Senior Network Engineer
DSI
Total years of experience :13 years, 9 Months
Working with Customers:
Design and Install secure and scalable networks as per Client requirements.
Meet with channels/customers to understand their current technical environment, key business issues/drivers, and future technology requirements.
Worked closely with customers on the technical requirements to provide technical solutions - Identified requirements, including technical details sufficient for product definition. Developed and established strong relationships with strategic clients and industry partners. Provided product updates and technical advice to clients - Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
Working with Sales and Marketing Teams:
Worked with the sales team to develop selling strategy within the target accounts - Created and delivered effective presentations and sales tools for the sales team.
Work with sales managers to provide pre/post-sales support - Worked with the sales team to design, propose, and close new deals/opportunities with customers.
Technical Role:
Architecture/Design/Deploy solutions using the Avaya, Fortinet, Dlink, Sophos Cyberoam, Cisco, EMC and Elastix.
Deployed Various VOIP Solutions based on Avaya, Dlink and Cisco.
Engaged in Various Security deployments using Cisco, Fortinet, SonicWALL, Draytek and Cyberoam.
Resolve customer’s technical issues remotely
• Gather and collate network requirements by working with clients and colleagues.
• Design secure and scalable networks.
• Assist in sizing effort for the network part of projects.
• Install secure and scalable network devices.
• Work with OS and application teams to ensure client service success.
• Document all network set-ups.
• Liaise with support teams, working together to resolve customer issues.
• Work as part of a team with excellent communication skills.
• Work with clients during all stages of projects.
• Highlight and document all network risks of projects.
• Coach more junior members of staff.
• Support for SLA and premium customers. Forecasting and pro-active planning for future requirements, traffic trend reporting and planned downtime windows.
• Supervised Core Technical Support team consisting of 6-8 engineers
• Assigning goals to team members and evaluating team on monthly basis
• Provisioning & troubleshooting of MPLS based L2/L3 VPNs
• Provisioning & troubleshooting of Hostex/PRIs and ACLs on Cisco 7609 routers
• Testing of new services and packages introduced by Nayatel Pvt. Ltd
• Commissioning of Network services like Video on Demand (VOD) & IPTV
• Very good understanding of network protocols currently running in Nayatel Core network like BGP, IS-IS, MPLS.
• Providing Network Level Support to TAC, Field Engineers, Telecom Operators /CorporateCustomers (Ufone, Mobilink, Telenor, NADRA, Qubee, WI Tribe, PTCL, UNO etc.)
• Review/Improve Departmental SOP's
• Giving trainings to newly hired engineers in Nayatel Pvt. Ltd
• Configuring, troubleshooting and testing ADSL and Broadband CPEs (TP-Link, LinkSys, D-Link, Zyxel, Netgear, PTCL, Speed Touch, Aztech)
• Providing technical support for level II Complaints of Access Layer.
• Provisioning and troubleshooting of IGMP for HD TV, PPPOE for internet
• Active coordination with engineers and supervisors on duty to ensure prompt resolution of customer’s complaints related to services, billing, sales and any other related issue
• Technical lead duties and management of technical projects
• Designing and implementing customers’ network infrastructure
• Configuring and implementing Remote Access Solution: IPSec VPN, EasyVPN, SSL VPN, Citrix Access Gateway, Citrix Secure Gateway
• Configuring Pix to Pix, ASA to ASA and Router to Router VPN
• Implementation of HSRP (using IP SLA) and GLBP
• Configuring VLANs, VTP, Etherchannels
• Configuring intervlan routing on Layer-3 switches
• Designing and implementing wireless architectures (Cisco Aironet APs and Cisco 4400 series controllers)
• Configuring routing using OSPF and policy routing using route maps
• Hardening Cisco devices - Implementing IDS and IPS, Cisco IOS Firewall, AAA
• Implementing traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps
• Building and maintaining Visio documentations for Clients
• Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP, Layer 2/3 network devices
• Solving Windows problems
Worked as Assistant Network Administrator. Network should run smoothly without any problems and inconsistencies.
BSc Electrical (Telecommunication) Engineering