Teller Supervisor
HSBC
Total years of experience :4 years, 3 Months
• Receiving and paying cash from/ to customers
• Physically balancing of cash on daily basis
• Processing transactions
• Update savings passbook
• Traveler cheques sales and purchase
• Issuance of COC's and DD's
• Processing the outward clearing cheques
• Any other work/tasks assigned by the teller managers
• Cash management
• Transfer the money from A/C to A/C and to other bank
• Update contact history for customers accounts
• Dealing with other currency (USD, EUR, and GBP) and make notes exchange
• Ensures that vouchers have been correctly authorized and captured by the system
• Supervises the posting of vouchers over riding special instructions and transactions above teller limits
• Physically checks cash transactions exceeding teller limits and arranging officers and Executive to count the cash
• Reroute transaction above supervisor limits to higher authorities through their work stations for approvals and follow up
• Ensure the cash and transfer clearing and number of vouchers are balanced against terminal totals and as well as host totals
• Cancels the authorized signatures of vouchers and cheques
• Answer customer enquires across the counter and over the telephone
• Managing the cash customers outside the cash counter by floor walking and advising them to use the ATM machines, cash and cheque deposit machines
Job Duties
• How to apply for ATM cards and cheque books
• Check the ATM cards and cheque books in system
• How to make balance for ATM cards, cheque books and cash
• Using cash system
• How to deposit, withdraw and transfer
• Check the signature in the system
• Organize the money
• Transfer the money to other tellers
• Make swipe for the cheques and ATM cards
I was assigned the following job roles:
• Answer the telephone and take appointments
• Prepared clearance certificates
• Prepared daily reports and organized files
• Prepared forms and sent faxes