ICT Officer
ADRA
Total years of experience :10 years, 11 Months
Responsible for:
1.1. Develop System Tools 1.1.1. Develop the software tools whenever automation iis needed. 1.2. Equipment. 1.2.1. Configure and deploy new and refurbished workstations, laptops, and peripheral equipment. 1.2.2. Install, troubleshoot, repair, update and maintain workstations and laptops. 1.2.3. Install, maintain, and troubleshoot printers/copiers as well as manage toner requests. 1.2.4. Setup and support audio/visual equipment for presentations and training on and off site. 1.2.5. Install and configure peripherals including scanners, external drives, monitors, and other peripheral hardware. 1.2.6. Removal/disposal of non-functional equipment Software 1.2.7. Provide software and system troubleshooting and support. 1.2.8. Install, maintain, troubleshoot, and update operating systems and user applications. 1.2.9. Proactively schedule software upgrades and patching. 1.2.10. Assure that all software on ADRA equipment is licensed and keep record of licenses. 1.2.11. Record and track all equipment and submit monthly report their statutes. 1.3. Network. 1.3.1. Monitor network to ensure network functionality and availability to all system users. 1.3.2. Install, maintain, troubleshoot, and repair cables, wireless and other network infrastructure. 1.3.3. Support existing/new server/s and administer access rights for all users in the office. 1.3.4. Ensure the network security measures are in place.
1.4. Security 1.4.1. Maintain local and server based anti-virus software. 1.4.2. Inform and train users and management in how to adhere to ADRA local security ICT policies. 1.4.3. In case of virus infection clean out affected equipment. 1.4.4. Overseeing the proper storage of all company data and archiving of records and back-ups
1.5.1. Develop the ICT staff to meet the changing needs of users, offices, new projects and technologies, and varying staff strengths. 1.5.2. Ensure the computers are set up prior to new hire start date and any related moves. 1.5.3. Handle the relocation of computer equipment as a result of office or personnel changes. 1.5.4. Request and setup new user accounts and email accounts 1.5.5. Troubleshoot, repair user accounts and email accounts, assist in resetting passwords.
1.6. Systems planning. 1.6.1. Participation in research and recommendation of improved infrastructure processes and technologies to include growth planning. 1.6.2. Provide procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases and evaluating bids. 1.6.3. Test new equipment and applications and provide thorough feedback.
1.7. Management of vendor Services. 1.7.1. Work directly with vendors to schedule repairs and maintenance. 1.7.2. Request and evaluate services with vendors and service providers. 1.7.3. Work with vendors and vendors supplied systems to track service requests through to completion.
1.8. Inventory. 1.8.1. Record all computers and hand them to the new staff in coordination with the logistics Team. 1.8.2. Keep updated tracker for all. 1.9. Managing all ICT Assistants
• Set up/Install/Update computers (including all computer-based electronic systems) and other communications (e.g. phone system) network according to ADRA IT standards.
• Ensure continuous availability and reliability of network services, including performing related preventive maintenance and repair procedures in coordination with IT Officer.
• Periodically evaluate network performance and recommend improvements as necessary.
• Ensure proper maintenance and/or repair of computer resources, including keeping updated inventory listing of IT assets.
• Ensure Server Drives, E-mail, Internet and other IT systems are operational.
• Train network users on the proper use and care of IT resources.
• Train network users in prevention and awareness on current IT security issues.
• Manage and direct repairs to qualified contractors as needed, in coordination with IT Officer.
• Empower network users to perform basic IT troubleshooting.
• Remind all network users of importance of compliance with headquarters and field office IT standards and policies, including Helpdesk Ticketing systems, social media posts, etc.
• Facilitate purchase of IT assets and manage IT supplies, including toners, batteries, monitors, etc.
• Ensure Security Cameras, office access control system, and PABX system are operational.
• Maintenance of magnetic door system and record issuance of security-related cards for magnetic door.
• Provide technical support on Via any Technologies such as TeamViewer.
• Provide technical support for office Solar power energy management.
• Provide technical support to projects/activities that involve use of specialized IT hardware and / or applications.
