عمار العتوم

o Support executing and implementing RTA Digital Strategy in alignment with Corporate Strategy to elevate RTA in digital transformation.
o Support the development and periodical review of technology standards, policies, procedures, and processes and carry out compliance reviews of agencies and sectors with technology standards, policies, procedures, and processes.
o Provide feedback to the management about the performance and progress of the digital Strategy so that the same can be reviewed for possible improvement.
o Conduct Awareness Sessions for Both Management & Employees Regarding RTA digital Strategy KPIs
o Yearly Reviews for all Type of KPIs with Top Management: KPI Formula, Scope, Description, Target & Ownership
o Member in Smart Government Criteria Team for Dubai Government Excellence Program & Participate in the execution of the internal Excellence self-assessment
o Perform other responsibilities associated with this position as may be appropriate

- Assist HR Manager in all HR functions (recruitment, orientation, performance appraisal, development, employee relations, etc.). - Follow up all HR Manager instructions. - Conform to all HR Quality Procedures. - Prepare salaries and payroll. - Arrange and follow up all training needs. - Maintain personnel records and files for all employees. - Maintenance department files and keep all files in an orderly manner and prepare filing system directions for other users. - Provide effective guidance and support to field staff regarding general administration matters and performance issues. - Arrange and follow up the social activities for the employees. - Control time keeping for the employees. - Follow up all social security and legal procedures. - Implement H&S rules and regulations. - Minimize environmental pollution by optimizing the use of energy and material and by ensuring clean environment on his area of work

- Sales Skills Training - Promotions

- Quality management systems Consulting - ISO 9000 Consulting - Strategic Planning Consulting - Balanced Scorcards & KPIs Consulting - Exellence Awards Consulting - HR systems Consulting - Technical training on BSCs, ISO 9000, Measuring the customer satisfaction

- Coordinator for King Abdullah the Second Award for Excellence
- ProcessesTeam Leader
- Strategic planning
- Representing the ministry at Civil Service Bureau in the KPIs Teams
- Representing the minsitry at the National Human rights Center
- Balanced ScoreCards (Team Leader)
- Suggestions & Complaints
- Job satisfaction
- Customer Satisfaction
- Anual Reports
- New Employee Orientaion
- Exit Interviews
-Writing the report for King Abdullah the Second Award for Excellence In Government performance and Transparency

-Training of Trainers (TOT)
-Computer Skills training(ICDL)
-Working on the Digital Devide in jordan
-Communication Skills training
-Social Work Training
-E-gov (Contetnt Officer)