Human Resources and Operations Management
Teleperformance - United Arab Emirates
Total des années d'expérience :14 years, 8 Mois
I’m practicing the Human resources job as it should be, however managing people especially different nationality is not easy. So, the successful manager in the one cascading this kind of job at its legality - system - and spirit of achievement.
In UAE Human Resources Manager/Director should have the skills of PRO Services Job.
My expertise in streamlining operations at human resources management., optimizing talent acquisition and development in order to reduced employee turnover by 15% through targeted onboarding and retention programs.
Develop and implement HR policies and procedures that comply with UAE labor laws.
Oversee the entire recruitment process, from job description creation to candidate selection and onboarding.
Manage employee relations, including performance management, compensation and benefits, and conflict resolution.
Design and deliver training programs to support employee development and skill-building.
Maintain accurate employee records and ensure compliance with all government regulations.
Stay updated on UAE labor laws and best practices in HR management.
Partner with clinic leadership to develop and implement strategies for employee engagement and retention.
General Management, Operations and Marketing Management
Manage support services and build an excellent Operational and Marketing team, build excellence relationship with customers in order to growing market share.
Responsible for providing direction, guidance and leadership to a marketing department.
National and International Communications
- Develops e-commerce marketing strategy.
- Leads development of tailored marketing campaigns.
- Builds affiliates network.
- Researches and formulates ways to optimize user experience.
- Establishes performance analytics to leverage best practice.
Develop and implement investment strategies aligned with overall organizational goals.
Conduct market research and analysis to identify profitable opportunities.
Oversee the investment portfolio and make informed decisions on acquisitions, divestitures, and asset allocation.
Monitor and track the performance of the investment portfolio.
Generate regular reports for senior management on investment performance and market trends.
Manage risk exposure and ensure compliance with investment mandates.
Assist the HR Manager with day-to-day HR operations, including recruitment, onboarding, employee relations, and performance management.
Compile, update, and maintain accurate employee records in accordance with UAE labor laws and institute policies.
Process HR documentation and prepare reports related to staffing, recruitment, training, grievances, and performance evaluations.
Coordinate HR projects, meetings, training sessions, and employee surveys.
Manage employee relations by addressing inquiries, resolving conflicts, and handling disciplinary actions while fostering a positive work environment.
Develop and implement HR policies and procedures aligned with best practices and UAE labor regulations.
Provide guidance and support to staff and leadership on HR-related matters, ensuring consistent application of policies.
Participate in the recruitment process by sourcing candidates, screening resumes, scheduling interviews, and communicating with applicants.
Conduct initial onboarding for new hires, familiarizing them with institute policies, benefits, and work culture.
Oversee daily telecommunications operations, ensuring adherence to company policies and procedures.
Monitor key performance indicators (KPIs) and identify areas for improvement.
Implement process improvements to enhance efficiency and effectiveness.
Manage and support a team of operations staff (depending on the company structure).
Liaise with other departments, such as customer service, network engineering, and sales.
Analyze data and reports to identify trends and make informed decisions.
Prepare reports and presentations on operational activities.
Manage and prioritize multiple tasks in a fast-paced environment.
Assist with project management initiatives within the operations department.
Stay up-to-date on the latest telecommunications technologies and industry trends.
Field of study: Management Communication Strategic Management Advanced Human Recourses Management Knowledge Management Advanced Research Methods Project Management Total Quality Management Leadership Principle of Management Principle of Marketing
Field of study: Nature of European civilization and culture, in general, the study of European civilization takes an interdisciplinary approach to the multiple regions and countries located on a single continent. The studies required multiple European languages is required, including French, English, Italian, Greek and Latin.