Ammar Heba

Leading retention sales team in Saudi Arabia to achieve the budgeted Logo & value retention %

Due to current situation in Syria, I have joined back my previous position with my Company Bayt.com.

Main Tasks
1. Develop recruitment plan based on department needs and annual budget; develop and review plan with focused recruitment strategies; influence strategic staffing decisions such as succession planning, training, and career development.
2. Execute recruitment plan by aggressively recruiting for well-qualified applicants from a variety of sources, managing selection process to include assessing applicants, screening, interviewing, and recommending candidates; filling the employment needs within the defined service and performance criteria.
3. Establish, cultivate, and maintain ongoing relationships with management in order to understand their business and recruitment needs within the context of their mission; develop and maintain a strong rapport.
4. Provide counsel and expertise in all areas of recruitment and employment (e.g., search firms, advertising, etc.)
5. Promote Syria Duty Free shops at a variety of recruitment functions such as exhibitions, job fairs, university and institute career days, and career events targeted for special populations.
6. Prepare reports on recruitment activity.
7. Ensure that all individuals who contact the department are treated with respect and dignity; and receive swift attention and closure to requests.

Sub tasks
8. May staff company stand or display at fairs and exhibitions.
9. Meet public; provide general information and deal effectively with a variety of personalities and situations requiring tact, judgment, and poise.

Top performer all over the company from Jan 2010 up to date.

Bayt.com is the #1 job site in the Middle East, offering a complete range of end-to-end employment solutions and career planning tools.

1. The primary responsibility of this role is to increase Bayt.com‘s product portfolio per customer and to maintain the highest level of customers’ loyalty.
2. Transition customers who previously purchased from a Bayt.com Acquisition Relationship Manager to your database.
3. Maintain and grow transactions and revenue volumes from assigned database of customers
4. Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
5. Effectively manage the growth of approximately 240 assigned customers through transactional and solution-oriented selling approach.
6. Determine customers' recruitment needs, prepare an appropriate job description matching client's vacancies, and use our professional network to have their vacancies filled through our personal head hunting assistance service.
7. Give online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.
8. Oversee fulfillment of
i. Training
ii. Customer Care
iii. Traditional recruitment
iv. Executive Search

9.Essential Tasks:
- Initiate primarily telephonic outbound calls to your assigned database.
- Effectively qualify through Recruitment Needs Analysis; using value-based selling
- Explain products or services and prices, and answer questions from customers.
- Record names, addresses, purchases, and reactions of customers contacted into CRM.
- Manage growth of customer’s business by developing them to be loyal customers of Bayt.com
- Accurately use CRM for sales processing; keep comprehensive, accurate notes in CRM, prepare forms or agreements to complete sales.

Responsible for handling special clients such as Pepsi, Nestle, P&G, TOYOTA, Hyundai and more.
My follow up with the clients includes preparing the promotional ideas, discussing it with clients, offering different options, the pricing and the timing of the campaign then the closing phase (sale & delivery). In addition to following up of orders and the samples.

Responsible for soliciting new business and actively managing accounts with the objective of maximizing product breadth and market share. Proactively communicating information regarding products and providing business solutions for the customer in the form of direct media, Yellow Pages listings. Maintaining a close relationship with clients to provide better customer service. Provide accurate sales forecasts and maintain product pipelines.

Responsible for receiving all new jobs from Customer Relation dept., opening new job cards in the system, handling the jobs to related function, amending the completion phases of each job based on the input of Production Dept., discussing the Work In Progress report on daily basis with related management of the different functions, following up with all functions to meet the deadline for each job, delivering the jobs to respective clients.

 As a Sales Supervisor, my responsibilities included:
o Participating in preparing the budgeted revenue for each edition after discussing the selling prices for the different types of pages included in the guide with Sales and Marketing Manager. In addition, working on increasing the budgeted and actual revenue from each edition to the next one.
o Conducted extensive research to develop the optimum advertising strategy that meets the client’s sales goals.
o Guided staff under my supervision to search for new potential clients.

 As a Sales Executive, my responsibilities included:
o Searching for new potential clients in order to increase the total sales and revenue delivered from issuing each edition of “YOUR GUIDE TO DAMASCUS”.
o Selling individually and within a team the maximum applicable advertisements to be published within the guide.
o Offering our service, of including the clients’ information in the guide in different styles, to all potential clients. In addition, collecting the data from all clients.