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Amjad Alalawi, supervisor

Amjad Alalawi

supervisor·Hiltion

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 10 years, 9 months

supervisor

January 2021 - Present

Hiltion

Riyadh, Saudi Arabia

January 2021 - Present

supervisor concierge at Hilton
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Coordinator

September 2019 - Present

accor

Mecca, Saudi Arabia

September 2019 - Present

Ensuring and providing flawless, upscale, professional and a high class guest service experiences.
Cheaking all the reporst for our guest and make sur their stay is amzing as we deel with VIP guest.
Chking in and out as a deally basises, we do upselling and handel all the guest problems and repoted to the manager.
Blooking the rooms and suties before the arrival day, making a spical bakages. Worked as a concierage and Ive many thanks letter from our VIP guests.
Company industry:
Hospitality & Accomodation
Job role:
Administration

Acting Assistant Reservations Manager

January 2024 - April 2025

Al Marwa Rayhaan by Rotana

Mecca, Saudi Arabia

January 2024 - April 2025

• Supervised reservation team operations including onboarding, SOP training, and evaluations.
• Prepared daily and monthly revenue and business performance reports.
• Handled VIP reservations and coordinated with departments to ensure a luxury experience.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Reservation Manager

July 2023 - January 2024

Cool Inc Company

Riyadh, Saudi Arabia

July 2023 - January 2024

• Contributed to sales activities by converting inquiries into confirmed bookings and upselling premium
dining and event experiences.
• Managed VIP and event reservations across 23 luxury restaurants.
• Developed revenue strategies and increased weekly revenue by 10%.
• Oversaw group bookings (10+ guests) and ensured accuracy of reservations.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Reservation Manager

July 2022 - July 2023

Al Khozama Investments – Maiz Restaurant,

Riyadh, Saudi Arabia

July 2022 - July 2023

• Led pre-opening operations including SevenRooms setup and SOPs.
• Managed reservation and reception teams to deliver premium guest experience.
• Handled VVIP bookings and coordinated with Al Diriyah Protocol.
Company industry:
Hospitality & Accomodation
Job role:
Management

Concierge Supervisor

January 2022 - July 2022

Hilton Riyadh

Riyadh, Saudi Arabia

January 2022 - July 2022

• Coordinated bi-weekly meetings to identify trends affecting service levels.
• Supported PR activities and enhanced guest trust and brand reputation.
• Provided executive support including reporting and project coordination.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Concierge

January 2019 - January 2021

Fairmont Gold, Makkah Clock Tower

Mecca, Saudi Arabia

January 2019 - January 2021

• Managed guest requests and provided personalized Gold-level services.
• Oversaw front desk operations including orders, payments, and VIP needs.
• Conducted quality assurance checks to maintain luxury standards.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

reservations

September 2015 - September 2019

accor

Mecca, Saudi Arabia

September 2015 - September 2019

FRS Makkah at Accor Hotels, Makkah, Saudi Arabia.
Star of the month May, 2018 in Raffles Makkah Palace.
The top productive last November in 2017 & 2018 and I am a top
seller all along the year.
I achieved 88.5% in the LQA for Swissotel Al Maqam Makkah the their second test since the opening and was exceed the Target and my leaders depend on me for achieving the Leading Qualitly Assurance.
In charge for the communications team for 3 months in 2017.
I train our new colleague about the room types for the 4
properties (Fairmont Makkah Clock Royal Tower, Raffles Makkah Palace, Swissotel Makkah and Swissotel Al Maqam Makkah).
Company industry:
Marketing
Job role:
Marketing and PR

Reservation Agent

January 2016 - January 2019

Accor Hotels – Makkah Complex (4 Hotels)

Mecca, Saudi Arabia

January 2016 - January 2019

• Handled 300+ weekly inquiries via phone and email.
• Reduced customer churn by 6% through improved follow-up system.
• Maintained SLA and call volume targets for the reservation team.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Vancouver Island University

July 2015

July 2015

Bachelor's degree, Business Administration

Canada

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Vancouver Island University

January 2015

January 2015

Bachelor's degree, Business Administration

Canada

Umm Al-Qura University

July 2010

July 2010

Bachelor's degree, Interior Design

Saudi Arabia

Umm Al-qura University

January 2010

January 2010

Bachelor's degree, Design And Fashion

Saudi Arabia

GPA (percentage): 75%

GPA (percentage): 75%

i had the Certificate of Excellence Research in my last year. design clothing I studied fashion design in all its branches and specialties

Skills

Business
Expert
Business
Expert
Large Business
Expert
Large Business
Expert
Marketing
Expert
Marketing
Expert
Recieving
Expert
Recieving
Expert
Hospitals
Expert
Hospitals
Expert
marketing
Expert
marketing
Expert
operation
Expert
operation
Expert
technical writing
Expert
technical writing
Expert
marketer ,teamwork and communication
Expert
marketer ,teamwork and communication
Expert
communication
Expert
communication
Expert
sales coordination
Intermediate
sales coordination
Intermediate
problem solving
Expert
problem solving
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
digital marketing
Expert
digital marketing
Expert
marketing strategy
Intermediate
marketing strategy
Intermediate
marketing communications
Expert
marketing communications
Expert
BUSINESS EXPANSION
Intermediate
BUSINESS EXPANSION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

English

Native Speaker

Arabic

Native Speaker

Memberships

Accor

Memebership

January 2016

Training and Certifications

Certifications
Train the Trainer (TOT)
Star of the Month
Hospitality Experience Program Diploma
Great Place to Work
the star of the month of Raffles Hotels & Resort
Jan 2018

Hobbies and interests

photography