Software Engineer
Asian Heart Institute
Total years of experience :13 years, 4 Months
Improve HIS ERP product and processes.
o Managing smooth implementation and testing of the HIS ERP Application.
o Debugging and troubleshooting the HIS ERP Application.
o Management of Oracle 10g Database.
o Deploy and maintain applications on Development servers.
o Writing queries to analyze the issue and correct them.
o Part of full life-cycle of the entire project support.
o Updating the latest release only after the Manual Testing of the Application.
o Conducting Induction and Explaining the Entire workflow of (HIS) Hospital Information system.
Product Maintenance and process.
o Ensured software updates and patches are regularly installed using automated tools.
o Provided technical support by identifying, investigating and resolving software technical problems.
o Giving direct/indirect technical support, Installation of S/W.
o Modifications of reports as required by the customers
Radiology Information System (RIS) Support.
o Assist in image workflow and database integrity for radiology staff and customer satisfaction Debugging
o Test, maintain, and monitor the Medical Image System and Picture Archive System databases.
o Perform system administration duties of the medical images management system, PACS, and the radiology information system (RIS).
Provide exceptional support to end-users.
o Provide exceptional support to end-users, Respond to e-mail and telephone support requests.
o Analyzing the application & providing its logic to customer.
o Remotely connect to users computers, determine minimal use-case to recreate issue, solve
Issue if possible or provide concise details to development for further analysis and resolution
o Extending post go-live and application maintenance support to the client.
o Providing Training to Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Billing, Finance, and Inventory to users.
o Also install operating systems, Windows server 2003, windows XP
Improve HIS ERP product and processes.
o Managing smooth implementation and testing of the HIS ERP Application.
o Debugging and troubleshooting the HIS ERP Application.
o Management of Oracle 10g Database.
o Deploy and maintain applications on Development servers.
o Writing queries to analyze the issue and correct them.
o Part of full life-cycle of the entire project support.
o Updating the latest release only after the Manual Testing of the Application.
o Conducting Induction and Explaining the Entire workflow of (HIS) Hospital Information system.
Radiology Information System (RIS) Support.
o Assist in image workflow and database integrity for radiology staff and customer satisfaction Debugging
o Test, maintain, and monitor the Medical Image System and Picture Archive System databases.
o Perform system administration duties of the medical images management system, PACS, and the radiology information system (RIS).
Provide exceptional support to end-users.
o Install, configure and upgrade operating systems and software, using standard business and administrative packages .
o Provide exceptional support to end-users, Respond to e-mail and telephone support requests.
o Analyzing the application & providing its logic to customer.
o Remotely connect to users computers, determine minimal use-case to recreate issue, solve
Issue if possible or provide concise details to development for further analysis and resolution
o Extending post go-live and application maintenance support to the client.
o Providing Training to Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Billing, Finance, and Inventory to users.
o Also install operating systems, Windows server 2003, windows XP.
Act as liaison between users and development.
o Help test fixes provided by development and incorporate them into client sites.
o Work closely with development to make Trumpet’s software more intuitive, easier to deploy
And easier to support.
User Interaction.
o Handling customer queries.
o Training & retaining the clients about our products solving customer queries.
o Responded and handled client raised tickets using the ticket support system
o Building & maintaining healthy business relations with Clients & ensuring maximum Customer satisfaction.
Product Maintenance and process.
o Ensured software updates and patches are regularly installed using automated tools.
o Provided technical support by identifying, investigating and resolving software technical problems.
o Giving direct/indirect technical support, Installation of S/W.
o Modifications of reports as required by the customers.
