Key Accounts Manager / Sales Engineer
Bearing World for Trading Est.
Total des années d'expérience :16 years, 11 Mois
Managed a portfolio of 40 to 50 major multi-national and national client accounts from Steel, Power Generation, Operations & Maintenance and Trading sectors.
Actively pursued new business through cold calling, researching leads and visiting customers.
Strengthened and maintained current business through constant communication, dependable product delivery, and trustworthy relations.
Delivered technical product demonstrations that directly address customer needs and emphasized the company's outstanding value proposition.
Grew client base through strong networking and engagement activities.
Promoted to lead the change efforts of a 50+ team due to exceptional performance, consistent results, and expertise in management and team development. Transitioned to focusing heavily on General Management and Administration after serving as a key leader in making the factory more effective and efficient and developing several team members into high-performing management positions within this industrial metal fabrication and machining services company.
● Expanded market share by 500% by developing and strengthening relationships with industry partners and potential clients and improving responsiveness and timelines for effective order management.
● Boosted customer satisfaction scores from 70-75% to a consistent 90%+ through the application of superior conflict resolution and problem-solving abilities.
● Negotiated contracts and product pricing to fit business needs by engaging and collaborating with 40-50 vendors.
● Increased team productivity by establishing innovative workflow processes, implementing effective project management techniques, streamlining cross-functional collaboration with staff, and monitoring daily productivity.
● Gained 100% user acceptance by managing the implementation of an ERP system to fully automate the company’s financial and operational transactions, contributing to increased efficiency in reporting and business operations.
● Gained ISO 9001 Certification for the business by developing clear organizational policies and procedures and coordinated the transition of the company from a sole proprietorship to a registered foreign investment factory.
Managed 15-20 customer accounts, charged with applying a hands-on, consultative selling, solution-oriented approach when organizing, coordinating, integrating, directing, and controlling account development plans to engage customers.
● Maximized productivity and customer satisfaction by developing order management solutions and automating the sales process to produce more accurate and faster deliveries.
● Increased revenue by building trust and thinking strategically to uncover cost-efficient solutions best suited to meet customers’ needs and delivering 300+ key project sales presentations to demonstrate products and services.
● Collaborated with 30+ account managers to prepare cost estimates and bid documents by reading RFPs/RFQs with keen attention to detail and applying effective communication skills when consulting with different stakeholders.
● Analyzed market trends, competitor performance, and product strengths to make recommendations to the product development team for product evolutions and new product variants.
● Prepared quotes and purchase orders; ensured completion of all required reports and documentation.
Recruited as 1 of only 7 applicants selected from a pool of 200 students to support the field test processes and initiate innovative ways to increase efficiency on all well-testing line equipment within this technology company that partners with customers to access energy. Recognized by senior management for consistently exceeding goals.
● Recognized as the first trainee to gain access to the field by developing expertise in advancing rig operations and techniques after completing all required technical and safety training courses.
● Recognized by department managers and field supervisors as the only trainee in the company’s history to remain in the field for 50 consecutive days without requesting leave or vacation; the previous record holder was 32 days.
● Performed all types of equipment rig-up at the well site; conducted pre-job tests for new technical equipment to ensure availability and functionality; resolved technical issues of pumping and treating equipment.
● Delivered services in compliance with applicable company policies demonstrating awareness of quality, operational health, safety, and environmental standards, policies, and procedures.
US fully-accredited online program. Graduated with a CGPA of 3.76/4.00.
Graduated with a CGPA of 4.30/5.00 on Second Dean's List
Graduated with a CGPA of 3.66/4.00 and a Second Honor Degree
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