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AMMAR NASR, Operations Manager

AMMAR NASR

Operations Manager·Ghosn First Trading Company (Starbucks Franchise)

Saudi Arabia

High school or equivalent, علمي

Work experience

Total years of experience: 23 years, 10 months

Operations Manager

January 2023 - Present

Ghosn First Trading Company (Starbucks Franchise)

Riyadh, Saudi Arabia

January 2023 - Present

Led day-to-day operations to optimize efficiency, service quality, and cost control.
Oversaw recruitment, onboarding, and performance management for store teams.
Enhanced customer satisfaction through continuous improvement initiatives.
Analyzed budgets and KPIs to maximize profitability.
Implemented quality control measures and operational best practices.
Company industry:
Food & Beverage Production

مدير منطقة

November 2020 - Present

شركة فيبس للتجارة

Riyadh, Saudi Arabia

I found this job using Bayt.com

November 2020 - Present

مدير منطقه فرنشايز ل ستاربكس
الاهتمام بالمحل والموظفين
والاهتمام بالزبائن
والمبيعات
وإدارة ومراقبة الجودة
وكيفية تطوير المبيعات
Company industry:
Food & Beverage Production
Job role:
Administration

مسوول الاغذية والمشروبات وادارة الحفلات

November 2010 - Present

شركة عذيب القابضه

Riyadh, Saudi Arabia

November 2010 - Present

القيام بجميع خدمات الاغذيه والطعام والمشروبات وتنسيق الحفلات والمناسبات الخاصه والعامه لدي المكتب الرئيس التنفيذي صاحب السمو الملكي الامير / عبدالعزيز بن احمد بن عبد العزيز ال سعود
والاهتمام بجودة ونظافة الطعام والمشروبات والبحث عن افضل الموردين للمنتجات بافضل الاسعار
Company industry:
Project & Construction Planning
Job role:
Logistics and Transportation

Store Manager & Barista Trainer

November 2020 - January 2022

FIBS Trading Company (Starbucks Franchise)

Riyadh, Saudi Arabia

November 2020 - January 2022

Managed all store operations, ensuring compliance with corporate standards.
Conducted training programs for new baristas on beverage preparation and service.
Addressed customer concerns, ensuring high retention and satisfaction.
Motivated staff and conducted performance evaluations to foster teamwork.
Company industry:
Food & Beverage Production

Hospitality Supervisor

November 2010 - October 2020

Atheeb Trading Company (Prince Abdul-Aziz Bin Ahmed)

Riyadh, Saudi Arabia

November 2010 - October 2020

Coordinated VIP hospitality services for the Prince and distinguished guests.
Managed food quality, service delivery, and event logistics.
Trained staff on high-level hospitality standards and personal protocol.
Company industry:
Food & Beverage Production

مشرف فرع

June 2006 - October 2010

ستاربكس - السعودية

Riyadh, Saudi Arabia

June 2006 - October 2010

التاكد من امان الفرع من ناحية الاجهزه والمكاين ثم تاكيدالاهتمام بنظافة الزي الموحد لدي الموظفين واستلام طلبات الحلويات والمخبوزات, والاشراف على نقديم افضل خدمة للعملاء والحرص على نظافة المكان والاهتمام بمشاكل العملاء وتدريب الموظفين للأداء الافضل وجرد الفرع بشكل شهري
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Shift Supervisor

June 2006 - October 2010

Alshaya International Trading Co. (Starbucks)

Riyadh, Saudi Arabia

June 2006 - October 2010

Led shift operations ensuring efficient workflows and service consistency.
Provided on-the-job training for staff in customer service and store operations.
Monitored stock levels, handled cash, and ensured policy compliance.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Engineering

مشرف فرع

September 2002 - July 2006

شركة العليان للخدمات الغذائية>> مطاعم برجركنج

Riyadh, Saudi Arabia

September 2002 - July 2006

الاشراف على فترة العمل من نظافة الفرع ونظافة العمال وتقديم افضل خدمة للعملاء والاشراف على جودة الاطعمه والمشروبات واستلام المنتجات والبضائع وعمل جرد بشكل يومي واسبوعي وشهري وتقييم الموظفين ومتابعتهم وتدريبهم للظهور بشكل افضل ومتابعة مشاكل العملاء
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Service Expert

September 2002 - July 2006

Olayan Food Services Co. (Burger King)

Riyadh, Saudi Arabia

September 2002 - July 2006

Delivered excellent customer service in a fast-paced environment.
Managed inventory requests and addressed product quality issues.
Supported daily store functions including POS operations and food prep.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Al Ouzai Intermediate School

September 1992

September 1992

High school or equivalent, علمي

Saudi Arabia

جامعة الكفاءات

June 1990

June 1990

High school or equivalent, علمي

Saudi Arabia

GPA (percentage): 18%

GPA (percentage): 18%

View attachment

Skills

District Management
Expert
District Management
Expert
Strategy Planning
Expert
Strategy Planning
Expert
Inventory Control
Expert
Inventory Control
Expert
Food Safety
Expert
Food Safety
Expert
Training
Expert
Training
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Business Development
Expert
Business Development
Expert
world cafe
Expert
world cafe
Expert
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROFITABILITY ANALYSIS
Intermediate
PROFITABILITY ANALYSIS
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
تحمل ضغط العمل
Expert
تحمل ضغط العمل
Expert
الكمبيوتر مايكروسوفت اوفيس
Expert
الكمبيوتر مايكروسوفت اوفيس
Expert
صانع قهوة
Expert
صانع قهوة
Expert
ادارة الفريق والعمل الجماعي
Expert
ادارة الفريق والعمل الجماعي
Expert
اللغة الانجليزية
Expert
اللغة الانجليزية
Expert
التصوير
Expert
التصوير
Expert
market research
Expert
market research
Expert
order
Expert
order
Expert
negotiation
Expert
negotiation
Expert
marketing strategy
Expert
marketing strategy
Expert
merchandising
Expert
merchandising
Expert
marketing management
Expert
marketing management
Expert
marketing
Expert
marketing
Expert
materials
Expert
materials
Expert
operation
Expert
operation
Expert
marketing mix
Expert
marketing mix
Expert
teamwork
Expert
teamwork
Expert
staff training
Expert
staff training
Expert
accounting
Expert
accounting
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
restaurants
Expert
restaurants
Expert
restaurants management
Expert
restaurants management
Expert
Catering
Expert
Catering
Expert
English
Expert
English
Expert
Client Services
Expert
Client Services
Expert
Supervising
Expert
Supervising
Expert
Administrative
Expert
Administrative
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
A letter of thanks and appreciation-Atheeb Holding Company
Feb 2017
Show credentials
Starbucks shift supervisor
Sep 2009
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Bravo - Starbucks
Jan 2010
Show credentials
Barista of year 2008
Show credentials
BASIC FOOD HYGIEN COURSE
Show credentials
Training
Barista training
Alshaya International Trading Company
Mar 2007
Show credentials
course workshop Starbucks supervisor skills
Alshaya International Trading Company
Aug 2008
Show credentials

Hobbies and interests

السباحه وركوب الخيل