Ammu Velu

Guided students on overseas education pathways and
university options.
Processed applications, verified documents, and
maintained accurate records.
Improved workflow efficiency by organising and
streamlining admin tasks.
Handled follow-ups, counselling support, and
communication.
Respond to student inquiries and provide detailed
information about courses, eligibility, fees, and
admission procedures.
Guide applicants through the application process,
including documentation, assessments, and interview
requirements.
Review and verify academic documents, ensuring
compliance with university/college admission policies.
Coordinate with academic departments to process
applications and track application status.
Maintain accurate and updated student records in the
admission management system.
Assist in issuing offer letters, admission confirmations,
and other official communication.
Conduct follow-ups with prospective students to improve
application completion and enrollment rates.
Participate in student counselling sessions, admission

Welcomed clients and handled inquiries with
courtesy and professionalism, ensuring a
positive first impression.
Managed daily appointments, maintained
scheduling records, and coordinated front desk
operations smoothly.
Assisted in preparing, reviewing, and organising
documentation for international admissions, ensuring
accuracy and compliance with university requirements.
Guided students through admission procedures,
application steps, and required document checklists.
Improved client satisfaction by providing timely
communication, follow- ups, and quick resolution of
queries.
Maintained and updated CRM/administrative systems
with applicant details, ensuring data accuracy and
confidentiality.
Coordinated with internal teams to support admission
processing, interviews, and offer letter issuance.
Handled phone calls, emails, and walk-in inquiries
professionally, offering clear and helpful information.
Supported the admission team during peak seasons by
managing document flow and ensuring smooth
workflow.
Contributed to overall office efficiency by assisting with
general administrative tasks and maintaining organised
records.

Provided academic support and personalised tutoring.
Encouraged student improvement, discipline, and
confidence.