Amjad Abboud, IT, Customer Service Trainer

Amjad Abboud

IT, Customer Service Trainer

DRC

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Information Technology
Experience
7 years, 4 Months

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Work Experience

Total years of experience :7 years, 4 Months

IT, Customer Service Trainer at DRC
  • Syria - Homs
  • November 2017 to June 2018

• Part of a training program aimed to help returning refugees settle within the workforce and the job market as a computer tech/IT trainer.
• Preparing students to enter the job market of computers.
• Teaching students how to interact with customers
• Trainer of hardware and software maintenance.

Customer Service Representative at Alakhtabout Money Exchange
  • Syria - Homs
  • April 2011 to January 2016

• Customer Service Rep.
• Data entry.
• Receptionist.
• Call Center.
• Teller.

Customer Service Agent at Nokia
  • Syria - Homs
  • February 2010 to March 2011

• Customer Service Rep.
• Data entry.
• Receptionist.
• Call Center.
• Cashier.
• Sales.

Customer Service Agent at Internet Center
  • Syria - Homs
  • June 2009 to January 2010

• Customer Service Rep.
• Data entry.
• Receptionist.
• Call Center.
• Cashier.
• Sales.
• Computer and Network Maintenance.

Education

Bachelor's degree, Information Technology
  • at Syrian Virtual University
  • April 2017

Bachelor degree in Information Technology

Diploma, Computer Technology
  • at Computer Technologies Institute
  • June 2009

Specialties & Skills

Data Entry
Communications
Call Center
Customer Service Skills
COMPUTER HARDWARE
NETWORKING
TELEPHONE SKILLS
COUNCIL
FIRST AID
MARKETING
RISK MANAGEMENT
LANGUAGES
COMMUNICATION SKILLS

Languages

Arabic
Expert
English
Expert

Training and Certifications

Know About Business (Training)
Training Institute:
Youth Project
Date Attended:
April 2008
Disaster Management (Training)
Training Institute:
Syrian Arab Red Crescent
Date Attended:
March 2009
Psychosocial Support (Training)
Training Institute:
Syrian Arab Red Crescent
Date Attended:
February 2009
First Aid (Training)
Training Institute:
Syrian Arab Red Crescent
Date Attended:
January 2009
First Aid (Training)
Training Institute:
Syrian Arab Red Crescent
Date Attended:
January 2009