Amitha Sara Joy

• Removed and replaced malfunctioning components to correct
hardware problems
• Configured hardware, devices and software to set up work
stations for employees
• Explained technical information in clear terms to non-technical
individuals to promote better understanding
• Removed malware, ransom ware and other threats from laptops
and desktop systems
• Responded to support requests from end users and patiently
walked individuals through basic troubleshooting tasks
• Installing operating system and supporting packages for
implementation of software
• Assign IP address to end-users

 Overall development and maintenance of computer systems