IT Security Engineer
JX Nippon Oil & Gas Exploration (Qatar) Limited
Total years of experience :17 years, 0 Months
• Create/review/update security policies and procedures.
• Identifying security risks and assist in developing mitigation plans.
• Participating in Security related projects.
• Business Continuity and Disaster Recovery Planning.
• Managing and responding to security related requests related to:
Physical Access
Firewalls
Content Filter
Spam Filter
Endpoint Protection
Vulnerability Analysis
Penetration Testing
• Recognizes problems by identifying abnormalities; reporting violations.
• Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.
• Provides advice, training and technical support for various projects as required.
• Ensures and promotes effective and efficient utilization of company resources.
• Performs miscellaneous duties as assigned by Management.
• Administrator of IT security tools e.g., Antivirus, Firewall, Encryption System, DLP, Vulnerability Scanner, auditing tools
• Familiarity with SIEM and log analysis tools
• Troubleshooting and resolving security related technical issues effectively and efficiently.
• Create accurate and well-documented solutions for security related issues.
• Conduct training for IT Security Awareness to all employees within the company.
• Providing updates, status, and completion information and monthly reports to the General Manager.
• Maintain confidentiality of all applicant, client, and company proprietary information.
• Maintains all system standards of compliance.
Project Name: RasGas IT Resilience
Information Security Performance Metrics
Risk Assessment for RasGas External Website
Rasgas Network Security Compliance for Applications and Devices (Antivirus, Servers and Workstations)
• Evaluating IT Risk Assessments documentations
• Monitoring Planned and Existing Controls
• Managing and Reporting Information Security Performance Metrics (KPI)
• Compliance Monitoring for SCCM’s Patch Management, McAfee ePo Antivirus Management, Data Loss Protection, Change Management, Network Security Management and Security Event Incident Management
• Conducts Training for IT Security Awareness within the company
• Conducts Security Control Reviews to identify and scale risk and control issues
• Performing daily monitoring for Security Operations Center (SOC) to detect malicious behavior both internal and external traffic of RasGas network environment.
• Familiarity with various network and host-based security applications and tools, such as network and host assessment/scanning tools
• Provides assistance to the IT Compliance Specialist in closing IT Audit Gaps and documents justification for its closure.
• Works with Technology SMEs in addressing and implementing solutions to the identified system and network vulnerability loopholes.
• Responsible for the Compliance of all the components of IT Infrastructure by analyzing gathered data and making sure that all security patches, threats and vulnerabilities are highlighted and addressed.
Project Name: Bayanihan Site-to-Site VPN connection
• Monitor all infrastructure components associated with the corporate data center including the wide area network, the corporate local area network and supported remote sites.
• Provide second-level hardware and software support via telephone, email, Instant Message and/or in person, on a wide range of systems, including workstation and server hardware, operating systems, specialized business applications, and general productivity software.
• Provide answers and solutions to complex questions concerning Windows desktop configuration, Windows server maintenance, networking, printing, and standard desktop software.
• Responsible for the input and monitoring of user calls in the call tracking system and providing regular updates to users on the status of any outstanding problems or requests.
• Responsibilities will include analyzing problems to determine trends/recurring issues and will contribute to weekly and quarterly reporting.
• VMWare Vsphere 5 and Hyper-V implementation
• Create and manage shared folders on server
• Administration of Active Directory Domain Services
• Managing user accounts in Active Directory and MS Exchange
• Troubleshoot computer network issues (LAN/WAN, UDP and TCP/IP)
• Configuring Cisco Catalyst Router (RIPv1/RIPv2, EIGRP, OSPF and BGP) and Switch (STP, PVRSTP and VLAN)
• Troubleshoot printing issues on computers
• Install and manage operating system on desktops and laptops
• SAP roles account administration and roles assignment
• Administer local and remote Windows 2003/2008 Domain and File servers
• Assist in building Virtual environments for remote and local users
• Maintain and upgrade VMWare and backup hardware and software with latest software and firmware
• Work closely with development team to understand infrastructure requirements and provide solutions
• First point of contact for server related issue resolution
• Participate in project-related and operational support of day-to-day responsibilities as directed
• Install, configure, and support an organization's Local Area Network and Wide Area Network (LAN/WAN); Internet System or a Segment of a Network System
• Maintain Network Hardware and Software
• Monitor Network to ensure network availability to all system users and perform necessary maintenance to support network availability.
• Supervise other network support and client server specialists and plan, coordinate, and implement network security measures
• Configuring Cisco Catalyst Router (RIPv1/RIPv2, EIGRP and OSPF) and Switch (STP, PVRSTP and VLAN)
• Assists on the following tasks;
1.) Server and Network Health Monitoring
2.) Maintain Computer and Network Security
3.) Availability and reliability of servers and other network resources
4.) Inventory of hardware and software
5.) Helpdesk issues
Respond to requests for technical assistance in person, via phone and email.
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications
• Knowledge and experience of customer service practices
• Provide 1st level client support and technical issue, resolution via email, phone or on-site
• Assist users remotely in resolving issues encountered in their daily use of IT system (e.g. PC configuration, setup)
• Provide technical support, services and routine preventive maintenance for all products assigned by the Company
• Handle and response to customer issue/issues, assuring that customer issue/issues are handled in accordance to standard
• Ensure a high level of technical performance, signal quality, outage prevention, restoration of interrupted service, and quality of work to provide high quality customer satisfaction.
• Update activities report on a daily basis.
• Analyse department effectiveness and efficiencies providing recommendations for appropriate resolution.
• Establish and maintain a positive public image by conduct and communications/that work well with co-workers supervisors and customers
• Communicates with co-worker and management as appropriate, providing management with all current concerns related to the installation/service needs of the system on a daily basis.
• Handle and respond to more difficult customer service complaints, assuring that customer services issues are handled in accordance with standards
• Keep supervisor fully informed on changes and all activities on a timely basis.
• Any other duties as assign by supervisor or Management
• Adhere to company rules, policies, safety standards, and good housekeeping practices.
• Engaged in helping Australian consumers in their everyday needs and problems with their internet cards, broadband set up and wireless internet connection.
• Involved in promotion of TelPacific internet cards and broadband DSL to its customers and future customers.
• Aid TelPacific customers in activating their internet accounts and setting up their internet connection.
• Setup email accounts using their outlook and outlook express. Configuring the POP3 and SMTP of each every email of the customer
• Configuring TCP/IP and setting the IP address from dynamic to static and vice versa.