Technical Support Engineer
Abyat
Total years of experience :13 years, 10 Months
-Identifying hardware and software solutions.
-Troubleshooting technical issues.
-Diagnosing and repairing faults.
-Resolving network issues.
-Installing and configuring hardware and software.
-Speaking to customers to quickly get to the root of their problem.
-Providing timely and accurate customer feedback.
-Talking customers through a series of actions to -resolve a problem.
-Following up with clients to ensure the problem is resolved.
-Replacing or repairing the necessary parts.
-Supporting the roll-out of new applications.
-Providing support in the form of procedural documentation.
-Managing multiple cases at one time.
-Testing and evaluating new technologies.
-Conducting electrical safety checks on equipment.
-installation all windows system .
-Installation, Configuration, and Troubleshooting of Windows (XP/7/windows 8/Vista/Server2003, win server 2008).
-Connect All Type Of Printers with PC’s.
-Find Solutions For All Connection Problems between Printers And Pc’s.
-Finding solutions for all problems that occur with users.
-Ability To work on Windows Server 2003&Windows Server 2008.
- Switch On Avaya Ip telephone.
-make ports For Network.
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
MCSE MCSA MCP A+ Network+ CCNA