Digital Delivery Manager
Prudent Insurance Broker
مجموع سنوات الخبرة :15 years, 10 أشهر
• Dealing with the Sales vertical like Agency & Ops for the In-house policy servicing portal to start the business & maintain all transaction in the same. Also, to work on new requirements for new products / Partners integrations.
• Handling devolvement / Testing / Business analyst team pertain to Agent portal. For the same through vendors and also testing team to complete the projects on time.
• Handles new product setup, vendors integrations and real time production issues.
• Handles API integration for Retail & corporate product with brokers / web aggregators.
• Dealing with the business user/ business analyst team to understand the impacted systems to prepare the FRS/ SRS documents.
• Handling devolvement of the same through vendors and also testing team to complete the projects on time.
• Manly handles Health retail and corporate portfolio on PAS system as owner (Pathfinder).
• Handles new product setup, vendors integrations and real time production issues.
• Handles API integration for Retail & corporate product with brokers / web aggregators.
Major Projects Handle -
A. API integration with stakeholder (Retail / Corporate products).
B. Conditional UW process (Retail Health).
C. Real-time Group health endorsement project.
• Requirement gathering with the US product team, clients & also doing a task of Project Manager for India team. (Confluence and Jira Sprint work flows).
• Understand and analyse the business requirement/product features and suggest the best possible solutions for all the systems.
• Create the Business Requirement document in order to ensure automation of business processes.
• Working closely with Business team, understand the requirements and create AS-IS process maps using MS Visio tool.
• Ensure the UATs of product set up/enhancements (including vendor systems) are completed within the set timelines - manual testing.
• Handling development, support (Vendor team) & testing team with team of 15 People.
• Monitoring the end to end set up of product/process both for internal and vendor systems.
• Understand and analyse the business requirement/product features and suggest the best possible solutions for all the systems.
• Analyse its functional, technical and financial impact (Life insurance ops, underwriting, sales automation projects)
• Create the Business Requirement document in order to ensure automation of business processes.
• Liaise with the IT team and with Vendors to ensure that the required changes are developed as per the requirement shared and within the agreed timelines
• Ensure the UATs of product set up/enhancements (including vendor systems) are completed within the set timelines, also changes and enhancements moved To production.
• Handling Team of 16 people including testing team.
• Participation in planning activities i.e. conference calls, overview sessions, walkthroughs, system demos and meetings with Business and other teams concerned with the project.
• Requirements gathering, gap analysis and thorough review of BRDs, FRDs and SRS.
• Strong working knowledge in Requirement Gathering, Analysis & Documentation.
• Working closely with Business team, understand the requirements and create AS-IS process maps using Meta Storm ProV tool.
• Create TO-BE process maps highlighting the changes.
• Capture application/Key stroke level details in the maps and create process documentation describing activities for each role
• Capture key process attribute such as time, cost, location, manual/automated etc.
• TO-BE Process flows identified opportunities for improvement and provided recommendations for process improvement.
• Worked on enhancing the BPM (Business Process Management) methodology and solution accelerators that will help customers adopt a process driven approach, define business requirements using process models and accelerate their IT development.
• Producing requirement and functional design documents using an agile gap-analysis and directed requirements approach to lead the customer needs definition.
UK)
• To manage work among team members and ensuring the timely completion of the same.
• Train new Recruits for the Process.
• Target for reduction as set by the UK counterparts.
• Ensure daily productivity and daily targets are met.
• To maintain prompt and efective communication with colleagues and UK counterparts via Email and Phone. Allocating cash as per invoices/remittances and general ledger codes.
• Coordinating with debtors and clients for allocation details.
applications, coordinating with Independent Financial Advisers to ensure correct documentation and compliance to UK Insurance regulations. (New business, Agency distribution, Partner servicing).
• Coordinating with workflow coordinator, quality auditors and other teams to ensure smooth flow of the process within the team.
• Assisting team members being the SME for the team.
• Achieved appreciation from clients for delivering prompt Customer service.
• Science graduate from Pune university. • Passed Higher Secondary Certificate Examination, from Maharashtra board. • Completed software course from SSI Institute.