Amira Qaisi

As an Associate in the Assurance Line of Service at PwC, I support engagements through structured,
detail-oriented operations in a fast-paced, deadline-driven environment. My responsibilities include
managing and organizing documentation with strict version control, performing accurate data entry and
validation of financial information, and ensuring compliance with professional standards. I communicate
effectively through formal correspondence, coordinate meetings and schedules, and contribute to
maintaining efficient workflows. I am proficient in Microsoft Office—particularly Excel for data analysis,
Word for documentation, PowerPoint for presentations, and Outlook for communication—enabling me to
deliver high-quality, consistent results under pressure.

Demonstrated experience in customer care within the logistics sector, handling high volumes of customer
inquiries related to shipment tracking, delivery timelines, and service details. Skilled in resolving
complaints efficiently, including delays, incorrect addresses, and shipment issues, while maintaining a
professional and customer-focused approach. Experienced in accurately documenting interactions,
processing service requests, and coordinating with internal teams such as operations and delivery to
ensure timely solutions. Proven ability to manage multiple tasks under pressure, meet performance
targets, and consistently deliver a high level of customer satisfaction.