System Administrator
Tech Mantra Gulf DMCC
Total des années d'expérience :8 years, 11 Mois
Partner with internal & external partners to communicate project status, activities, & achievements.
Configuring and maintaining the network, including hardware, system software & applications.
Diagnosing and resolving hardware, software, networking, and system issues when arise.
Monitoring system performance to ensure everything runs smoothly and securely.
Own project, Solutions, & key responsibilities within a larger business initiative.
Replacing and upgrading defective or outdated components when necessary.
Managed the Microsoft Exchange Admin Center & Azure Active Directory.
Managed the cloud Computing data & ensure Data Backup on one Drive.
Ensuring data is stored securely and backed up regularly.
Providing technical remote support to end users & clients.
Core Responsibilities
Negotiates Service Level Agreements (SLA’s) with vendors / suppliers, chairing regular Service Level review process meetings to discuss - Current performances, Service Levels against targets and reviewing Operating Level Agreements.
Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.
Directs the operations and maintenance of IT Infrastructure for servers, storage, data network, infrastructure, operating systems, desktop, and end-user related systems and Office automation systems.
Supports the planning of Disaster Recovery in case of system failure and ensures data recovery plans are reviewed periodically.
Reviews and approves the request for change and ensures planning, scheduling, and implementation of Servers, Storage, and Backup Systems changes on production environment.
Evaluates infrastructure requests and manages the design and deployment of automated Infrastructure projects (Self-Service Portals, Automation and Orchestrating tools)
Interact with the help desk and other teams to assist in troubleshooting, identify root Cause and provide technical support when needed.
Support the user’s systems through remote access or via the telephone as needed by management teams within their company.
Testing, configuring, and troubleshooting hardware, software, and networking systems to meet the needs.
of the employer
Upgrading the systems from Windows 7 to Windows 10 also upgrades their internal parts as per the need of the users.
Managing Active Directory with the help of CRUD properties also creates new users & groups for the help of users.
Installing, maintaining, and repairing hardware & software components of the organization's computers.
Provide end-to-end support to all departments of the organization & resolve their issues.
Maintaining the network, including hardware, system software & applications.
Configuring MFA for all the users also managed & configure their accounts.
Installed the fresh operating system or using image on (Laptop/System).
Provide technical support for Mac, Windows, iPhone & Android.
Resolved the issue of networks (LAN, WAN) & Patch managed.
Handled the IT Help Desk & resolved the tickets of employees.
Installing & configuring computer hardware, software, systems, networks, printers, & scanners.
MS Azure solutions and major services related to computing, network, security, and storage.
Working as Azure Administrator to implement, monitor and maintain.
Successfully Migrated Cloud data from UK Tenant to UAE Tenant.
Working on the Microsoft Intune Portal for MDM & MAM Devices.
Secure all the devices in terms of security like bit locker Manager.
Manage the devices of organizations in terms of all applications.
Work on Company Portal to deploy application on Azure Portal.
Provide technical support of Mac, Windows, iPhone & Android.
Setting up accounts for new users on Azure Active Directory
Outlook email profile of systems / Mobile configuration.
Manage the Microsoft Exchange Admin Center.
Resolved the issue of spam or malware emails.
Mac & windows (Laptop/System) installation.
Provide 24/7 Support to all the employees.
Archive the MS Outlook email boxes.
Provide Remote support globally.
Managed the system / laptops.
Join the systems on Azure AD.
update the activity report.
L1 & L2 Level troubleshooting, configuration & support for network R & S.
Upgrade windows 7 to windows 10 (Laptop/System) & windows installation.
Software & application installation, configuration & troubleshooting.
Network components, firewall, IP telephony, wireless solution etc.
Upgrade more than 250 systems from windows 7 to windows 10.
Remote windows deployment & application deployment.
Maintaining active directory & domain of the company.
Provide remote support to end user & client sight.
Managing & maintaining over listed vendors
Outlook email profile configuration.
Learned and trained university faculty members and students on virtual means of teaching (Online Classes) during COVID - 19 followed by resolution of their related issues.
Got appreciation from university top management upon successful commencement of online classes with prominent participation of students of all faculties.
Maintained network and communication hardware and software inventories, including disposing of equipment no longer needed according to policy.
Build and set up computer networks by large-scale, physically installing, connecting, and configuring equipment.
Troubleshoot technical issues of Laptops and Desktop Systems that belong to faculty and staff members.
Created the full backups of the complete 500 systems which were successfully applied and functional.
Maintained records of hardware and software applications used in the network systems.
Provide Microsoft Teams support & training to Faculties, staff & students.
Provided as-needed technical assistance to end-users and the Help Desk.
Performed network security measures and monitored threats.
The retained inventory management system of IT equipment.
Assigned network addresses and implement protocols.
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates, and patches.
Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
Maintain network servers such as file servers, VPN gateways, intrusion detection systems.
Install and support LANs, WANs, network segments, Internet, and intranet systems.
Assign configuration of authentication and authorization of directory services.
Maintain the integrity of the network, server deployment, and security.
Monitor networks to ensure security and availability to specific users.
Assign routing protocols and routing table configuration.
Efficiently maintained network system of all the colleges.
Install and maintain network hardware and software.
Evaluate and modify the system's performance.
Determine network and system requirements.
Successfully implemented TMG server.
Assisted in selecting and purchasing new equipment and software.
Complied with all accepted change control procedures.
Managed the systems with bugs and fixes.
Efficiently designed and executed active and passive networking of more than 100 systems in KASHAF Foundation Project.
Completed pieces of training on VC systems of Cisco, Huawei, and Polycom.
Completed trainings of VC systems of Cisco, Huawei and polycom.
Speaking to customers to quickly get to the root of their problem.
Providing support in the form of procedural documentation.
Following up with clients to ensure the problem is resolved.
Conducting electrical safety checks on equipment.
Providing timely and accurate customer feedback.
Installing and configuring hardware and software.
Configured Cisco, Huawei routers & switches.
Identifying hardware and software solutions.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Testing and evaluating new technologies.
Managing multiple cases at one time
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
Successfully deployed and managed IT Lab in Govt. Islamia Copper Road, Lahore consisting more of than 150 PCs.
Install and support LANs, WANs, network segments, Internet, and intranet systems.
Maintain the integrity of the network, server deployment, and security.
Install and maintain network hardware and software.
Determine network and system requirements.
Design and deploy networks.
Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
Designing, configuring, and testing networking software, computer hardware, and operating system software.
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
Operating master consoles to monitor the performance of networks and computer systems.
Maintaining, configuring, and monitoring virus protection software and email applications.
Monitoring network performance to determine if adjustments need to be made.
Performing disaster recovery operations and data backups when required.
Conferring with network users about solving existing system problems.
Replacing faulty network hardware components when required.
Coordinating computer network access and use.
PHP Front End Developer
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BScs Computer Sciences