Head Of Operations
Creative Technology Solutions
Total des années d'expérience :10 years, 11 Mois
K-12
Handled a team of 10 Implementation specialists with their respective schools around the UAE.
Conducted day-to-day project coordination, planning, and implementation across multiple teams.
Applied all QA documentation to ensure the work is done based on the established standards.
Coached and monitored ISs work by ensuring they are well trained to become independent and efficient on the
ground.
Provided support to IS’s in emergency time.
Oversee the implementation of procedures, goals and objectives within the department.
Fostered collaboration and provide a tangible contribution.
Prepared project updates within required timeframe.
Guided ISs through the process of sales from the time of receiving a customer to the time of device distribution.
Inventory control of devices at the school level.
Deployed the changes requested by the QA Supervisor for quality of work improvement.
Trained and had contributors to train internally on all CTS platforms.
Escalated any hindrance to the other departments which are involved in the implementation cycle.
Conducted a performance evaluation of the IS’s applied work.
Consistently exhibit respectful, non-defensive and appropriate communication and present information in a
concise and understandable format to school stakeholders: Admin, teachers, parents and students
Maintained good relationship with customers at the leadership level as much as at the base level: teachers and
admin staff.
Having clear internal communication as required to address customer’s issues
Higher Education with VitalSource
Handled a team of 3 implementation specialists with their respective universities (6) in UAE and MENA countries.
Supported the team with BookShelf, VitalSource Manage, ISBN search and pricing.
Provided quotations to customers and make sure the codes are sent on time to universities per term.
Engaged with publishers to get the right prices.
Conducted training sessions covering itslearning / VitalSource integration and BookShelf website.
Handled All Prints Distributors and Publishers Project for 6 Months with an assigned 85 schools around UAE,
provide Training and support for faculty on HMH Online Platforms (ThinkCentral, MYHRW, WriteSource,
ClassZone).
Enhanced the training sessions outcome by creating Training Material for Faculty and trainers on FROG VLE,
Office Mix, Microsoft Sway, Gizmos, HMH Online Platforms, Microsoft OneNote.
Conducted continuous training sessions for faculty on How to implement 21th Century skills technology and use
Virtual Learning Environment (VLE) with Classroom management applications.
Provided L1 & L2 helpdesk and tech support for faculty and students in relation to software and hardware.
Performed research and attend training sessions to keep up with the latest technological practices in the industry.
Configured domain & Active directory.
Maintained appropriate records of learner development, Complete daily time sheets
Configured Networks on Server Side & Client Side
Be on-site in the assigned schools (7 schools) during school hours as an Educational Support expert, facilitator
Between the IT Support Teams, trainer and educator.
Trained, educated and supported of the school’s teachers and students.
Responsive and timely working as part of a larger group of specialists, while simultaneously being driven to Work
independently.
Logged incidents with service desk regarding technical issues
Helped and facilitated the service desk (L1 support) for remote diagnostic if required
Performed a quality check on all infrastructure done by MEP and MDS.
Handled devices roll-out of all users (Teachers, Students) in all schools during the 4 phases of this project.
Documented all reported problems and issues for weekly status reports to management.
Prepared written instructions and manuals for specific recurring problems and IT troubleshooting steps.
Developed A web-based application using ASP.NET language and SQL Server that allows the user to create new file for booking a flight in travel agency, modify existing file, print voucher for the customer, generate reports and print out the database.
3.4 GPA
89 %