Ammar Yasir

🏆 Strategic Leadership | Network Optimization | FLM Excellence | KPI & SLA Management
🔹 Strategic Leader with a track record of landmark successes in designing, deploying, and maintaining large-scale telecom networks, ensuring seamless connectivity, regulatory compliance, and cost-efficient operations. Skilled in driving KPI improvements, optimizing SLA performance, and leading cross-functional teams to exceed corporate objectives.
📌 Key Achievements & Impact
🇪🇹 Safaricom Ethiopia - Leading FLM Transformation for a New Cellular Network | 2022-2023 |
✔ Captaincy of Safaricom’s evolving network in Ethiopia, overseeing end-to-end First-Line Maintenance (FLM) operations.
✔ Streamlined FLM processes by aligning internal teams, STEP partners, and FLM vendors for efficient network implementation.
✔ Redefined Nokia's internal FLM framework, ensuring agility and alignment with Safaricom’s business requirements.
✔ Enabled seamless network expansion by working closely with deployment & rollout teams for:
• Network stabilization & post-launch optimization ("babysitting" phase).
• New network acceptance & site integration.
• Snag identification & resolution for final acceptance.
📌 Impact: Successfully reshaped Safaricom’s FLM execution model, ensuring superior field performance, resource utilization, and service quality.
📌 Network KPI Improvement & Stability Plan
✔ Developed a KPI enhancement strategy that significantly improved Reliability Network Availability (RNA).
✔ KPI uplift from 87% (Oct 2022) through:
• Daily KPI analysis & detractor identification.
• Root cause assessment & implementation of permanent solutions.
• FLM partner resource alignment for targeted field execution.
📌 Impact: Achieved higher network stability, ensuring seamless connectivity & customer experience excellence.

🇵🇰 Telenor Pakistan - Leading FLM Operations for a Multi-Billion-Dollar Network | 2021-2022 |
✔ Led a high-stakes FLM project valued at over $300M/year, ensuring uninterrupted network performance across Pakistan.
✔ Headed a 200+ member Nokia team, managing end-to-end FLM operations across Telenor's nationwide network.
✔ Oversaw 12, 500+ cellular sites, strategically distributed over 10 diverse regions, ensuring strict SLA & KPI compliance.
✔ Successfully managed & optimized a 2000+ field-force across four FLM partner organizations for nationwide service delivery.
✔ Orchestrated a digital transformation initiative, automating FLM processes for enhanced operational efficiency.
📌 Impact: Delivered industry-leading uptime and operational excellence, driving a data-driven, performance-oriented culture.
📌 Core Competencies & Value Proposition
✅ Strategic FLM Leadership - Driving high-performance teams for telecom infrastructure excellence.
✅ Network Performance Optimization - Enhancing network KPIs, SLAs, and service reliability.
✅ Process Transformation - Implementing automation & digital tools for operational efficiency.
✅ Multi-Stakeholder Management - Engaging operators, vendors, and cross-functional teams to align business goals.
✅ Resource & Cost Optimization - Driving efficient workforce utilization & vendor management for high ROI.
🎯 Why This Role Matters?
This leadership role directly impacts:
✅ Nationwide telecom service reliability & network uptime.
✅ Multi-million-dollar managed services contracts & strategic vendor relationships.
✅ Operational efficiency & automation in FLM processes.
✅ Scalable, optimized, and KPI-driven telecom infrastructure.
🚀 A visionary telecom leader with expertise in network stability, FLM process optimization, and large-scale project execution. Driving innovation, efficiency, and KPI excellence in managed services. ✅

