efforts.
• Direct and coordinate activities involving sales of services, commodities, and determine price schedules and discount rates.
• Review operational records and reports to project sales and determine profitability.
• Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Prepare budgets and approve budget expenditures.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Confer with potential customers regarding transport needs and advise customers on types of equipment or vehicles to purchase or rent.
• Direct clerical staff to keep records of export and import correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
• Assess marketing potential of new and existing store locations, considering statistics and expenditures.
• Monitor all incoming and outgoing goods.
• Check goods received against F.P.O. or L.P.O.
• Annual Stock checking at the end of the year.
• Ensure all Store Receive Vouchers and Store Issue Vouchers have been auctioned daily.
• Managed 5 Drivers and 5 Staff along with 10 store assistants.
• Saint Mary's High School - Rawalpindi, Pakistan - Higher Secondary Certificate 1992