Al Rajhi Bank
Total years of experience :36 years, 11 Months
● Deployment of bug fixes/patches in production and verify it.
● Single point of communication between vendors and IT departments for bank operations
● Resolve incidents without escalation, improve monitoring, alerting and onboard new users
● Identify issues, bring to team attention & implement workarounds for customer incidents
● Responsible for 2nd level Incident and Problem management across many systems in ministry.
● Develop Scripts to aid the Business Teams & Service Desk and Support fixes
● Create Automation Utilities and Workaround Solutions for the Business
● Creation of Documentation, Support Processes, root cause analysis, and defect management
● Task assignment, scheduling, and training team members
● Developing and coordinating software development activities throughout the project
● Applying enhancements new modules to the ministry flagship, Safeer Al Amal project
● Designing and developing any needed requirements and changes requested by Cultural Attaches.
● Integration and Interactions with the huge environment of already existing other Safeer projects
and Saudi Governorate Services.
● Evaluation and identifying new technologies that may help for easier and faster implementation
and better quality.
● Providing services to the Saudi students with the best quality in terms of BPM solutions to speed
up the process within the Ministry and its attachés to fully automate all the student's needs with
just some clicks on his student portal.
● Development in .Net, SQL Server database, Web services for Student Portal.
● Involved in preparing reports and charting for the employee site.
● Designing new and maintaining current processes (
● Managing my team for testing the pre-release CPs/SPs.
● Communication with Technical Support and Quality Assurance departments to ensure the timely
release of Cumulative Patches and Service Packs.
● Bugzilla administration and bug reporting in the first phase of replacing the incident system.
● Bug fixing in different modules of Ultimus BPM Suite, generally in
● White box testing for Flobots (agents) and the related components.
● Developed Ultimus Flobots application from scratch using C# with Infragistics library.
● Responsible for the maintenance of old Ultimus Flobots using Visual C++ 6.0 and .Net
technologies.
● Developed a multithreaded network application that showed statistics of Fixed Line SMS
(FLSMS) project graphically i.e. Bar graphs and Pie charts using Office Web Components. It used
UDP protocol for communication and provided daily data Logging. FLSMS enabled users to
receive SMS using their Phone sets and send them to mobiles, email, and fax.
● Lead a team working on Voice over IP application on features like Audio-Visual & Data
conferencing using Netmeeting SDK, Answering Machine by OpenH323, Video Recording, Voice
Recording using DirectX, Faxing with HylaFax Server, Voice and video email, etc with Visual C++.
● Worked on the implementation of H263 Video Codec in MCU Server based on OpenH323.
● Worked on a multithreaded modem to modem communication for the Payphone project.
● Worked on the ATL/COM portion of Barcode printing ActiveX control.
● Developed a composite ActiveX control for OPServer for browsing print jobs from the spool. It
provided Job filtering, caching, indexing & persistence of settings from previous sessions.
● Provided property page and XML parsing functionality for another ActiveX control.
● Developed testing & integration clients for different components using MFC/Visual C++.
● Involved in developing and updating client and admin dynamic contents of www.elixir.com
● Involved in the maintenance of a product OPUS using VC++ & Borland C IDEs.
Developed complete GUI for imaging suite (a competitor of ACDC, GAZO, etc at that time), also
worked on some back-end modules. Technologies used: Visual C++, BCG library.
eCourier:
Designed & developed a desktop application for Zipex Courier Services using Visual Basic. Used
Microsoft Access as the data store and report generator.
ezClientInfo:
● Lead a team to design & develop this project using Visual Basic & Access. Also got it tested. Made
the setup and deployed it in the end.
● Developed backend data access component in Visual C for this project.
● Developed GUI for Accounts software in Visual Basic. Added a few reports using Crystal Reports.
Misc:
● Developed ATL/COM user management component in Visual C++ that was used in several
products afterward.
I did black box testing and afterward prepared the setup for the application.
● Prototyping Fixed Assets Register software in Visual Basic & Access.
● Prototyping medicine sales & inventory application using Visual Basic & Access.
● Worked on the conversion of an MDB accounting application with DAO to its equivalent ADP
with ADO and SQL Server on the backend. I also converted the queries into stored procedures
and views.
● Designed & developed dynamic web for an IICS, Saudi Arabia using Visual Interdev.
● Designed & developed company’s web www.netcommerge.com using NetObjects Fusion,
Dreamweaver, and Flash 5.
eHR: Wrote test cases and did black box testing of this product.
eShares: Made UML diagrams & generated reports using Crystal Reports during development. I also
did black box testing afterward.
Query Builder: Black box testing.
Bug-reporting system: Worked on database design using SQL Server.
courses: PMP 35 Credit Hours Training
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