Supervisor
Marah El Khalij TV
مجموع سنوات الخبرة :2 years, 11 أشهر
Marah El Khalij TV April 2012- Present
❖ Supervisor
o Manage, Supervise and Distribute tasks of agents
o Responsible monitoring the filtration of SMS sent by chatters
o Prepare monthly schedule, Salaries and bonus of Agents according to the number of SMS sent and Report to Accounting Department
o Report to manager (Statistical Report)
o Controlling Function: Ensure that achievement is in accordance with the established plans it involves: o Establishing performance standards for evaluating results.
o Performance on the basis of records and reports on the progress of work.
o Performance evaluation
o Corrective action to regulate operations, remove deficiencies and improve performance
DoubleU S.A.L 2009 - January 2011
❖ Call center Agent - News Rooms agent - Supervisor
o Responsible of Answering customers questions Via SMS or IVR calls
o Managed the work of agents
o Team Leader
o Organizing functions
o Planning to ensure goals achievements
o Staffing: Selection, training and development, compensation, and appraisal of agents
o Prepared agents schedule and reports to Manager (Statistical Data)
o Preparation of training manual for agents or new candidates ( Company profile, Core Business, the way to improve the work by specifying tasks, duties and the right way to handle the work)
o Responsible of Gathering Latest and Flash news to Internet Web Page
(Mulhak.com)
Jannat al Bekaa
Completed training at Jannat el Bekaa S.A.L in the HR and accounting department where I applied my knowledge and gain experience.
I was responsible of: o Recording daily transactions ( Buying, selling expenses)
o Prepare the annual profit and loss accounts and balance sheet
o Responsible of salaries and bonuses
o Money deposits and bank withdraws
o Hiring
o Promotions
o Salary determination
o Performance appraisal
o Personal data entries and records maintenance
o Consultation and advisory services to management and employees
o Employee assistance referral
Lebanese International University 2006-2010 BA in Business Management
Bacc in ES (Economy & Sociology) 2004 Notre dame du musee