• Support the logistics with the procurement of any IT-related equipment.
• Perform other IT related duties and tasks as assigned by the IT Officer.
• Ensure all IT related procurement and processing are completed.
• Provide IT support services to ADRA Project Offices anywhere in Yemen.
Milestones and achievement:
• Minimizing the downtime of the network to the minimal, employees almost never complained about any internet hiccups.
• Installing Help Desk System and tangle it with each computer so that hardware info is automatically sent to server.
• Developing a system for importing beneficiary info from excel and print it on vouchers, this minimized time spent to manually write beneficiary info on vouchers and also reduced cost of printing vouchers.
• Responsible for architectural design, development and deployment of the client's overall systems.
• Define system solutions based on user/client needs, cost, and required integration with existing applications, systems, or platforms.
• Identify and select and test technology products required for solution delivery.
• Establish, implement and document technology integration or migration strategies.
• Staying on top of the industry trend and new technologies.
• Design and implement long-term strategic goals and short-term tactical plans for managing and maintaining Client's systems and software.
• Ensure that proposed and existing systems architectures are aligned with Client's goals and objectives.
• Provide architectural expertise, direction, and assistance to Systems Analysts, Systems Engineers, other Systems Architects, and software development teams.
• Develop, document, and communicate plans for investing in systems architecture, including analysis of cost reduction opportunities.
• Where applicable, design, develop, and oversee implementation of end-to-end integrated systems.
• Document the Client's existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives.
• Review new and existing systems design projects and procurement or outsourcing plans for compliance with standards and architectural plans.
• Develop and implement when necessary, ICT training to all end users, data entry operators to ensure productive use of the IT Programs and information systems.
• Set up databases according to a company's needs, and make sure they operate efficiently, fine-tuning, upgrading, and testing modifications as needed.
• Responsible for implementing security measures to safeguard the company's most sensitive data.
• Preparing IT Governance and IT management plans.
• Crafting a user-friendly design, ensuring easy navigation, organizing content, integrating graphics and audio, while the more technical responsibilities include monitoring website performance and capacity.
• Choosing and configuring hardware and software, matching technology to users' needs, monitoring and testing the system in operation, and troubleshooting problems after implementation.
• Install and upgrade company's computer system and protect the office network from hackers and malware.
Tasks and millstones.
• Development of more than 30 systems.
• Development of Web & Enterprise applications using .Net, Ajax, Telerik, Bootstrap, JavaScript, HTML, PHP, Joomla, WordPress, SQL Server, MY SQL and PostgreSQL.
• Database Administration, extensive work with MS SQL Server.
• Networking (i.e., networks installation, Active Directory, Business Collaboration Tools like IBM Domino Lotus, Switches and Routers).
• Ensure that data storage networks work properly; keep employee workstations connected to the central computer network and computer maintenance.
• Ensure the required performance and stability of network services and servers (LAN, WAN, Messaging, internet connectivity, etc.), to prevent and minimize downtime or service interruptions.
• Ensures that backup, recovery, and security procedures are set up and performed as planned and necessary.
• Ability to work with issue tracking systems, adequate experience with help desk system.
• Set up, maintain company's computer servers, and participate in hardware or software upgrades to the computer network.
• Troubleshoot data submission errors and data error issues.
• Secure the implementation of standard SDSI Policies and guidelines concerning network systems, IT security, software licensing and ICT procurement.
• Train users in new applications.
• Collecting the data from different resources and ensure accuracy.
• Work closely with the Projects Managers to assist in ensuring compliance with the customer information systems and implement data quality control measures.
• Perform and document procedures for data preparation including data cleaning, standardization and analysis.
• Maintain correct and up-to-date project data and relevant records in soft and hard copy files ensuring the security, integrity and confidentiality of the data and records.
• Provide technical assistance to projects managers regarding data collection and reporting.
• Supervise and provide training to ICT Staff.
• having strong analytical, problem solving and interpersonal skills.
• Working for pioneer clients that provide service for significant mass of people, such as (Djibouti Telecom, Ministry of Interiors and Samsung).
