Amit Garg

• Led a diverse team of 38 members, including 3 team leads, ensuring effective collaboration and performance.
• Managed daily client calls to facilitate smooth pre- and post-transition processes, enhancing client satisfaction.
• Addressed second-level escalations, demonstrating strong problem-solving skills and commitment to client service.
• Conducted regular team meetings and huddles to foster communication and alignment on goals.
• Prepared comprehensive daily, weekly, and monthly productivity reports, driving accountability and performance improvement.
• Executed quality checks across three subprocesses, providing critical insights to the client for continuous enhancement.
• Delivered daily reports on expense adjustment entries, ensuring accuracy and transparency in financial reporting.

• Spearheaded monthly work assignments for a team of 16, establishing clear performance targets for each member to drive accountability and productivity.
• Managed daily email assignments based on complexity, ensuring efficient communication and timely responses within the team.
• Facilitated daily and weekly team meetings to foster collaboration, address concerns, and enhance team dynamics.
• Ensured 100% participation in training programs, equipping team members with essential skills and knowledge.
• Effectively resolved team issues related to leave, processes, and shift management, promoting a harmonious work environment.
• Compiled and presented comprehensive monthly performance reports to the Tower Lead, highlighting team achievements and areas for improvement.
• Developed and maintained team productivity metrics, contributing to strategic planning and operational efficiency.

• Successfully maintained the Cash Book, ensuring accurate tracking of financial transactions and enhancing cash flow management.
• Prepared detailed Ledger Accounts, facilitating precise financial reporting and analysis.
• Processed Debit & Credit Vouchers, streamlining the accounting process and improving transaction accuracy.
• Generated comprehensive Stock Reports, aiding in inventory management and optimizing stock levels.
• Prepared invoices with attention to detail, contributing to timely payments and improved cash collection.
• Developed strong organizational skills to support administrative tasks, enhancing overall operational efficiency.
• Demonstrated a proactive approach to problem-solving, ensuring smooth financial operations within the team.