Ammar Salama

Description:
• High level engagement with premium SME accounts management and key stakeholders in order to develop comprehensive account plan and selling strategy.
• Build strong pipeline along with internal marketing and solutions team to increase customer’s market penetration and maximize existing revenue
• Reporting to management with all required manual and automated reports, market analysis/strategy and account plans
• Insure customer’s high level engagement to insure issues resolution on timely manner hence to enhance du overall customer experience
• Attending relevant du products/solution trainings, customer events and forums with a highly effective communications and plans with key stakeholders
• Achieve set targets assigned by performance and planning team

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Telecom Senior Account Manager at Emerging Technologies - etisalat Premium Channel Partner

Responsibilities:

• Establishing professional and result-oriented relationships with key personnel in assigned customer accounts

• Coordinating with company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations

• Meeting assigned targets to achieve a profitable sales volume and strategic objectives in assigned accounts

• Proactively leading a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one (1) to three (3) year period.
Proactively assessing, clarifying, and validating customer needs on an ongoing basis

• Leading the development of solutions that best address customer needs, while maintaining the involvement of all necessary company personnel

• Participating in the integrated Commercial Planning Process through the development of annual Customer Plans that support Brand and Channel Plans

• Identifying sales opportunities by networking and fact-finding, as well as cold calling in order to generate revenues and close new accounts

• Managing the execution of agreements/contracts and performs visual audits of accounts, corrects compliance issues, identifies new sales opportunities

• Targeting customers at all levels and develops relationships with commercial and non-commercial accounts that enable the achievement of plans and objectives.
Preparing and delivering effective selling presentations that implement approved Customer Business Plans and employs effective game theory and negotiating strategies

• Leveraging management tools to analyze data on a variety of critical business drivers ranging from coverage productivity and time allocation to retail conditions and program compliance

• Developing timely and accurate forecasts (volume and expenditure) for assigned accounts and revises based on actual performance

• Developing market strategies for du at the level of dealers and sub dealers channel.
• Developing commission& product programs required to master all required push and pull factors through the distribution network.
• Developing the distribution of all du products and services.
• Developing and maintaining relationships with customers in person through phone calls and emails.
• Developing a direct relation with Sub dealer channel through a strong team of street force members.
• Arranging meetings with potential corporate customers to prospect for new business.
• Listening to customer requirements and presenting appropriately to make a sale.
• Negotiating the terms of an agreement and closing sales.
• Gathering market and customer information.
• Challenging any objections with a view to getting the customer to buy.
• Advising on forthcoming product developments and discussing special promotions.
• Reviewing my own sales performance, aiming to meet or exceed targets.
Gaining a clear understanding of customers' businesses and requirements.
• Attending team meeting and sharing best practice with colleagues.
• Manage the distribution of du prepaid products ensuring their continuous availability by timely replenishment of exhausted stock
• Monitor and help in communication with POSs
• Enhance du brand through specific Traditional Trade market

Global e-Payment Technologies (Etisalat and du - Partners) Dubai, UAE
Sep, 2012 Business Development Manager
To • Generated new accounts by implementing effective networking and content marketing
strategies.
Present • Managed budget forecasting, goal setting and performance reporting for all accounts.
• Identified strategic partnerships and gathered market information to gain a competitive
advantage.
• Negotiated rates to cut costs and benefit corporate partnerships.
• Optimized current revenue streams by networking for additional business prospects with established clients.
• Generated new sales opportunities through direct and telephone selling and emails.
• Developed innovative business plans and sales strategies for vertical markets.
• Coordinated and managed major proposal processes from initiation to implementation.
• Developed and integrated market plans to efficiently position the company brand within targeted markets.

Sales and Marketing
• Developed direct mass sales which resulted in growth of customer base.
• Organizational Development
• Assessed accounting system structures and converted acquired company's accounting system to
PeopleSoft.
Marketing Requirements
• Worked with customers to define and develop business cases for new products
• Wrote marketing requirements documents for future product development.
Market Research
• Defined industry segments and identified opportunities in domestic and international markets.
Account Management
• Managed over 70 large accounts for advertising agencies and brand advertisers.

- Increased monthly sales by implementing strategies to develop and expand existing Vodafone, Mobinil and Etisalat customer base.
- Answered customer questions regarding products, prices and availability..
- Contacted new and existing customers to discuss how specific products could meet their needs.
- Created and conducted unique marketing proposal presentations and RFP responses.

- Managed accounting operations, accounting close, account reporting and reconciliations.
- Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
- Reviewed accountants book entries to ensure accuracy of the G/L.