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Ammar Siddig Mohamed Nasr, IT & Operations Specialist

Ammar Siddig Mohamed Nasr

IT & Operations Specialist·Astrida

Saudi Arabia

Diploma, Computer Networks

Work experience

Total years of experience: 9 years, 5 months

IT & Operations Specialist

October 2023 - May 2026

Astrida

Port Sudan, Sudan

October 2023 - May 2026


Configured user accounts, roles, and access permissions across the ERP (identity and

Company industry:
Retail & Wholesale

Co-Founder & IT Support Specialist

April 2022 - September 2023

Potency For Computer

Khartoum, Sudan

April 2022 - September 2023


Installed, configured, and provided end-user training for ERP including Odoo and a

Company industry:
Computer Hardware & High-Tech Manufacture

IT Support

April 2021 - March 2022

Ease Group

Khartoum, Sudan

April 2021 - March 2022




monitoring and issue resolution.
Installed and maintained routers, switches, and wireless access points.
Provided Tier 1 and Tier 2 technical support for hardware, software, network, and CCTV issues.
Diagnosed and resolved wired and wireless connectivity issues for staff across the organization.

Company industry:
Software Development

Self-Employed

July 2018 - March 2021

& Copy Services

Khartoum, Sudan

July 2018 - March 2021

• customer service.
Maintained and troubleshot printers, photocopiers, and computer equipment.

Company industry:
Administration Support Services

Technical Support Intern

April 2017 - June 2018

Nile Center for technical research

Khartoum, Sudan Hybrid

April 2017 - June 2018




Windows and Linux environments.
Performed periodic preventative maintenance on PCs and laptops.
Maintained the IT asset management system and hardware inventory.
Diagnosed and resolved wired and wireless network connectivity issues for staff.

Company industry:
Telecommunications
Job role:
Information Technology

Technical Support Intern

January 2017 - January 2018

NCTR

Khartoum, Sudan Hybrid

January 2017 - January 2018




Windows and Linux environments.
Performed periodic preventative maintenance on PCs and laptops.
Maintained the IT asset management system and hardware inventory.
Diagnosed and resolved wired and wireless network connectivity issues for staff.

Company industry:
Telecommunications

Education

University of Khartoum

January 2017

January 2017

Diploma, Computer Networks

Sudan

GPA (rating): Very good

GPA (rating): Very good

Skills

Administration
Intermediate
Administration
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
CHATGPT
Intermediate
CHATGPT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
IT Technical Support
Expert
IT Technical Support
Expert
Installation
Expert
Installation
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Social profiles

Languages

Arabic
Native Speaker
English
Native Speaker

Training and Certifications

Certifications
Odoo Functional Certificate
McKinsey Forward Program
Google IT Support Professional Certificate

Hobbies

  • Chess