Amjad Ali Pathan

• Coordinate daily administrative and academic operations across multiple departments,
managing scheduling, documentation, and communication for 10+ faculty members.
• Act as primary liaison between school management, teaching staff, and parents, resolving
operational issues and escalating critical matters to the Principal.
• Maintain student records, attendance registers, and compliance documentation in line with
institutional policy.
• Redesigned the management reporting process, cutting administrative turnaround time for
management requests by 40%.

• Managed end-to-end administrative operations for a private agricultural enterprise, overseeing
a team of 8+ field and administrative staff across seasonal crop cycles.
• Maintained procurement logs, staff attendance, expense records, and owner-facing financial
summaries, keeping operations audit-ready year-round.
• Coordinated between field supervisors and ownership to resolve operational bottlenecks,
helping the business consistently meet seasonal productivity targets.
• Replaced informal verbal updates with a structured daily reporting system, giving ownership
real-time visibility into operations.

• Promoted to Grade-II Officer for consistent performance in retail banking operations, customer
service, and regulatory compliance.
• Processed 60+ retail banking transactions daily with zero discrepancies, in full compliance with
internal SOPs, SBP guidelines, and Basel III principles.
• Handled retail and corporate customer onboarding and KYC/AML screening per SBP and Basel
III requirements, maintaining 100% documentation accuracy.
• Resolved customer complaints and escalations across a diverse retail and SME client base,
sustaining high service satisfaction.
• Coordinated with credit, trade finance, and treasury teams to ensure seamless daily branch
operations and timely regulatory reporting.

• Demonstrated expertise in Banking Operations, ensuring seamless transaction processing and customer service.
• Proficient in KYC/AML practices, effectively mitigating risks and enhancing compliance with SBP regulations.
• Collaborated with cross-functional teams to streamline operational processes, improving efficiency and accuracy.
• Implemented robust compliance frameworks, resulting in a significant reduction in regulatory issues.
• Assisted in training staff on compliance protocols, fostering a culture of adherence and accountability.
• Managed administrative tasks, supporting the overall operational effectiveness of the banking department.
• Leveraged strong communication skills to liaise with clients and stakeholders, ensuring clarity and satisfaction.

• Led branch setup operations including core banking system installation and configuration,
account opening procedures, and establishment of the clearing function for a newly launched
branch.
• Served simultaneously as Operations Manager, Account Opening Officer, and Clearing Officer,
demonstrating multi-functional retail banking capability under tight deadlines.
• Brought the new branch to full operational and SBP-compliant status within the designated
setup timeline.

• Processed new account applications, ensuring complete KYC documentation and regulatory
compliance for each customer onboarded.
• Managed daily clearing and settlement operations accurately and within SBP timelines.

• Provided Level 1 & 2 technical support to internal users, resolving issues across hardware,
software, and network infrastructure.
• Supervised help-desk technicians, delegating tickets and ensuring SLA adherence.
• Installed, configured, and maintained network hardware and software, reducing downtime
through proactive maintenance.

• Deployed, integrated, and troubleshot WiMAX links for new customer installations and
complaint resolution.
• Provided technical support for WiMAX connectivity issues, achieving a high first-visit resolution
rate.

• Managed new customer account setup, SIM activation, and post-pay billing queries for a high
volume telecom branch.
• Resolved customer complaints and technical service issues, maintaining high satisfaction in a
fast-paced environment.