Accounts Director
Hult/Ef Corporate
مجموع سنوات الخبرة :13 years, 4 أشهر
• Managing strategic partnerships with large accounts
• Identified client L&D needs suggesting solutions and building suitable
programs accordingly
• Supervised team of CSM to insure excellent services delivery and
customers satisfaction
• Owned end-to-end B2B sales process from pipeline to close, ensuring
quality of interactions and solutions to achieve sales targets and
meeting client needs
• Presented new methodologies and strategies for clients to meet their
KPIs
• Introduced strategies to expand lines of businesses according to the
Kingdom vision
-Increased client marketing effectiveness and presented new means for incremental revenue
-Built and managed a pipeline of high value and government projects
-Supervised B2B team monitoring their duties on daily and monthly bases
-Received and analysed RFQs to provide suitable prices and proposals.
-Created RFPs for large enterprises and governmental entities
-Regained lost clients due to previous failed services and strengthen relationships
-Supervised aftersales services and logistics to guarantee professional delivery
-Developed new strategies, products, and services to Fulfill clients’ needs
-Achieved revenue and target goals
‣ Developed and maintained relationships with existing customers and prospective clients
‣ Introduced strategies to expand lines of businesses according to government plans
‣ Supervised team of CSM to insure excellent services delivery and customers satisfaction
‣ Transitioned SOP with Large Universities in the region to fulfil current needs
‣ Presented new methodologies and strategies for clients to meet their KPIs
‣ Created suitable products and programs to universities and academies.
‣ Provided training sessions to instructors and departments heads
-Represented current company by meeting with Various clients
-Provided different logistics services and solutions to national & global companies
-Develop lost businesses by overcome previous issues and complains
-Increase profitability and outcome from current businesses
-Gaining new clients and projects by providing logistics services
-Managed to have 1-5 Meetings and more than 10 phone calls per day
-Analyzed Market movement and company needs when targeting clients
-Coordinate shipping files between Exporters, shipping lines and port
-Communicate with companies to negotiate contracts
-Research possible opportunities with new companies
-Solved different issues with shipments clearance on port
-Maintained constant contact with key clients to answer needs and develop service
-Provided customer service by supervising Front End department
-Promoted programs such as Executive Memberships and MasterCard sign ups
-Supervised the placement of products around the store
-Helped with the product buying process from research to acquisition
-Prepared lesson plans and learning materials
-Guided students facing difficulties in their studies
-Gave cultural lectures about Canada, Saudi Arabia and life experiences
-Adapted to students strengths, weaknesses and personal learning styles
-Planned, organized and promoted cultural activities for students
-Accompanied, supervised and interacted with students on cultural outings
-Created promotional material using Microsoft Word, Publisher and PowerPoint
-Provided general administrative support to TLC programs
-Responded to Inquiries such as Emails and phone calls