Ammar Hamdan

Accounts Director - MEA Region (June 2016 - Present)
• Due to success in growing ME market in 2015, African region was added under my territory.
• Build funnel for sales in MEA market
• Account Management for existing customers with goal of upselling / cross selling
• Prepare yearly plan for region including growth needs

Accounts Director - ME Region (June 2015 - June 2016)
• Drive Sales across Middle East region
• Responsible for new lead generation in ME region
• Account Management for all ME SP accounts.
• Consistently ensure customer expectations are met and manage accounts to the highest levels of Customer Satisfaction.
• Forecasting, Opportunity and Account planning
• Setup Reseller partnerships with local Solution Integrators to fulfill our solutions.
• Maintained incumbency in Major Telco in the region
• Manage Complete Sales Cycle, leading opportunities from first “Elevator pitch” throughout complete cycle to “commercial proposal” and closure

Senior Accounts & Services Manager (EMEA) (May 2012 - Present)
Professional Services:
• Detailed project implementation and follow up, P&L monitoring and control, high-level communication, superb teamwork for MENA Region, and customer relationship management including upselling & development opportunities.
• Responsible for projects end to end delivery throughout the EMEA region
• Responsible for PS operations for Openwave customers.
• Responsible for account and relationship management alongside sales team
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• Responsible for PS pre-sales & bidding activities/Business Development for territory
• Remote and direct team management (global project team management).
• Regional customer point of contact and responsibility
Sales
• Responsible for Channel Management. This includes responsibility for Regional Channel Partners (SI) (Currently we are working with 2 regional SI’s for the time), and PoC for all Regional business development with Global Partners
• Setup Reseller partnerships with local Solution Integrators to fulfill our solutions.
• Maintained incumbency in Major Telco in the region
• Lead opportunities from first “Elevator pitch” throughout complete cycle to “commercial proposal”
• Participate in trade shows and events within the MENA region representing Openwave Mobility

MENA Delivery Manager (June 2011 - May 2012) :
• Detailed project implementation and follow up, P&L monitoring and control, high-level communication, superb teamwork for MENA Region, and customer relationship management including upselling & development opportunities.
• Responsible for projects end to end delivery throughout the MENA region
• Responsible for PS operations for Openwave customers.
• Responsible for account and relationship management alongside sales team
• Responsible for PS pre-sales & bidding activities/Business Development for territory
• Remote and direct team management (global project team management).
• Regional customer point of contact and responsibility

Country Manager - UAE (December 2011 - October 2014)
Including office setup/licensing, employee on-boarding, facilities management, and company regional representative. I also lead the change of company in UAE from Openwave to Openwave Mobility which included a new company setup/registration.

Mideast Management Training Institute (MMTI), established in 2012, is a newly established training institute in the UAE catering for the local market but with a stretch goal to cover the GCC region. MMTI is backed by over 30 years of experience in local, regional and international of professional training.

MMTI aims to delivery high caliber training to the UAE market in many management specialties. We aim to develop highly trained management personnel who will increase their productivity to within their workplace. The institute’s primary focus is on delivering training that is both useful and tailored to the specific needs and environment of the UAE and its regional markets. This will be enabled by the years of experience of the founders and the institute’s resources.

Responsibilities
• Overseeing all company operations which include directing:
 Sales Team (Comprises of two sale executives)
 Operations Management Team (Training Co-ordination, training delivery)
 Finance & Accounting (Accountable and responsible for overall P&L )
 Affiliations - Directing Affiliations team, who have successfully built partnerships with International and Business Training Association (IBTA), PAC Dubai, American Institute for Business Management (AIBM)

• AlDar IT Program Manager - Responsible for all IT projects and programs which included the following (June 2010 - Current):
o AlBateen School - IT Program Manager, Complete IT infrastructure for new school (Implementation Phase)
o AlAin School - Complete IT Infrastructure. (Initiation Phase)
o ALDAR HQ - IT Program Manager. Project included LAN, WLAN, Security, IPT, Servers Infrastructure, and WAN (Completed)
o ALDAR PMO - Designed processes and procedures for AlDar IT projects. (Ongoing)
o Ferrari World Abu Dhabi - IT Program Manager, Complete IT infrastructure and parts of ELV projects (Time restricted project, Completed on time on budget)
• Aerospace Holding Committee - Plant Infrastructure Project (Completed)
• Technology Development Committee - New office Infrastructure Project
• HP Enterprise Management Roll Out - Abu Dhabi Municipality & Al-Ain Municipality (Completed 15% under budget)
• DMA Intranet Portal - Project Manager (Abu Dhabi - UAE) \[Delivered ahead of schedule and ~20% under budget\]
• DMA Knowledge Management (KM) Portal - Project Manager (Abu Dhabi - UAE) \[Delivered ahead of schedule and ~20% under budget\]
• HP SAN - Abu Dhabi Municipality (Worked on Execution & Closing Stage)
• Layer 2 to Layer 3 Migration - Abu Dhabi Municipality - Al-Ain \[Completed ahead of schedule and under budget\]
• Etihad - Assigned as Etihad Project Manager. (May-June 2010)

Project Manager
•ARAMCO Help Desk Outsourcing - Project Manager (Dammam - KSA)
•Managaed Contact Center Project for the following customers:
oDubai Health Authority (DHA)
oRed Crescent Call Center. (Project Manager/Account Manager)
oGreen Crescent (Managed Project Closing)
oVentyx Call Center
•UAE IT Manager for Mena Business Services
•Business Development to expand current customer data base in the GCC region.
•Managed SMS-CTI integration project
•Managed Help Desk Project
•Training Center Management Application - Mena Business Services
•Participated in preparation of business development proposals for several projects.
•Assigned as Project Manager in the Ministry of Labor - UAE (April - September 2008)
oSupervision of all IT projects in the Ministry of Labor. This includes all phases of projects from initiating to planning to monitoring and delivering. Managing day to day activities of IT department is also required under this role.
Projects delivered:
1. Network expansion in all emirates and upgrading to cope with POE.
2. Time attendance expansion and upgrade
3. Access Control/CCTV system expansion to include all remote sites.
4. Enterprise Correspondence and Collaboration Management System
5. Contract Management System (Planning phase)
6. Disaster Recovery Site for MOL Data Center - Implementation Phase
7. MOL New Building Setup and moving from old location. This included Data Center moving.

