Amna Tariq Mahmood

•Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
• Organizing, attending and participating in Portfolio and stakeholder meetings.
• Documenting and following up on important actions and decisions from meetings.
• Preparing necessary presentation materials for meetings and for presenting status update to Management.
• Ensuring project deadlines are met and deliverables are delivered on time.
• Determining project changes.
• Providing administrative support as and when needed.
• Undertaking project tasks as required and Developing project strategies.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Ensure stakeholder views are managed towards the best solution.
• Facilitate meetings where appropriate and distribute minutes to all project team members.
• Create a project management calendar for fulfilling each goal and objective.
• Ensure that all projects are delivered on-time and within scope.
• Create Requirement Specification and project plans.
• Facilitate communication between IT support teams and external/internal clients.
• Ensure resource availability and allocation.
• Create and maintain comprehensive project documentation including RFP, Technical Evaluation, Commercial Evaluation etc.
• Evaluate and monitor project performance for a portfolio of projects.
• Develop and enhance project reporting and documenting standards.
• Maintaining the excel sheet for different project related tasks for follow up with concerned stakeholders for the latest status.
• Creating software requirement specification document and get it approved from all the stakeholders.
• Designing Project Plans for IT Projects using MS Project & Visio.

Understanding the requirements of other departments and IT Initiated projects. Preparing the entire project related Plans and documents including business case, project architecture and design, Project Closure Checklist and Post Project Review documents. Preparing the critical tasks lists for following up internally and following up with all the stakeholders to meet the timelines of the projects.

Designation: Project Analyst and Coordinator Duration: April 2021 to till date
Location: Information Technology Department Ministry of Public Health, Doha Qatar.

• Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
• Organizing, attending and participating in Portfolio and stakeholder meetings.
• Documenting and following up on important actions and decisions from meetings.
• Preparing necessary presentation materials for meetings and for presenting status update to Management.
• Ensuring project deadlines are met and deliverables are delivered on time.
• Determining project changes.
• Providing administrative support as and when needed.
• Undertaking project tasks as required and
• Developing project strategies.


• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Ensure stakeholder views are managed towards the best solution.
• Facilitate meetings where appropriate and distribute minutes to all project team members.
• Create a project management calendar for fulfilling each goal and objective.
• Ensure that all projects are delivered on-time and within scope.
• Create Requirement Specification and project plans.
• Facilitate communication between IT support teams and external/internal clients.
• Ensure resource availability and allocation.
• Create and maintain comprehensive project documentation including RFP, Technical Evaluation, Commercial Evaluation etc.
• Evaluate and monitor project performance for a portfolio of projects.
• Develop and enhance project reporting and documenting standards.
• Maintaining the excel sheet for different project related tasks for follow up with concerned stakeholders for the latest status.
• Creating software requirement specification document and get it approved from all the stakeholders.
• Designing Project Plans for IT Projects using MS Project & Visio.

• Comprehensive knowledge of Software Development Life Cycle (SDLC), having
through understanding of various phases like requirements, Analysis /Design,
Development and Testing.
• Extensive experience in gathering, managing and documenting business and functional
requirements, communicating effectively with upper management, developers and QA
engineers.
• Adept at creating and transforming business requirements into functional requirements
and designing business models using UML and Use Case. Activity diagrams in MS Visio.
• Excellent facilitation skills in conducting walkthroughs, surveys and questionnaires.
• Comprehensive knowledge of Waterfall, Agile and Six Sigma methodology.
• Strong experience in conducting UAT and documentation of test cases. Familiar in Designing
and developing test cases.
• Exceptional problem solving and sound decision-making capabilities, recognized by
alternative solutions, and confident, accurate, decision -making coupled with excellent
communication and interpersonal skills.
• Excellent track record for meeting deadlines and submitting deliverables on time.
• Well versed in different management scenarios like Change Control, Quality Assurance,
Defect Tracking, System Integration and schedules.

• Lead a cross functional team to achieve project requirements, deadlines, and schedules.
• Organizing, attending and participating in Portfolio and stakeholder meetings.
• Identify and resolve project issues and prepare project status reports.
• Lead team in meeting stakeholders expectations and project deliverables.
• Conduct post-project evaluation. Ensure resource availability and allocation.
• Meet or exceed revenue, utilization, margin, and client satisfaction targets through the successful
delivery of consulting and implementation projects
• Define project management goals & deliverables that support business goals in collaboration with
stakeholders.
• Create new repeatable service offerings that streamline the implementation process. Participate in
project governance and provide high level quality control.
• Ensure the professional development of team members, keeping abreast of current and new IT
methodologies, development and best practice project delivery and consulting.
• Develop project management tools and processes. Have good understanding and knowledge of all
Project Management Methodologies (i.e Agile, scrum, waterfall, Kanban, Lean etc
• Responsible for defining and managing the overall approach / methodology in-line with industry
standards
• Present directional ideas and strategies to the Management Team .
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Assist in the preparation of project scope and objectives, involving all relevant stakeholders and

Understanding the requirements of other departments and IT Initiated projects. Preparing the entire
project related Plans and documents including business case, project architecture and design, Project
Closure Checklist and Post Project Review documents. Preparing the critical tasks lists for following
up internally and following up with all the stakeholders to meet the timelines of the projects.

• Attending and managing different projects related meeting including internal IT meetings
and meetings with other departments.
• Preparing and circulating minutes of meeting for all the project related meetings.
• Have excellent understanding of Project Management methodology and provide training to all
the Project Managers regarding the use of EPM.
• Prepare ppt regarding the current status of the all the projects and Critical project related
issues to update management regarding the current status of all the IT projects.
• Assist in arranging different Project related meetings within IT and with vendors and
prepare minutes regarding the important points discussed in the meeting.
• Define Business objectives, scope, exceptions and acceptance Criteria.
• Manages the ongoing projects initiatives and follows the organizations project management
methodology.
• Designing and creating comprehensive Project Result reports.
• Identify Business requirements, develops policies and procedures.
• Assist in preparing different type of documents BDU etc and forms like (User Access form,
User Acceptance form etc) as per the requirement of the project.
• Having good interpersonal skills to bring all the project stakeholders in one platform to
discuss project related issues.
• Understanding the business requirement and releasing the Request for Proposal as per
the requirement.
• Preparing the technical and financial comparisons of all the received quotations from vendors.
Preparing the technical and commercial proposals, respond to tenders, RFPs, RFI, etc.
• Preparing the Business Case, Business Requirement Document, Project Architecture and
Design document. Responsible for analyzing cost benefits.
• Creating various types of worksheets, reports and forms in MS Excel / PowerPoint / MS Word.
• Following up with different vendors and IT teams for different project related tasks to
meet the timelines.
• Creating Lesson Learnt document at the end of each project.
• Responsible for Vendor Management and IT Contracts review with Legal and Operational Risk.
• Updated all project related tasks and project Plans in Project management tool EPM.
• Providing response to the audit as per the requirement. Prepare and provide proper response to
the Audit for the required queries.
• Creating User Test Cases and User Manual for User training.
• Processing the received invoices after closure of projects.
• Fulfilled the responsibilities of Project Coordinator in Corporate Banking and Retail Banking
Projects.
• Handled major projects related to Met Life Insurance along with Doha Bank Insurance and
Call Center departments.

Understanding the requirements of other departments and IT Initiated projects. Preparing the entire
project related Plans and documents including business case, project architecture and design, Project
Closure Checklist and Post Project Review documents. Preparing the critical tasks lists for following
up internally and following up with the vendors to meet the timelines of the projects.

Understanding the requirements of other departments and IT Initiated projects. Preparing the entire project related Plans and documents including business case, project architecture and design, Project Closure Checklist and Post Project Review documents. Preparing the critical tasks lists for following up internally and following up with the vendors to meet the timelines of the projects.

Designation: Business Analyst and Coordinator Duration: March 2014 to September 2017
Location: Information Technology Department Doha Bank, Doha Qatar.

Responsibilities
• Comprehensive knowledge of Software Development Life Cycle (SDLC), having through understanding of various phases like requirements, Analysis /Design, Development and Testing.
• Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with upper management, developers and QA engineers.
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML and Use Case. Activity diagrams in MS Visio.
• Excellent facilitation skills in conducting walkthroughs, surveys and questionnaires.
• Comprehensive knowledge of Waterfall, Agile and Six Sigma methodology.
• Strong experience in conducting UAT and documentation of test cases. Familiar in Designing and developing test cases.
• Exceptional problem solving and sound decision-making capabilities, recognized by alternative solutions, and confident, accurate, decision -making coupled with excellent communication and interpersonal skills.
• Excellent track record for meeting deadlines and submitting deliverables on time.
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration and schedules.

Understanding the requirements of other departments and IT Initiated projects. Preparing the entire
project related Plans and documents including business case, project architecture and design, Project
Closure Checklist and Post Project Review documents. Preparing the critical tasks lists for following
up internally and following up with all the stakeholders to meet the timelines of the projects.

Handled different Network and Telecom Team tasks. Excellent at Telecom side and good at
Network side. Expert in Cisco Call Manager and handled day to day Cisco IP Phones issues.
Completed different Cisco Call Manager projects including Call Manager upgrade, roll out of Cisco
IP phones across the Doha Bank branches, recording solution for Cisco IP phones etc.

& Administration of CISCO 8.6 & AVAYA Call Managers.
•Worked with various features of CISCO IPT i.e Video Conferencing, Pilot & Hunt Groups, Call Routing, and Calling Search Space for VoIP across different Call Managers (in Dubai & Kuwait Branches), Call Pickup Groups, Voicemail, Hotline/Direct Dialing to Call Centre, Extension Mobility, CISCO Jabber Integration etc.
•Configuring, Installation and Troubleshooting/Support for Cisco & AVAYA IP Phones and Video IP Phones.
•CISCO Phone Models includes CP 6906, 7911, 7937, 7941, 7942, 7945, 7961, 7970, 7985 (VDO), 8961, 9790 (VDO), Tandberg Devices: E20, E90, 6000MXP.
•Coordination on daily basis with various departments of Local and International Telecom Service Provider (Qtel/Ooredoo) for installation, complaints and follow ups through letters, faxes, emails, telephone and meetings for various services including Direct Lines, GSM, GPRS, ISDN. DDN, MPLS IP & Internet VPN and Leased Lines.
•Inviting & Analyzing Quotations from Contractors/Vendors for various types of projects, in line to the Scope of Work & Requirements and preparing necessary approvals.
•Onsite coordination with vendors for various relevant jobs, majorly Structured Cabling (CAT & Fiber Optic).
•Maintaining inventory for all telecom Services & Equipment being possess by Doha Bank.
•Monthly Qtel Bills’ Analysis and reporting for over 2000 Services prior to payments made by Accounts Dept.

Credit Card and ATM switch specialist --- Doha Bank IT


•In House creation of Debit and Credit cards by using Perso Solution.
•Technical support for Credit Card related systems used in the bank.
•Liaise with system vendors and payment association to resolve day-to day system problems and issues reported by Card Center users.
•Responsible to support the Project Management function to ensure smooth implementation of new systems initiatives such as EMV, Credit & Debit Cards, New Product Launch etc, systems enhancements & day-to-day system issues.
•Co-ordinate with internal and external parties to ensure that payment system compliance upgrades are tested and implemented within deadlines.
•Track and monitor system/operational issues with IT Department, External system vendors and Payment Associations until resolution.
•Provide system/support for Loyalty systems and liaise with vendor for POS and system enhancements.
•Work on system request as per request from Business user department.
•Provide system support for AMEX card acquiring. Co-ordinate with vendor for new releases and updates from AMEX.
•Responsible to prepare system acceptance test scripts with users and conduct a first level UAT to ensure that systems have been delivered according to user requirements.
•Monitoring of credit card systems and ensure services are up and running .
•Defining new card products in Card system as fee structure from Retail Banking.
•Provide daily statistics to Management on our Cards and Acquiring base.
•Handling all the ATM machines issues and coordinating with the ATM switch Vendor.
•Handling all the POS machines issues and coordinating with the Vendors.
•Development of reports in Oracle.
•Having knowledge of SQL.




Major Projects on ATM and Cards Side :-

•New ATM switch deployment in Doha Bank.:-

•Involved in the Migration of ATM switch from the Switch ware to IRIS.
•Involved in the Planning of the Project and testing of the ATM switch.
•Responsible for the creation of the Test Scripts for the ATM switch testing.
•Involved in full testing starting from the creation of debit cards till the end of transactions processing.

• Managing & Administration of CISCO 8.6 & AVAYA Call Managers.
• Worked with various features of CISCO IPT i.e Video Conferencing, Pilot & Hunt
Groups, Call Routing, and Calling Search Space for VoIP across different Call Managers
(in Dubai & Kuwait Branches), Call Pickup Groups, Voicemail, Hotline/Direct Dialing to
Call Centre, Extension Mobility, CISCO Jabber Integration etc.
• Configuring, Installation and Troubleshooting/Support for Cisco & AVAYA IP Phones and
Video IP Phones.
• CISCO Phone Models includes
(VDO), (VDO), Tandberg Devices: E20,
• Coordination on daily basis with various departments of Local and International Telecom
Service Provider (Qtel/Ooredoo) for installation, complaints and follow ups through letters,
faxes, emails, telephone and meetings for various services including Direct Lines, GSM,
GPRS, ISDN. DDN, MPLS IP & Internet VPN and Leased Lines.
• Inviting & Analyzing Quotations from Contractors/Vendors for various types of projects, in
line to the Scope of Work & Requirements and preparing necessary approvals.
• Onsite coordination with vendors for various relevant jobs, majorly Structured Cabling (CAT
& Fiber Optic).
• Maintaining inventory for all telecom Services & Equipment being possess by Doha Bank.
• Monthly Qtel Bills Analysis and reporting for over 2000 Services prior to payments made
by Accounts Dept.

• In House creation of Debit and Credit cards by using Perso Solution.
• Technical support for Credit Card related systems used in the bank.
• Liaise with system vendors and payment association to resolve day-to day system problems and
issues reported by Card Center users.
• Responsible to support the Project Management function to ensure smooth implementation of
new systems initiatives such as EMV, Credit & Debit Cards, New Product Launch etc, systems
enhancements & day-to-day system issues.
• Co-ordinate with internal and external parties to ensure that payment system compliance upgrades
are tested and implemented within deadlines.
• Track and monitor system/operational issues with IT Department, External system vendors and
Payment Associations until resolution.
• Provide system/support for Loyalty systems and liaise with vendor for POS and system
enhancements.
• Work on system request as per request from Business user department.
• Provide system support for AMEX card acquiring. Co-ordinate with vendor for new releases and
updates from AMEX.
• Responsible to prepare system acceptance test scripts with users and conduct a first level UAT to
ensure that systems have been delivered according to user requirements.
• Monitoring of credit card systems and ensure services are up and running .
• Defining new card products in Card system as fee structure from Retail Banking.
• Provide daily statistics to Management on our Cards and Acquiring base.
• Handling all the ATM machines issues and coordinating with the ATM switch Vendor.
• Handling all the POS machines issues and coordinating with the Vendors. of