Personal Assistant To General Manager
القرية الذكية
Total years of experience :13 years, 4 Months
1. Provided exceptional support to managers and coworkers which increased overall efficiency .
2. Achieved appreciation letter for arranging team meetings and publishing accurate minutes .
3. Coordinated team events and activities at the best - saved expenses.
4. Provide backup support to other departments which was highly admired by the General Manager .
5. Collaborated with other departments of company to centralize the customer database for easy retrieval of information.
6. Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional activities and campaigns
7. Attained the title of Best Employee in 2014 following excellent customer feedback for providing outstanding tier one services .
1. Resolved customer complaints by identifying problems and taking appropriate corrective action increase in department’s efficiency.
2. Promoted to Assistant General Manager in Five months following excellence in providing customer education on the company’s services and commendation .
3. Integrated a complex customer feedback system that took feedback and complaints from customers in order to manage the system better.
4. Increased customer base by a by training customer service representatives in providing exceptional services to patrons.
5. Reduced customer complaints ratio through implementation of a dedicated complaint handling cell to cater to escalated grievances.
6. Trained groups of new staff members in providing dedicated customer services to patrons.
7. Organized service workflow to meet the influx of customers, thereby streamlining workflow issues.
8. Trained a special team to handle complaints, thereby managing the time of customer services representatives effectively .
9. Evaluated individual work performance and advised on career development .
1. Resolved customer complaints by identifying problems and taking appropriate corrective
action - Resulted increase in department’s efficiency.
2. Demonstrated professional etiquette and manners when interfacing with customers which
resulted in improved feedback of customers.
3. Increased customer base by a staggering by training customer service representatives in
providing exceptional services to patrons.
4. Reduced customer complaints ratio by through implementation of a dedicated complaint
handling cell to cater to escalated grievances.
5. Successfully handled 11 accounts simultaneously, without a single complaint from any Client.
6. Implemented new customer service policies and procedures which provided an umbrella for
CSRs in the event of serious complaints.
7. Built sustainable relationships with corporate holders, resulting in increased trust and
eventual increased business opportunities.
8. In the end trained a special team to handle Client complaints, thereby managing the time of
customer services representatives effectively.
1. Increased sales by within a 1 year span through suggestive selling and providing support to the
marketing team for visual merchandising projects.
2. Promptly responded to a sticky situation between another customer service representative and a
valued client, saving the company from losing its prized clientele.
3. Implemented new customer service policies and procedures which provided an umbrella for csrs
in the event of serious complaints.
4. Built sustainable relationships with corporate holders, resulting in increased trust and eventual
increased business opportunities.