AMOL MOHITE

• Position : Customer Service & sales Engineer
• Duration :FEB 2014 to Still date
• Assigned the tasks of responding to customer calls for evaluating and solving problems, repairing, testing and maintaining equipment
• Handled the responsibilities of maintaining manuals and monitoring the performance of Machine(like DOD printer, Inkjet printer IMAJE, DOMINO SERIES, WILLETT, VIDEOJET 170i, 273se, V1050, Alphajet, Hitachi PXR, Marsh printer)
• Responsible for assisting technicians with the installation and service of equipment
• Troubleshooting the instrument related issues in all the above mentioned instrument and handle hardware or software conflicts and start up problem
• Conducted training sessions for customers on the product and services of the organization
• Provide technical clarifications to the client on the product ofered at the time of preparation
• Provided customers with regular reports and feedback on their service requests
• Ofered feedback on future product development, features and functions

• Company :CHROMLINE EQUIPMENT (I) PVT LTD
• Position : Customer Service Engineer

• Assigned the tasks of responding to customer calls for evaluating and solving problems, repairing, testing and maintaining equipment.
• Responsible for assisting technicians with the installation and service of equipment(Like Analytical systems : KNAUER HPLC, HITACHI HPLC SYSTEM and MASTER GC, HPTLC SYSTEM, LIIR100, FTIR, MWS, KRUSS INSTRUMENT and this instrument related software) .
• Troubleshooting the instrument related issues in all the above mentioned instrument and handle hardware or software conflicts and start up problem.
• Conducted training sessions for customers on the product and services of the organization.
• Provided customers with regular reports and feedback on their service requests.
• Ofered feedback on future product development, features and functions.

• Company : JET INKS PVT LTD
• Position : Customer Service Engineer
• Duration : July 2011 to March 2012
• Handled the responsibilities of maintaining manuals and monitoring the performance of Machine(like Inkjet printer IMAJE, DOMINO SERIES WILLETT, VIDEOJET MACHINE) .
• Troubleshooting the machine related issues in all the above mentioned machine and handle hardware conflicts and start up problem.
• Assigned the tasks of providing information on product and services to customers.
• Handled the responsibilities of designing of products to meet customers' satisfaction.
• Assisted sales representatives as well as repaired purchased instrument and services.