HR & Administration Manager
National Bank of Kuwait -Dubai
Total years of experience :21 years, 7 Months
- Provides a full range of HR and Administration support to all branches of the bank in the UAE and reporting to the Country General Manager.
- Ensuring adherence at all times to the UAE labor law and regulations vis-à-vis personnel issues.
- Ensuring the bank is meeting Emiratization quota and submits the required reports to concerned authorities in this regard.
- Handles the bank's hiring formalities from the initial stage of collecting the CVs, screening, conducting interviews, etc... until the last stage.
- Handles the exit formalities of any resigned staff.
- prepare the objectives for all staff at the beginning of the year as well a the year's end appraisals in co-ordination with the Head of the Department and Management.
- Drafted the HR and Administration policies and procedures of the bank and ensuring those are up to date and are adhered to.
- Negotiate and set up the medical insurance policy of the bank ensuring best terms, services, premium, etc.. are obtained. As well as the other insurance policies of the bank.
- Prepare job descriptions of all staff in coordination with Head of Departments and ensure those are up to date.
- Submits accurate HR & Administration required reporting within the given time frame.
- Handling related issues of training courses, workshops and others with co-ordination of Head of Departments.
- Handling leaves utilization of all staff by ensuring all the records are updated accordingly and accurately.
- Ensures that sufficient backup staff and systems are always available with the coordination with Head of Departments, to avoid disruption of the area's activity and services provided to other areas of the bank.
- plans, organizes and directs the strategy of the functional area in order to align the organization's strategy with the area's strategic initiatives.
- Ensures that staff are continuously directed, controlled, trained, motivated and appraised to achieve highest standards of performance within the required objectives.
- Monitors closely the personnel residence visas and labor cards and supervises the PRO activities and processing renewals on time without delay.
- Supervises the PRO in regard to the government authorities' requests such as RTA, DEWA, visit visas, etc...
- Supervises the Administration team to ensure that the mail tasks are controlled across the organization for maintaining highest level of customer/ user satisfaction.
- Supervising the purchase orders and monitors continuously the quality, availability and cost of items to ensure that bank's needs are obtained at the best possible terms with recommendations for alternative items and suppliers supported by proper finding and maintaining good level of contacts with the suppliers.
- Management of up-to-date asset register and the performance of physical inventories, as well as maintain other registers such as stamp and keys register.
- Effective negotiation of general services/ maintenance/ outsourced contracts with suppliers in order to obtain the best terms and conditions.
- Responsible in activities related to real estate and the finding location for new branches or premises.
- leads the coordination with other parties on projects made on NBK premises, opening of branch or relocating of branch; covering all different aspects.
- Ensures all the bank's licenses are renewed on time without any delay and ensures that bank's interests are always achieved and maintained in all aspects.
- Pleasantly and successfully handles any other tasks assigned by the Top Management.
Throughout seven years of employment with the bank, I have achieved the highest standard of professionalism and proved myself to Management. In summary I worked in the following positions:
- January 2001: joined the bank in the capacity of Executive Secretary for the General Manager.
- January 2003: promoted to Officer- HR & Administration
- January 2004: promoted to Senior Officer - HR & Administration.
- May 2005: promoted to Assistant Manager - HR & Administration and was reporting directly to the General Manager.
Responsibilities for running the department successfully covering all aspects of HR activities and Administration duties.
This was my first step into career life path; it was golden opportunity to learn the secretarial duties, positive attitude towards different given tasks, time management, handling work pressure, understanding cultural sensitivity and much more.