Amon Muhumuza

• Process 150+ daily check-ins/check-outs, maintaining high guest satisfaction scores
• Manage reservations, billing, and room assignments using Opera PMS
• Resolve guest complaints with a 95%+ positive resolution rate
• Coordinate with housekeeping, concierge & F&B teams for seamless guest experiences
• Leverage AI tools to personalize guest communications and streamline operations
• Support onboarding and training of new front-desk staff

• Assisted with check-in/check-out procedures, concierge and reservation systems
• Facilitated guest transport arrangements using valid drivers license