Ammar Maleh

Retail Sales Manager-used cars 2012-Present
Ali Alghanim & Sons Automotive. Kuwait
Responsibilities
• Achieving sales target and generating profits
• Retail & wholesale
• P & L
• Ensuring highest standards in customer satisfaction
• Identify, review & follow-up lost clientele
• Ensuring that the department is adequately staffed, trained and motivated to deliver sales objectives effectively
• Organizing, executing and running reports
• Preparing the department budget & monitor the company’s objective in terms of sales & gross margins and expenses & contribution.
• Controlling inventory to maintain optimum stock levels in accordance to the company policy to achieve maximum stock turnover
• Training, coaching & redirecting sales people on a daily basis
• Supervising vehicles trade-ins appraisal
• Supervising the pre-owned car reconditioning and detailing operations
• Developing and implementing an effective bonus scheme for the sales associates
• Working closely with fleet department to ensure adequate auto residual value
• Evaluating the market value for trade-ins against new cars and resale value to price the cars
• Assessing repair cost to prepare the used car to a saleable condition
• Reviewing and evaluating salesmen’s job performance on a monthly basis
• Participating in used car marketing & promotion
Achievements
 Exceeded the retail sales target
 Increased retail sales by 62 % in the first three months
 Generated profits for the used car department
 Increased the showroom foot-traffic by suggesting new marketing ideas
 Resolving all team members and customers issues

Sales Manager-new cars (McLaren) 2010-2012
Ali Alghanim & Sons Automotive. Kuwait
Responsibilities
• Achieving sales target and generating revenue
• implementing the new showroom design
• Participating in brand promotion for new vehicles, market research & competitor analysis
• Ensured effectiveness & efficiency in placing vehicles orders according to market needs
• Coordinating with the after sales department to ensure superior customer care
• Calculated the residual value for new cars for future trade-ins
• Participated in seminars, launch events, trade show and sales/marketing events
• Reviewed and evaluated salesmen’s job performance on a monthly basis
• Arranged sales training to enhance the sales team performance
Achievements
 Met sales targets and generated profits
 Cut down cost and maximized profits for the sales department
 100 % accomplishment on CSI

Certified Pre-Owned (CPO) Car & Finance Manager 2006-2010
M.K. Auto Sales & Finance. Sacramento, California.
Responsibilities:
• F.D.M on in-house financing on used vehicle purchases
• Analyzed customers credits to meet auto purchase qualifications
• Managed a showroom consists of approximately 160 pre-owned vehicles
• Recruited, trained and supervised a team of seven salesmen
• Purchased used vehicles at lower market prices
• Formulated budget and forecasted business plan for the used car showroom
• Supervised the pre-owned car reconditioning and detailing operations
• Compiled data and sales report
• Reviewed and evaluated salesmen’s job performance on a monthly basis
• Arranged sales training to enhance sales staff performance
• Lead daily, weekly and monthly progress towards attainment of the targets
• Developed and implemented an effective bonus scheme for the sales associates.
Achievements
 Exceeded sales expectations every quarter by approximately 3%
 Generated potential customers and leads for the organization.
 Increased showroom traffic by suggesting new marketing ideas to the management
 Successfully resolved all employees and customers’ issues

Home Furnishing Consultant 2000-2006
Value City Furniture. Dearborn, Michigan.
Responsibilities
• Provided sales of office and home furnishings
• Assisted and advised customers in making the right purchase
• Checked inventory and created special order merchandise
• Answered incoming sales phone calls professionally
• Demonstrated leadership within my team. Followed -up with sold and unsold customers.
Achievements
 Met and exceeded furniture sales goals by 6% in the first two months
 Met and exceeded after-care product goal
 Provided superior customer service
 Awarded “Top sales consultant of the month” multiple times

Certified Pre-Owned (CPO) Car Manager 1998-2000
General Motors-Omer A.B. Balubaid CO.LTD-Jeddah, Saudi Arabia.
Responsibilities
• Participated in establishing the Advantage Certified Car Program in the Kingdom of Saudi Arabia
• Formulated budget, and forecasted business plan for five showrooms
• Responsible for execution of pre-owned car reconditioning and detailing operation
• Developed and implemented an effective bonus program for the sales staff
• Recruited qualified sales people.
Achievements
 Generated revenue
 Exceeded sales target every quarter by approximately 5%
 Frequently awarded for the best looking showroom in the region

Certified Pre-Owned (CPO) Car Manager
General Motors-Universal Motors Agencies-Jeddah, Saudi Arabia.
Responsibilities
• Established the first Certified Car Program (Advantage) for GM in the Kingdom of Saudi Arabia
• Formulated budget and forecasted the business plan
• Trained used car evaluator on proper used car appraising protocols
• Supervised the reconditioning process of Advantage Certified Cars.
Achievements
 Met and exceeded sales target for the used cars by 7% in the first three months
 Reduced overhead costs & increased profits for the used car division
 Demonstrated the ability to successfully resolve all associates and customers issues

Pre-Owned Car Manager 1995-1996
Nissan- Al-Babtain Group-Alrai, Kuwait
Responsibilities
• Established sales training program and set sales goals for the sales team
• Supervised the reconditioning team on chemical use
• Managed a showroom consist of five sales people and approximately 290 used cars
• Developed and implemented a successful incentive program. Lead daily, weekly and monthly to business success.
Achievements
 Met and exceeded sales target & generated revenue for the used car showroom
 Demonstrated the ability to resolve all associates and customers issues
 Increased sales by 30 % offering new marketing ideas

Pre-Owned Car Supervisor 1991-1995
General Motors- Alghanim Industries, Kuwait
Responsibilities
• Established used car show rooms in different locations
• Assisted in developing the new automotive dealership concept for the used car show rooms
• Supervised and trained the sales team using new sales techniques
• Developed and implemented reconditioning procedures for the used car operation.
• Appraised used cars.
Achievements
 Met and exceeded sales target by significant number every month
 Met all deadline tasks
 Increased sales by developing an effective incentive program
 Resolved all customers and associates issues