Application Support Engineer
Kuwait International Bank
مجموع سنوات الخبرة :14 years, 10 أشهر
• Working as software developer in SQL/Oracle, Crystal reports for various applications in the bank like the Online banking, HR system, Property management system and also responsible as an Application Support Engineer
• Responsible for the Internet banking of Kuwait International Bank, supporting in any kind of issues faced by the user/customer such as online transactions registrations etc.
• Working as a Project manager in an upcoming Project (PMD online). Responsibilty includes making a project team from the various departments which constitute as Stakeholders, gather Project requirement from the Business users and IT-Security, Making the Project charter, Budget approval, Implementation as a test server, testing and training and going Live.
• Working on Stored procedures, Views, triggers in Oracle/SQL for core banking systems.
• Making queries in Oracle 10 g/SQL server 2005, 2008 R2 to generate reports.
• Resolving issues that arise in various applications in the bank at the earliest.
Various clients \[ BDP (Singapore), SGL (Indonesia), TKM (Tata motors), Arshiya International (mumbai) \] Feb 2011 - May 2012
Database Administrator with Aurionpro Solutions Ltd.
• Creating and maintaining all databases required for development, testing, education and production usage.
• Perform ongoing tuning of the database instances.
• Install new versions of the Oracle RDBMS and its tools and any other tools that access the Oracle database.
• Installation, Administration and Maintenance of SQL Server Instances.
• Create Linked Servers to SQL Servers and other databases such as Oracle, Access, etc.
• Plans and implements backup and recovery of the Oracle database.
• Implements and enforces security for all of the Oracle Databases.
• Documenting major changes to the SQL Servers.
• Provides technical support to application development teams. This is
usually in the form of a help desk.
• Administers all database objects, including tables, clusters, indexes,
views, sequences, packages and procedures.
• Create new database users as required.
HDFC BANK May 2010 - Feb 2011
Software Developer with Aurionpro Solutions Ltd.
Mumbai, India
• Worked as a software developer in SQL server/Oracle.
• Maintaining various applications and associated databases, proactively interacting and understanding the requirements of the customer and validating them through UD (understanding document)
• Evaluate MSSQL/MySQL/Oracle features and MSSQL/MySQL/Oracle related products.
• Establish and maintain sound backup and recovery policies and procedures.
• Take care of the Database design and implementation.
• Finding the root cause of the issue using SQL profiler.
• Implement and maintain database security (create and maintain users and roles, assign privileges)
• Written stored procedures, triggers using SQL in SQL SERVER 2005 and Oracle 10g
• Troubleshooting their issues related to front end and back end using Vb/C#.NET and SQL Server 2005.
• Resolving any live issues that arise during the execution of the project.
• Doing enhancements as and when required by the client up to their satisfaction.
• Doing basic unit testing before handing over the project to the testing team for thorough analysis and tests.
• Preparing various other documents like SRN (software release note), UTC (unit test cases), traceability matrix etc. that are required before the final release.
DELL (U.S.) April 2008 - Oct 2009
Technical Support Associate with Sitel India Pvt. Ltd.
Mumbai, India
• Provide technical support to Dell Customers
• Interacting with Dell U.S. customers and understanding their problems.
• Troubleshooting hardware and software and minor networking related issues.
• Solving issues related to computer infected with viruses, Slow performance,
Some software not running properly, internet problems etc.
• Provide support for WinXP and Vista
• Provided information regarding various policies of the company such as different
types of warranties and sales related queries
• Up selling various products like antivirus software, RAMs, Monitors etc.
• Gained Experience with Conflict resolution
Extra-Curricular Activities and Achievements
• Was a member of the Core Organizing Committee of the Cultural events in College
• Finalist in Intra College Football tournament
• Event coordinator for "Crack THE CODE"-a program writing contest in the college
• Participated in workshop for business development skills organized by Godrej
• Provide technical support to Dell Customers
• Interacting with Dell U.S. customers and understanding their problems.
• Troubleshooting hardware and software and minor networking related issues.
• Solving issues related to computer infected with viruses, Slow performance,
Some software not running properly, internet problems etc.
• Provide support for WinXP and Vista
• Provided information regarding various policies of the company such as different
types of warranties and sales related queries
• Up selling various products like antivirus software, RAMs, Monitors etc.
• Gained Experience with Conflict resolution
• Bachelor of Engineering in Computer Science from Mumbai University, India (2008)