🏆 Tower Network O&M Automation Through ERP
A results-driven Project Management Professional with a proven track record of orchestrating end-to-end project lifecycles, driving operational excellence, and ensuring seamless cross-functional execution. Adept at strategic planning, risk mitigation, vendor and workforce management, and stakeholder engagement, I excel in transforming business objectives into actionable, high-impact project deliverables.
📌 Key Project Documentation & Compliance
✔ Drafting and managing critical project documents, including Work Orders, Statements of Work (SOW), Technical Specifications, and Project Management Plans.
✔ Overseeing sub-plans, deployment strategies, and post-project reviews (lessons learned) to enhance future operational efficiency.
📌 Risk Mitigation & Issue Resolution
✔ Identifying, analyzing, and proactively mitigating project risks and roadblocks to ensure uninterrupted progress.
✔ Driving cross-functional collaboration to resolve challenges and optimize project efficiency.
📌 People & Vendor Management
✔ Building, leading, and managing high-performance project teams, ensuring optimal workforce utilization.
✔ Negotiating and managing vendor contracts, ensuring timely and cost-effective delivery of services and materials.
📌 Stakeholder Engagement & Communication
✔ Developing and executing stakeholder engagement plans, ensuring transparency, alignment, and buy-in from all levels of the organization.
✔ Leading executive reporting & high-impact presentations to provide real-time project updates and data-driven insights.
📌 ERP Management & Digital Transformation
✔ Spearheading ERP-driven process enhancements, ensuring efficiency, scalability, and business continuity.
✔ Driving digital transformation strategies, integrating best-in-class ERP solutions with evolving business needs.
📌 Analytical Approach & Business Knowledge
✔ leveraging data-driven insights to optimize ERP functionality and enterprise workflows.
✔ Bridging the gap between business requirements and technology, ensuring value-driven ERP implementations.
📌 Requirements Gathering & Stakeholder Alignment
✔ leading cross-functional discussions to identify core business needs and translate them into ERP specifications.
✔ Ensuring iterative stakeholder agreement, aligning ERP capabilities with long-term business strategies.
📌 Process Optimization & System Enhancement
✔ identifying inefficiencies and implementing process transformations for improved business performance.
✔ Optimizing ERP tools for maximum automation, accuracy, and real-time decision-making
📌 API Integration & System Interoperability
✔ Seamless API integrations with third-party applications, ensuring system interoperability and workflow automation.
✔ Enhancing connectivity between cloud-based platforms, financial systems, and operational tools.
📌 Quality Assurance & Testing
✔ Implementing rigorous ERP testing protocols to ensure functionality, security, and compliance.
✔ Conducting UAT (User Acceptance Testing) and system validation for smooth rollouts and updates.
🎯 Why This Role Matters?
This role is instrumental in driving business efficiency, automation, and future-ready digital transformation through:
✅ Cutting-edge ERP strategies & process streamlining.
✅ Data-driven decision-making & system integration.
✅ Cross-functional collaboration & enterprise-wide impact.
✅ Seamless API integrations & quality-driven ERP deployment.
🚀 With expertise in ERP optimization, digital transformation, and system integrations, I enable businesses to achieve scalable growth, operational excellence, and long-term competitive advantage. 🚀

📌 Datacenter Room Infrastructure & Readiness:
✔ Strategic execution of Datacenter Room preparation, including:
• Cable Tray & Conduit Installation
• Telecom Cabinets & IT Infrastructure Mounting
• TMGB (Telecommunications Main Grounding Bus-Bar) Installation
• Fire Stopping Sealants Application
• Lighting & Wall Integration for Optimal Performance
📌 Structured Cabling & Fiber Optic Systems:
✔ End-to-end management of Structured Cabling System, covering:
• Installation of CAT 6 & Fiber Optic Cables
• Fiber Optic Patch Panel & UTP Patch Panel Setup
• Deployment of IT Access Switches, Backup Batteries & UPS Systems
• Conduit, Back-boxes, & Information Outlet Installation
• Ensuring continuity testing and certification for network reliability
📌 Field Telecom & Communication Systems:
✔ End-to-End Installation & Compliance Verification of:
• Telecom Duct Banks (Mandrel Testing & Warning Tape Compliance)
• Pipe Rack Cable Tray Systems
• Telecom Pedestals, Safety Guards, & Grounding
• Surface Markers & Marker Post Installation
• Field Telephone Systems & Emergency Communication Networks
• Datacenter Alarm & Siren System (PAGA) - Ensuring Critical Alert Infrastructure
📌 Quality Control & Design Enhancement:
✔ Technical Advisory & Site Adaptation Expertise:
• Provide expert recommendations for design and engineering modifications based on real-time site conditions and operational efficiency.
• Conduct Root Cause Analysis (RCA), Non-Conformity Control, and Corrective/Preventive Actions (ACD) to mitigate risks and maintain compliance.
📌 Cross-Functional Coordination & Compliance Assurance:
✔ Collaboration & Stakeholder Engagement:
• Liaise with Project Engineers, Construction Teams, and Quality Control Personnel to optimize design, installation standards, and adherence to best practices.
• Oversee and ensure the practical implementation of equipment calibration and compliance with industry specifications.
📌 Material Inspection & Quality Assurance:
✔ ISO 27001 Material Inspection & Storage Compliance:
• Conduct Material Receiving Inspections to verify compliance with ISO 27001 guidelines.
• Monitor storage, handling, and preservation requirements to maintain material integrity and project efficiency.
🚀 With expertise in telecom quality control, infrastructure inspection, and regulatory compliance, I ensure robust and future-ready network installations that align with global best practices. 🚀

