Front Office Manager
Sofitel
Total years of experience :19 years, 7 Months
Leading, mentoring, training, quality driven,
2010 till present Sofitel Al Khobar Al Khobar, Saudi Arabia
Asst.Front office Manager
2009- 2010 Radisson Blu Hotel Jeddah, Saudi Arabia
Night Manager
Operational
2007-2008 The Westin Jeddah Hotel Jeddah, Saudi Arabia
Front Office Shift Leader
Operational
1. Ensure rooms' revenue is accounted for by monitoring departures report and that staff are following correct credit procedures on day of departure and nightly credit check.
2. Works closely with Housekeeping for an efficient turnaround of rooms and room status.
3. Effectively communicate and disperses all and any relevant information via shift handover, log books, guest history, traces and by attending the regular departmental meetings.
4. Follows up and report any potential credit risks immediately to Front Office Manager or his assistant.
5. Carries out room inspections to assist in maintaining a high standard of guest room cleanliness.
6. Inspect VIP rooms prior to arrival, and meet and greet VIP guests on arrival.
7. Encourage selling of Hotel outlets and facilities.
8. Effectively deal with guest problems and complaints immediately.
9. Attend departmental meetings as required.
10. Implement opportunities for quality Team Building.
11. Ensure that all associates comply with the grooming and uniform standards.
12. Conduct daily staff briefings to keep all associates informed.
13. Actively promote a work environment, which cares for guests and associates alike.
2005-2006 The Westin Jeddah Hotel Jeddah, Saudi Arabia
Guest Service Agent
Operational
1. Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
2. Align your working practices and conduct with "hotel name" Hotel and Towers Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
3. Demonstrate comprehensive knowledge of Front Office procedures and computer system.
4. Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
5. Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
6. Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.
7. Be aware of facilities and points of interest within the Saigon and surrounding areas to assist with any guest inquiries.
8. Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP's and Guest History guests.
9. Ensure all necessary information is obtained upon check-in, following hotel credit procedures.
10. Be familiar with all vouchers and group billing procedures.
11. Handle the guest checkout process; ensuring billing processes and manual postings are conducted in accordance with hotel standards.
12. Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests.
13. Maintain a clean and tidy work area in accordance with the hotel standards.
2002-2004 The Westin Jeddah Hotel Jeddah, Saudi Arabia
Telephone Supervisor
2002-2002 The Westin Jeddah Hotel Jeddah, Saudi Arabia
Telephone and facsimile Operator
1999-2001 Hotel & Tourism Int'l Inst. Damascus, Syria * Specialize in Front Desk operations
1996-1999 Al Saadah Int'l College. Damascus, Syria * Higher Secondary examination - Distinction Pass
