عمار ديب, Team Leader assistant and Fraud analyst

عمار ديب

Team Leader assistant and Fraud analyst

Commercial Bank of Dubai

البلد
الإمارات العربية المتحدة
التعليم
دبلوم, Hotel Management
الخبرة
18 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :18 years, 5 أشهر

Team Leader assistant and Fraud analyst في Commercial Bank of Dubai
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ سبتمبر 2010

1. Generating and Monitoring different type of Credit and Debit cards Risk Reports.
2. Monitor all debit cards for any suspicious transactions inside and outside UAE 24/7 using fraud monitoring system.
3. Monitor the VIP/VVIP declined transactions report 24/7 to help the customers and make sure their transaction go thru successfully without any inconvenience.
4. Monitoring all suspicious ATM machines and merchants POS upon alerts from Central bank/Visa international and Master Card co.
5. Monitoring CBD ATM machines for any suspicious activity and take the corrective action.
6. Training and coaching the new CAU agents on all kind of activities and systems.
7. Contacting the customers in order to verify the suspicious transaction if any.
8. Receiving referral calls from visa international and help the customers overseas.
9. Daily Withdrawal Limit amendment for all cards (Debit& Credit) and country blocking based on fraud trend.
10. Respond to risk Alerts from acquiring banks and payment organizations.
11. Unit Team Leader assistant.
12. Provide daily activity report to the unit head.
13. Handling and managing the Call Center floor.
14. Taking full responsibility of the Service level and the agent calls quality as well as the attendances.

Customer service & Call Centre Agent في Commercial Bank of Dubai
  • الإمارات العربية المتحدة - دبي
  • مارس 2008 إلى سبتمبر 2010

1. Ensure providing superior customer’s services and answering all incoming calls with maximum quality and highest productivity.
2. Recognizing and convert sales opportunities while answering prospect customer’s inquiries and deepen existing customer’s relationships by Cross Selling and generating sales lead.
3. Applying sounds and accurate product knowledge.
4. Follow up all activities and requests arising from customer’s calls and deliver as promised.
5. Complaint’s handling and problems’ resolution.
6. Checking and updating customer data and information.
7. Provide management with valid and regular customer’s feedback.
8. Ensure efficient secrecy by applying the standers security measurements before providing any information to callers as specified by bank’s policy and procedures.
9. Answering the help desk e-mails.
10. Card authorization unit (six months).

Sales & Marketing Executive في RDK Real Estate Development
  • الإمارات العربية المتحدة - دبي
  • نوفمبر 2005 إلى فبراير 2008

• Communicating with the clients and ensure they got the right information
• Planning and organizing the sales for better future income
• Managing information or general administration support of the sales
• Producing things what can give better value for the project
• Creating and developing Ideas that can help to increase the sales
• Market study and market research
• Handling the fresh sales offers and forward it to the landlord for the final decision

الخلفية التعليمية

دبلوم, Hotel Management
  • في Hotel Intermediate Institute
  • يوليو 2003

Handling Debit cards portfolio fraud monitoring.

Specialties & Skills

Market Research
Marketing
Computer Literate (Microsoft, word, excel, power point).
Willingness to learn
UAE driving License
Team work
Swimming
Communications

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس