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Amna Ali, Customer Service Representative

Amna Ali

Customer Service Representative·SGK - Unilever Gulf

United Arab Emirates

Master's degree, Fine Arts

Work experience

Total years of experience: 17 years, 7 months

Customer Service Representative

June 2020 - Present

SGK - Unilever Gulf

Dubai, United Arab Emirates

I found this job using Bayt.com

June 2020 - Present

• Co-ordinating & supervising work in preparing & developing gathers and verifiying inputs
• Supervising life-cycle of artwork creation & approval
• Attending pre-production meetings
• Identifying and assessing customers’ service needs, referring to other service or technical departments for follow up or additional information as needed.
• Ensuring order instructions and information are submitted accurately as per customer specifications.
• Maintaining current and accurate order entry information in all required software programs.
• Proficient in the use of Blue and SGK systems
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
Company industry:
Publishing
Job role:
Design, Creative, and Arts

Sales Coordinator

January 2015 - March 2015

V2 Media & Advertising

United Arab Emirates

January 2015 - March 2015

Selecting the correct products or assist customers in making product selections, based on customers'
needs, product specifications, and applicable regulations
• Contacting new and existing customers to discuss their needs, and to explain how these needs could be
met by specific products and services.
• Demonstrating functionality and practical applications of company products
Company industry:
Advertising
Job role:
Sales

Graphic Designer

January 2013 - January 2014

Marjan Island & Resort

United Arab Emirates

I found this job using Bayt.com

January 2013 - January 2014

Successfully translated subject matter into concrete design for newsletters, promotional materials and sales collateral. Created design theme and graphics for marketing and sales presentations, training videos and corporate websites. Participated in team effort to produce streamlined production of policy manuals and educational materials for newly hired employees and freelance designers.
Company industry:
Hospitality & Accomodation
Job role:
Design, Creative, and Arts

Graphic Designer

January 2008 - January 2012

Medad Printing & Packaging Company

United Arab Emirates

I found this job using Bayt.com

January 2008 - January 2012

Created new design themes for marketing and collateral materials. Collaborated with creative team to design and produce computer-generated artwork for marketing and promotional materials. Participated in production of print and promotional items for key clients under direction of Marketing Department.
Company industry:
Industrial Production
Job role:
Design, Creative, and Arts

Art Teacher

January 2006 - January 2007

Lahore Grammar School

Pakistan

I found this job using Bayt.com

January 2006 - January 2007

• Planning and delivering a meaningful, balanced and flexible art program favorable to learning and personal growth for all students while achieving curriculum objectives
• Utilizing a wide variety of art materials, subjects and instructional strategies appropriate to the skill and age level of students
• Providing individual and small group instruction to adapt the curriculum to meet individual student needs
• Ensuring a quality and disciplined learning environment to maximize students' artistic achievement.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Art Teacher at Aligarh College Lahore

January 2000 - January 2005

Aligarh College Lahore

Pakistan

I found this job using Bayt.com

January 2000 - January 2005

• Monitoring and assessing students’ performance
• Preparing & progress reports and providing feedback about students' performance
• Assisting students with optimal presentation of their works including development of functional art portfolios
• Coordinating art exhibitions and displays
• Coordinating with teachers on school projects including set designs, murals, school magazines and social media
Company industry:
Higher Education
Job role:
Teaching and Academics

Education

Punjab University

January 1998

January 1998

Master's degree, Fine Arts

Pakistan

GPA (percentage): 80%

GPA (percentage): 80%

Skills

Press
Expert
Press
Expert
Brochures
Expert
Brochures
Expert
Adobe Illustrator
Expert
Adobe Illustrator
Expert
Adobe Acrobat
Expert
Adobe Acrobat
Expert
Gathering
Expert
Gathering
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MARKETING COLLATERAL
Expert
MARKETING COLLATERAL
Expert
QUALITY
Expert
QUALITY
Expert
ART
Expert
ART
Expert
MARKETING
Expert
MARKETING
Expert
PROMOTIONAL MATERIALS
Expert
PROMOTIONAL MATERIALS
Expert
Gathering
Expert
Gathering
Expert
Press
Expert
Press
Expert
Brochures
Expert
Brochures
Expert
Adobe Illustrator
Expert
Adobe Illustrator
Expert
Adobe Acrobat
Expert
Adobe Acrobat
Expert

Languages

English
Expert

Hobbies

  • Swimming - Watching TV