ICT Engineer
Ericsson Global India Pvt. Ltd
Total years of experience :12 years, 0 Months
Project: Identity and Access Management
Implementation and Management of Two Factor Authentication for Ericsson Employees.
Implementation and Management of the Solaris Servers.
Implementation and Management of SSO (Single Sign on) for Ericsson.
Providing Level 2-3 support/troubleshooting for Two Factor Authentication and SSO Issues for Ericsson Employees.
Basic knowledge of Identity and Access management, implementing enterprise wide security to the application using CA site minder and federation service.
Implementation of SSO for web servers and application hosted in different environments (IIS, Apache).
Installation, Configuration and Deployment and Maintenance of Site Minder Components.
Basic troubleshooting skill set includes various web agents and Siteminder logs.
Configuring SSO for cross domain infrastructure involving federation services.
Basic technical knowledge on Policy Server administration.
Basic understanding and experience on reverse proxy setup.
Proficiency in analysing the Root Cause, implement solution and document Root Cause Analysis (RCA).
Identified process improvement and provide recommendation for more effective troubleshooting.
Supported testing in the test environment to meet SLA.
Installation, Configuration and Maintenance of Two Factor Authentication.
Providing support for Soft token and Hardware Token.
Provide post sales technical assistance to our customers and partners, with a focus on EMEA. Primary product focus will be Safe Net’s Safeword or SAM Express, Safenet Authentication Manager (SAM), Safenet Authentication Service (SAS) (OTP Solution). Support is provided via email, Web, phone, in-house- and on-site visits.
Helping client implementing the two factor solution and further providing post implementation level-3 technical assistance.
Providing Level-3 support/troubleshooting for Two Factor Authentication and Content Security Solutions to global customers.
Work as part of a global support team.
Installation, Configuration and Integration of Safenet Authentication Products with Different Technologies.
Post Installation of Safenet Product, Integrating Safenet Authentication Products with Citrix (Web Interface, XEN APP, NetScaler, Access Gateway) ADFS, Juniper, Cisco, CA Siteminder Etc.
Communicate efficiently to address customer’s issues with Safenet internal departments (presales, professional services, sales, product management, manufacturing, engineering)
Working with the R & D for the Development of the product.
Experience in support, knowledge of information security with a strong understanding of networking & Windows.
Identifying and conducting required product/domain/technology trainings within the team and other technical groups.
Identifying bugs and reporting them to R&D team, log analysis, server hardening tasks.
Reproduce issue in local environment (lab) to simulate and reproduce customer problems.
Work with R&D on escalated issues, ensure overall customer satisfaction.
Test and deliver workaround/hotfix to customer within the timeframe required by SLA.
Involvement in testing with engineering team, prior to the release of workaround/hotfix.
Set up and maintained a laboratory contributed to technical documentation, and produced technical memos for released products.
Responsible for resource planning and allocation, managing customer expectations and project deliverables, and providing cross-functional escalation and communication.
Organization: HCL Technologies, Noida
* Duration: May 2012, to at present
* Designation: Service desk Analyst
* Providing global Infra Support to Ceva Logistics, it has a global network of 170 countries and 1400 sites around the world.
* 24*7 Client service solution (Voice, Email and Chat)
* Add and manage users through active directory.
* Troubleshoot end user computers on software issues & coordinate with Local IT Team members at Global Locations for Support.
* Blackberry email and internet issues.
* VPN (Cisco VPN client) issues. Provide access, installation and configuration.
* Outlook installation, configuration and provide support on any issue in outlook. Provide support on Outlook 2003, 2007 & 2010.
* Citrix and IBM I-series application issue (setup configuration & application issue)
* Hands on over BMC Remedy tool for Creation, Assigning and Resolution of incident and service requests.
* Manage access and permissions on Share Drives.
SOFTWARE SKILLS SET
* Operating Systems - Windows 98/2000/XP.
* Office Suit - MS Word, MS Excel and MS PowerPoint.
* Languages Known - C, C++ (Basic knowledge)
• B.Tech (CSE) from SKYLINE INSTITUTE OF ENGG. & TECH. Greater Noida, Gautam Buddh Technical University • With 59.22% in 2011.
• Senior Secondary from Diwan Chand Arya Sr. Sec School, Lodhi Road C.B.S.E. Board in 2006.
• Higher Secondary from Diwan Chand Arya Sr. Sec School, Lodhi Road C.B.S.E. Board in 2003. TECHNICIAL SKILLS:- Server Applications Active Directory, VMware, Outlook, Citrix, VPN, Lotus Notes, AS400.
Ticketing Applications BMC Remedy, Compuware Change Point Programming Languages C++, C Application Software MS Office, MS Visual Studio