🏆 Leadership | Project KPI Optimization | Safe City & Telecom Infrastructure | SLA Compliance
Results-driven Operations & Maintenance (O&M) Project Leader with a proven track record in driving large-scale Managed Services (MS) projects, ensuring 100% SLA compliance, KPI optimization, and strategic business alignment. Adept at solving complex operational challenges, motivating teams, and enhancing project efficiency through process optimization, stakeholder collaboration, and technical excellence.
📜 Key Achievements & Expertise
📌 Strategic Leadership & Project Execution
✔ Led high-stakes O&M projects, ensuring seamless service continuity, optimized network availability, and strict SLA adherence.
✔ Planned and organized the Scope of Work (SOW), delegated responsibilities, and tracked performance using WFM tools for real-time project monitoring.
✔ Established cross-functional collaboration between Field-Force, NOC, Service Performance Management (SPM), and Quality Control to enhance operational efficiency.
✔ Conducted performance reviews and leadership engagement initiatives, aligning total project execution with strategic business goals.
📌 Impact: Achieved seamless O&M project execution, ensuring business goals were met without deviations from SLAs & KPIs.
📌 Safe City Project Leadership
✔ Pioneering O&M Director for the S1-ISB Safe City Project, overseeing the maintenance of 1, 800+ CCTV cameras, GPON network, and 500 KM active OFC.
✔ Leading the V8-Lahore Safe City Project, managing 8, 000 CCTV cameras, router networks, and 2, 500 KM of active OFC infrastructure.
✔ Ensured 24/7 system reliability, enhancing real-time surveillance, public safety, and law enforcement support.
📌 Impact: Maintained 99.9% network uptime, enabling continuous smart city operations and law enforcement efficiency.

🏆 Telecom Network Optimization | Vendor & Subcontractor Management | Cost Control | BSS Operations
Accomplished Regional Manager - Operations with proven expertise in leading BSS Operations, Access Network Optimization, and Managed Services (MS) projects. Adept at strategic network expansion, cost-efficient operations, vendor governance, and process streamlining, ensuring superior network availability, optimal service delivery, and cost-effective resource utilization.
📜 Key Achievements & Expertise
📌 Network Availability & Expansion Projects
✔ Led Ufone’s nationwide network availability initiative, ensuring uninterrupted telecom services through proactive backbone expansion, congestion elimination, and infrastructure enhancements.
✔ Successfully managed the rollout of new BSCs and BTS sites, including:
• Equipment deployment & logistics management for site installations.
• Seamless integration of newly commissioned network elements into existing infrastructure.
• Detailed progress reporting & real-time network performance tracking.
✔ Implemented power backup solutions, overseeing the installation of 500-liter fuel tanks across multiple cell sites to mitigate power outage risks during extensive load shedding periods.
📌 Impact: Optimized network uptime, eliminated congestion bottlenecks, and enhanced coverage in underserved areas.
📌 Vendor & Subcontractor Management
✔ Efficiently managed multiple vendors and subcontractors, ensuring strict SLA adherence and high service quality standards.
✔ Key Vendor & Subcontractor Oversight Initiatives:
• BSS Equipment Vendors - Ensured issue tracking, spare availability, and rapid fault rectification.
• Diesel Generator (DG) Maintenance Partners - Scheduled preventive maintenance (PM), corrective maintenance (CM), and ensured SLA-driven issue resolution.
• AC Maintenance Contractors - Supervised routine and emergency HVAC system maintenance.
• Diesel Refueling Subcontractors - Monitored daily fuel schedules, quality verification, and consumption analytics to prevent discrepancies.
✔ Implemented structured vendor performance tracking, generating detailed reports for data-driven decision-making and SLA enforcement.
✔ Optimized cost settlements, ensuring vendor accounts were closed timely and accurately each month, minimizing financial discrepancies.
📌 Impact: Enhanced vendor accountability, reduced downtime, and optimized operational expenditure (OPEX) efficiencies.

🏆 Network Expansion | Project Planning & Rollout | Vendor Management | TXN Optimization
Dynamic Regional Project Manager - TXN Rollout with expertise in telecom transmission (TXN) expansion, vendor management, project lifecycle execution, and high-performance team leadership. Successfully delivered large-scale network rollout projects, ensuring seamless infrastructure expansion, optimized network performance, and adherence to budgetary and timeline constraints.
📜 Key Achievements & Expertise
📌 Mega Project Documentation & Initial Planning
✔ Developed comprehensive project documentation for network expansion, defining:
• Total number of cell sites, BSCs, and MGW switches required for rollout.
• Vendor shortlisting criteria, cost estimation (with a 20-25% tolerance), and project delivery timelines.
• Stakeholder identification & project deliverable quality benchmarks.
✔ Aligned business requirements with TXN expansion strategies, ensuring smooth scalability and network resilience.
📌 Impact: Established a structured, data-driven approach to telecom network expansion, setting a strong foundation for project success.

