Client Services Clerk cum PA
NEXUS INSURANCE BROKERS LLC
Total des années d'expérience :6 years, 7 Mois
NEXUS INSURANCE BROKERS LLC
Client Services Clerk cum PA
April 13, 2011 - April 10, 2013
Dubai, UAE
✓ Assist in professional correspondence, phone-contact and face to face interactions with customers.
✓ Reading, monitoring and responding on superior's behalf
✓ Preparing correspondence on the superior's behalf.
✓ Answering calls and handling queries of the clients until it is sorted out.
✓ managing the superior's diary.
✓ Book meetings.
✓ Writing minutes during meeting.
✓ Attending events/meetings as my superior's representative.
✓ Conducting research on the internet.
✓ Preparing papers for meetings
✓ Managing and reviewing filing and office system
✓ Typing documents
✓ Preparing of monthly report on submitted and issued business, commission and summary for clients queries.
✓ Sending emails and calling clients for premium due reminders. Coordinating with clients on the cheque collection. Submit clients cheques to different providers and inform the clients that their premium due has been settled.
✓ Handling the insurance application and servicing for each client.
USHOP GIFTS LLC
Secretary/Cashier/Saleslady
February 2009-April 2010
Abu Dhabi, UAE
✓ Assist in professional correspondence, phone-contact and face to face interactions with customers.
✓ Help with the implementation of strategic customer service system and procedures.
✓ Responsible to greet customers, help customers indentifying their requirements, to promote their products, answers customers questions regarding the products, arrange the merchandize properly and supervise in ordering the supplies.
✓ Responsible for accurate ducomentation that may be part in billing and inventory of supplies.
✓ Doing the receipts for the customers.
Gumamela Pool and Resort
Senior Receptionist cum Secretary
November 2007-September 2008
Davao del Sur, Philippines
✓ Assist in professional correspondence, phone-contact and face to face interactions with customers.
✓ Planning and scheduling of meetings and events.
✓ Handling of confidential data.
✓ Help with the implementation of strategic customer service system and procedures.
Caballero Law Firm
Asst. Document Controller
July 2005- October 2007
Davao, Philippines
✓ Keep records and make updates regarding the schedules of hearings, amicable settlements and meetings.
✓ Handle all documents received from the clients and documents from the court.
✓ Make reports on the status of the cases.
1. 100 Hours Finishing Course for a Call Center Agent Davao City, Philippines (November 04 - December 08, 2010) 2. Annual Leadership Training Seminar 3. UMDC-SSG Constitutional Convention
College: Graduate of Bachelor of Arts in Political Science University of Mindanao Digos City, Philippines