أمجد عنتري

Responsibilities: • Helping sales executives by making technical presentations, answering technical questions and managing customer trial through e-mail, phone and on-site visits.
• Offered post and pre sales technical support for current and new customers.
• Performing customer product demonstrations and supporting targeted sales opportunities.
• Assists and participates in developing RFI, RPF and RFQ responses.
• Selecting and training channel partners on how to sell and use the firm's products.
• Provided feedback on the releases of new products.
• Preparing report of product issues and deficiencies.
• Creating proof of concept and prototyping solutions using the firm's software platform.
• Providing tradeshow support.

Responsibilities: • Assisted in troubleshooting user problems relating to Operating System issues (Windows XP, Windows Vista, and Windows 7), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
• Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.
• User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.