2004-2007|
🏆 Network Operations & Maintenance | BSS & TXN Rollout | Vendor & Project Management | KPI Optimization
Accomplished Telecom Network Operations Leader with a strong background in BSS (Base Station Subsystem) and TXN (Transmission) operations, including network integration, maintenance, troubleshooting, and vendor management. Led large-scale network rollout projects, service optimization initiatives, and critical infrastructure expansions, ensuring seamless operations, enhanced network performance, and compliance with KPIs and SLAs.
📜 Key Achievements & Expertise
📌 BSS & TXN Operations and Maintenance (O&M)
✔ Led end-to-end O&M for TXN and BSS network elements, including:
• Motorola BSCs, XCDRs, and BTS sites
• NEC PDH & SDH transmission systems
• Huawei Optix SDH and DWDM platforms
✔ Provided Level-II support for transmission equipment, ensuring uninterrupted network availability.
✔ Supervised on-site troubleshooting & network outage management, minimizing downtime and service disruptions.
✔ Maintained KPI benchmarks for network performance, including CSSR, DCR, HSR, and IHSR, driving consistent service quality improvement.
📌 Impact: Delivered optimized network uptime, reducing critical outage durations and ensuring 99.9% service availability.
📌 Network Expansion & Infrastructure Projects
✔ Managed seamless integration and acceptance of new BSS & TXN equipment, including:
• BTS, XCDRs, and BSCs for mobile infrastructure expansion.
• NEC & Huawei transmission equipment for PDH, SDH, and DWDM networks.
✔ Coordinated high-impact telecom projects, including:
• Mobilink Synchronization Project - Implemented ITU-T G.811-based synchronization across MSCs and BSCs.
• Mobilink OFJAN Project - Migrated E1 traffic from microwave to optical fiber, ensuring improved data transmission efficiency.
• Mobilink LDI Project - Shifted intercity leased lines to an in-house DWDM network, reducing dependency on PTCL infrastructure.
• Mobilink ATM Project - Deployed Lucent’s PSAX multimedia ATM gateways to optimize transmission backhaul traffic.
📌 Impact: Successfully executed multi-million-dollar projects, enhancing network scalability, resilience, and data transmission efficiency.

🏆 Nationwide Payphone Network Operations | Team Leadership | Vendor & Stakeholder Management | Service Optimization
Experienced Technical & Operations Manager with a proven track record of leading nationwide payphone network operations, managing field teams, optimizing service delivery, and ensuring seamless coordination with regulatory bodies, vendors, and customers. Adept at fault resolution, network expansion, technical issue resolution, and business operations alignment.

📜 Key Achievements & Expertise
📌 Technical & Operations Leadership
✔ Managed and led a nationwide technical operations team, ensuring seamless payphone deployment, troubleshooting, and maintenance.
✔ Supervised a team of 15+ field technicians, ensuring efficient task delegation and performance tracking.
✔ Implemented structured reporting & analytics, enabling data-driven decision-making for fault resolution and service optimization.
✔ Streamlined workflows for rapid troubleshooting, minimizing downtime and enhancing payphone service reliability.
📌 Impact: Improved service efficiency & response time, ensuring a consistent customer experience and operational success.
📌 Payphone Fault Management & Issue Resolution
✔ Developed and enforced structured fault resolution protocols, ensuring timely troubleshooting of payphone service issues.
✔ Analyzed recurring technical faults, implementing long-term corrective measures to reduce service disruptions.
✔ Liaised with PTCL for Network Termination Circuit (NTC) issuance & activation, ensuring smooth service delivery.
✔ Monitored customer complaints & technical support cases, ensuring rapid resolution and enhanced client satisfaction.
📌 Impact: Established proactive fault management, significantly reducing service downtime & technical failures.
📌 Regulatory & Stakeholder Coordination
✔ Led interactions with PTCL for expedited NTC approvals, numbering allocations (DN/AN), and payphone installation requests.
✔ Coordinated with payphone manufacturers for procurement, shipment tracking, and inventory management.
✔ Engaged directly with business clients, addressing service concerns and implementing customer-centric technical solutions.
📌 Impact: Strengthened regulatory compliance & vendor relations, ensuring timely equipment provisioning & network approvals.
📌 Inventory & Resource Management
✔ Monitored in-house payphone inventory, ensuring optimal stock levels for seamless deployments & replacements.
✔ Implemented structured asset tracking, ensuring effective resource utilization across multiple business locations.
✔ Optimized procurement processes, ensuring timely delivery of equipment while minimizing operational costs.
📌 Impact: Reduced operational inefficiencies, ensuring cost-effective service deployment.