•Phone Lead
oNew Projects: W745-Sprint/Boost, Raspberry Sprint
oLeading development of project in Systems Test group
oPM for all System Test activities related to products
oGate-keeper assuring quality deliverables to our customers
oPrimary interface between Systems Test and the broader Product Core Teams.
*Delivered K1m to Boost Mobiles
*Delivered W385 MOL to Boost Mobile
•FOTA(Firmware Over The Air Upgrade)Feature Lead Responsibilities include:
oLeading a Team of Engineers for FOTA testing
oScheduling of testing cycles across all products
oSystem’s test FOTA POC for all departments throughout all phases starting from planning to products launch.
oDeveloping Scripts for RACAL boxes to simulate different scenarios for FOTA.
oSetting up network simulation in different Motorola locations for specific testing and development.
oMarketing Requirements review and compliance reviews for customer requirements
oDeveloping System Test plans for OTADM(Over the Air Device Management)
oParticipating in planning for feature delivery across all Motorola CDMA products
oAnalyzing reported defects
oSupervising automation solutions.
•OTA(Over the Air Upgrade)Feature Lead
Responsibilities include:
oDeveloping System’s test plans for all carriers
oAssuring compliance across all products
•Expert with the different testing equipment including Spirent C2K and PLTS
•Expert in Racal Call boxes.VB script developing for Racal equipment, troubleshooting and executing.
•Expert with MIP solutions and setup.
•Linux Red-Hat Administration:This included administration of Linux machines in Labs, update and maintenance of these machines
•Familiarity with Oracle. Performed database administration for all Update Packages and instances for Weblogic DM server.
•Supervising development of W2bi Automation solutions.
Training:
•Mastering 1xEV-DO Radio Networks(Rev 0 & Rev A)
•Exploring WiMAX(Awards Solution)
•Six Sigma Yellow Belt

•Performance analysis and studies of Qualcomm UMTS system solutions (MSM6250, MSM6275 and MSM6280) used in User Equipments.
•Point of contact for Voice calls, Idle and Acquisition performance evaluations and verifications.
•Participated in Performance studies related to paging and acquisition simulated in various RF environments (including different fading cases and geometries).
•Strong understanding of WCDMA concepts such as Idle Mode (Cell Reselection, Acquisition algorithms), dedicated mode (Handover, Searcher and finger assignments, Power Control and measurements), Cell Fach, Call flow and NAS layer messages.
•Performed field trials for QCT UMTS modem at Cingular in Seattle (Lucent infrastructure). Field trials included performance results post processing and analysis.
•Analysis of data from field trials from different network operators (Cingular, Docomo, Vodafone) that use different vendor base stations (Ericsson, Nokia, Lucent, Siemens).
•Developed scripts for test automation and data post processing.
•Experience related to testing tools such as BoaApps (Test Node Bs), QXDM, CDM, QCAT. (different tools developed by Qualcomm for testing)

*Training:
•WCDMA HSDPA: Protocols and Physical Layer
•UMTS/WCDMA Physical Layer
•UMTS/WCDMA Radio Interface Protocols
•Fundamentals of Wireless Communications, MIMO

Lab Supervisor and Graduate Assistant.

Setting sales’ strategy and pricing strategy for all Oasis products in all channels.
Samsung Product Manager
Arranging and coordinating the logistics for all goods.
Business Development, international sales as well as local tenders
Constantly looking for new vendors and opportunities, making distribution agreements as well as finding new markets.
Samsync® Product Manager - held position until August- until pre-launch of the PC.
Distree MEA, Monte Carlo France - February 2004-11-04. Added new products to company’s portfolio.

Training:
•Intel Client Technical Solutions Training, Intel, H2 ‘2003
•Intel Server Technical Solutions Training, Intel, H2 ‘2003

Responsible for the building of the whole network infrastructure, help build the sites and install, commission and troubleshoot all communication(microwave and RF) equipment.

Part-time job. Responsible for wholesale and corporate deals, as well as importing computer hardware and related items to Jordan. Where Oasis is premier provider for Intel, deals with other major brands like HP, IBM, etc. Oasis is also the exclusive agent for all Samsung IT products in Jordan. PSI reports and all issues regarding purchases are also my responsibilty. Another aspect of my work is pricing strategies which are important for distribution of all goods in stock.

ATM Department, Network Management Center(NMC)

Training:
•ATM (Asynchronous Transfer Mode)

Responsible for dealer sales, end user sales policies. Responsible for pricing policy. Responsible for wholesale and corporate deals, as well as importing computer hardware and related items to Jordan. Where Oasis is premier provider for Intel, deals with other major brands like HP, IBM, etc. Oasis is also the exclusive agent for all Samsung IT products in Jordan. PSI reports and all issues regarding purchases are also my responsibilty.

Trainee in engineering department and in Digital Services monitoring system